24hr.supply Reviews 685

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being exactly as described and of great quality, often at a better price than local stores. Many people highlight the fast and punctual delivery, with orders often arriving earlier than expected. The ordering process is consistently described as easy and straightforward, and customer service is noted for being responsive and helpful. However, some customers also noted issues with shipping, such as delayed deliveries or unexpected shipping fees, despite the company's stated policies. A few other people also felt that some products were missing necessary components or that the packaging was not adequate, leading to damaged items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting that items were exactly as described... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and quick shipping... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process, with many... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the great and... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the 24"X12" septic Riser Kit. I had looked around on-line and at local supply chain stores and 24 Hour Supply had the best price even with the $50 shipping charge. It comes with screws for... See more

Rated 5 out of 5 stars

I ordered a hot water recirculating pump and it arrived promptly. Great service. The pump requires two union fittings that I thought came with it so I had to purchase them after. If the company would... See more

Rated 5 out of 5 stars

I ordered 2 different k-flex tubing insulation and I was very pleased with the product and the short length of time in which it was delivered. As it turned out, I did not need one size of the insulat... See more

Rated 5 out of 5 stars

I ordered from 24hr.Supply and was pleasantly surprised by how fast everything arrived. The products were exactly as described and well-packaged. Customer service was responsive when I had a quick que... See more


Company details

  1. Plumbers' merchant
  2. Boiler supplier
  3. Pipe supplier
  4. Pumping Equipment Supplier

Written by the company

Welcome to 24hr Supply! We provide plumbing supplies online with dedication, integrity, and consistency. We are located in New York, and all items ship from our warehouse here. Every day we want to delight people like you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 3 out of 5 stars

Product was OK

Product was OK, but the hardware to secure the ring to the tank was not supplied. No installation instructions either.

6 June 2025
Rated 1 out of 5 stars

Timing

Timing. It's say one to two business days and it shows about a week!!!

5 June 2025
24hr.supply logo

Reply from 24hr.supply

Dear Customer,

We understand how disappointing it is to receive an item later than expected. This item was ordered on June 3 and shipped within 24 hours. Since it weighs over 150 pounds, it must be shipped using Freight Trucking. Upon checking, it is still expected to arrive on time; however, we've created a case with the carrier to stay on top of it.

All the best,
24hr Supply

Rated 5 out of 5 stars

My new plumbing supplier

these guy's are honest and there prices are better then the big box stores all quality parts. Do yourself a favor and try it out You can't go wrong

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Missing Product

I Ordered two sets of risers. However, only one set was shipped and received. Customer service contacted me, following a review, and offered to send the missing product. True to the company name, it was here within 24 hours of being shipped.

6 April 2025
Rated 5 out of 5 stars

Joe in CS was a huge help!

Joe in the customer service dept helped to get an urgent order shipped out and allowed us to get water service back running for an elementary school. He stayed in touch during the entire process with updates!

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Attempted to get purchase question…

Attempted to get purchase question answered and was told he couldn’t find product on his computer even though I sent him the link to the company on line ordering site

3 April 2025
24hr.supply logo

Reply from 24hr.supply

We apologize about your experience. We set a high bar for customer support and are taking this feedback seriously.

All the best,
24hr Supply

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