Good service but took 8.5 hours to get a prescription. Granted this included time overnight so didn’t really make a difference, but still slower than advertised or from previous experiences using this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wish I would of known about 24hrdoc sooner!, This service is very convenient when you need immediate care without having to go to an emergency room or an Urgent Care. The whole process was made s... See more
Company replied
Traveling and not having to go clinic and saved 1000 plus dollars. Being able to forward issue and how resolved to actual local Dr for followup is amazing. Will use again.
Company replied
I have a tooth abscess (I have to have major surgery and haven't found a dentist yet). I know I have to clear the infection before extractions and any wait is too long for a mouth abscess. This serv... See more
Company replied
Company details
Written by the company
24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.
Contact info
3050 Post Oak Blvd, 77056, Houston, United States
- 832-838-4746
- services@24hrdoc.com
- 24hrdoc.com
4.1
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My doctor never received the request
My doctor never received the online request sent to them. I wasted a trip and had to contact the online dr. Several times to get them to call in the meds. I would still use them again, just need to get their logistics straightened out. Not sure if it was on the online Dr's side or the pharmacy...
10 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re sorry to hear about the confusion and inconvenience you experienced. We understand how frustrating it must have been to make a trip expecting your doctor had received the request, only to find it hadn’t gone through, and then needing to follow up multiple times. That is not the smooth experience we aim to provide.
We also appreciate your patience in getting the issue resolved and your willingness to use the service again. Your feedback about coordination between systems and communication is very helpful and will be used to improve our process.
Sincerely,
The 24hrdoc Team
24hrdoc helped me with what I needed…
24hrdoc helped me with what I needed and quickly. I was able to get my medication and do the appointment with reasonable costs. I don’t have insurance and to see my regular doctor is cost well over $150/visit. This only cost me $70 all together. Thanks!
11 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that we were able to help you quickly and at a more affordable cost, especially without insurance. It’s great to know the process was smooth and that you were able to get the medication you needed while saving on expenses compared to a traditional visit. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Service was great and at a great rate
10 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you had a great experience and found our service to be a great value. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
So easy to use
So easy to use! I was heading out of town with a toothache, and was able to have a prescription sent to the pharmacy near my AirB&B. My scrip was ready by the time I arrived!
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that our service was easy to use and helped you get the care you needed before heading out of town. It’s great to know your prescription was ready by the time you arrived. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service quick, easy, and helpful. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Wow can't say enough good things about…
Wow can't say enough good things about getting the help and medicine I needed. Thank you! Got my consult and medicine sent to my pharmacy in under an hour. Will absolutely return if anything arises in the future.
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your wonderful feedback! We’re glad to hear that you were able to get the help you needed quickly and that your medication was sent to your pharmacy in under an hour. It means a lot to know you had such a positive experience, and we truly appreciate your support and trust in 24hrdoc. We’ll be here whenever you need us in the future.
Sincerely,
The 24hrdoc Team
I explained what was wrong with me…
I explained what was wrong with me with the questions they asked and was pleased they could help me in good timing.
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that the questions helped you explain your situation clearly and that we were able to assist you in a timely manner. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and efficient. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Everything was good except it took…
Everything was good except it took about half a day or so.
10 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback! We’re glad to hear that overall everything went well, though we’re sorry the process took longer than expected. We understand that wait times matter, and we appreciate you sharing your experience so we can continue working to improve our turnaround times.
Sincerely,
The 24hrdoc Team
An inexpensive and quick dr visit is…
An inexpensive and quick dr visit is what everyone wants. Also I don't have to go in an office full of sick people to get seen!
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service affordable, quick, and convenient. It’s great to know that being able to receive care without visiting a waiting room made the experience even better for you. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Fast and easy
Fast and easy. Really appreciate them quickly reviewing and getting my prescription to me.
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and easy, and that your prescription was reviewed and sent quickly. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Quick and easy
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service quick and easy. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Easy and affordable thank you
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service easy and affordable. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Easy fast cheap convenient thank you
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service easy, fast, affordable, and convenient. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Definitely 5 stars
Definitely 5 stars! Texting my symptoms was fast and easy with a message back really quick with a prescription ordered! Thank u!
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your wonderful feedback! We’re glad to hear that you found the process fast and easy and that your prescription was handled quickly. It means a lot to know you had a 5-star experience. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service quick, easy, and there for you when you needed it most. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Pharmacy never received prescription
Pharmacy never received prescription. I’ve been twice. cannot get a hold of anybody to get prescription that I paid for sent in.
14 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to have your pharmacy not receive the prescription and to have difficulty reaching support after payment. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused. Please reach out to our support team again so we can urgently review and resolve this issue for you.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and easy. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Good service but took 8.5 hours to get…
Good service but took 8.5 hours to get a prescription. Granted this included time overnight so didn’t really make a difference, but still slower than advertised or from previous experiences using this service.
15 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience with the delay in receiving your prescription. We understand that even if part of the wait included overnight hours, the overall turnaround felt slower than expected and not in line with your previous experiences. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention so we can review and improve our process.
Sincerely,
The 24hrdoc Team
Fast and easy
Fast and easy. Meds were ready in less than 3 hours. Payment refundable if your script is denied.
14 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and easy, and that your medication was ready in under 3 hours. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.