Good service but took 8.5 hours to get a prescription. Granted this included time overnight so didn’t really make a difference, but still slower than advertised or from previous experiences using this... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wish I would of known about 24hrdoc sooner!, This service is very convenient when you need immediate care without having to go to an emergency room or an Urgent Care. The whole process was made s... See more
Company replied
Traveling and not having to go clinic and saved 1000 plus dollars. Being able to forward issue and how resolved to actual local Dr for followup is amazing. Will use again.
Company replied
I have a tooth abscess (I have to have major surgery and haven't found a dentist yet). I know I have to clear the infection before extractions and any wait is too long for a mouth abscess. This serv... See more
Company replied
Company details
Written by the company
24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.
Contact info
3050 Post Oak Blvd, 77056, Houston, United States
- 832-838-4746
- services@24hrdoc.com
- 24hrdoc.com
4.1
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and easy. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
I was a little skeptical at first but…
I was a little skeptical at first but this is a life saver! I woke up on a Saturday morning with an abscessed tooth, no dentist in my area working on the weekend. I didn't have to go sit at an urgent care for hours. And the cost is lower than my copay on my insurance. A couple of hours later my medicine was ready to be picked up. I can't thank you enough!
19 April 2026
Reply from 24hrdoc
Hi there,
Thank you for sharing your experience! We’re glad to hear that we could help you during such a painful situation and that you were able to avoid a long urgent care visit. It’s great to know the process felt quick, affordable, and convenient, and that your medication was ready in a timely manner. We truly appreciate your trust in 24hrdoc and are glad we could make things a bit easier for you when you needed it most.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found the process quick and easy and had a great experience with our service. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
very easy and quick
12 May 2025
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service very easy and quick. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Excellent response time
Excellent response time. Reasonable prices.
Definitely will use again.
14 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you experienced an excellent response time and found our prices reasonable. It means a lot to know you would use our service again, and we truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Still waiting for my prescription to be…
Still waiting for my prescription to be approved . They advertise it takes 5 hours from the time of doctor looking at application to time prescription will be ready and it’s been 5 hours now and have not heard anything at all . Starting to feel like this is a scam online . I did get my prescription it just took a little longer than expected but very happy it happened . I do recommend calling if there is a delay and it will move forward quicker .
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience and the frustration this has caused. We understand how concerning it must feel when you’re waiting for an important prescription and have not received any updates, especially when you were expecting a specific turnaround time.
This is not the experience we aim to provide, and we sincerely apologize for the lack of communication and delay. We understand why this situation would make you question the service, and we appreciate you sharing it so it can be reviewed. Please reach out to our support team directly so we can look into your case and help resolve it as quickly as possible.
Sincerely,
The 24hrdoc Team
Had my script in a few hours after…
Had my script in a few hours after payment
Very pleased.
19 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you received your prescription within a few hours after payment and that you were very pleased with the service. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your feedback! We’re glad to hear that things have gone smoothly so far. We hope everything continues to go well at the pharmacy and that your experience remains a positive one. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you had an awesome experience and that our team responded quickly. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Took too long to get the information to…
Took too long to get the information to the pharmacy pharmacy was closed at all locations including Walgreens and CVS have to wait until Monday
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been for the prescription process to take too long, especially with pharmacies closed afterward and having to wait until Monday. We know timely service is especially important in situations like this.
This is not the experience we aim to provide, and we appreciate you bringing it to our attention so we can review and improve our turnaround times.
Sincerely,
The 24hrdoc Team
Your company came through at the worse…
Your company came through at the worse time for me. My cracked tooth happened on the weekend when my dentist’s office was closed. I knew I needed antibiotics to combat infection and something for my pain. I appreciate you being there to help me until I can see my dentist on Monday. Thank you soooo much,
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your heartfelt feedback! We’re truly sorry to hear about the pain and stress you were dealing with from a cracked tooth, especially over the weekend when your dentist’s office was closed. We’re glad we could be there to help with the support you needed until you’re able to see your dentist on Monday.
Your kind words mean a lot to us, and we truly appreciate your trust in 24hrdoc. We hope you feel better soon.
Sincerely,
The 24hrdoc Team
Just the ease of the assessment and the…
Just the ease of the assessment and the quickness and ease of use of the website and speediness getting my prescription email. I love it! I didn’t even have to wait to talk to a doctor over video which made this process so convenient especially for those that are embarrassed, like many men to see a doctor when having an STD.
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for sharing your experience! We’re glad to hear that you found the assessment process easy, the website convenient to use, and the prescription process fast and smooth. It means a lot to know that the privacy and convenience of the service helped make seeking care more comfortable. Our goal is to make access to healthcare simple, discreet, and stress-free whenever possible.
We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
The process is always easy
The process is always easy, and prescriptions given the same day if not the next day.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that the process has consistently been easy for you and that prescriptions are provided promptly. We truly appreciate your continued support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you experienced a fast response. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Thanks to you I was able to get the…
Thanks to you I was able to get the antibiotic I desperately needed for a tooth I knew was infected. My dentist had made me an appointment for 10 days later. On a Saturday I was able to get my prescription within 4 hours. The process was easy & I will use this again if needed.
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for sharing your experience! We’re sorry to hear you were dealing with an infected tooth and a long wait for your dental appointment, but we’re glad we could help you get the antibiotic you needed quickly on a Saturday. It’s great to know the process was easy and helpful during a stressful time. We truly appreciate your trust in 24hrdoc and are glad we could support you when you needed it most.
Sincerely,
The 24hrdoc Team
28+hrs still no prescription
It has now been 28 hours and despite having been told my prescription was sent to the pharmacy three times, my pharmacy still does not have it. The customer service line is not answering my or the pharmacist's calls. I have a tooth infection and need these antibiotics. I would have spent my money at urgent care and had the issue resolved yesterday had I known what a nightmare customer experience this would be. I am in incredible pain and the level of inattention to this is infuriating given how serious tooth infections can quickly become.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how serious and painful a tooth infection can be, and how frustrating it must be to still be waiting after being told multiple times that your prescription was sent. We also sincerely apologize that neither you nor your pharmacist have been able to reach customer support.
This is not the level of care, urgency, or communication we aim to provide—especially in a situation involving pain and infection. We completely understand your anger and disappointment, and we appreciate you bringing this to our attention. Please continue trying to contact support immediately so this can be escalated and resolved as quickly as possible.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found the process easy and simple. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Very responsive and they gave me no…
Very responsive and they gave me no problems. I definitely recommend them to the highest degree!
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your wonderful feedback! We’re glad to hear that you experienced a very responsive and smooth process without any issues. It means a lot to know you would recommend us so highly. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Fast no hassle service
Fast no hassle service and got the meds I needed quick! Great price!
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you experienced fast, hassle-free service and were able to get the medication you needed quickly at a great price. It means a lot to know you would recommend us highly, and we truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Trustpilot allows negative reviews from another company on our trustpilot page
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This generates a negative rating for our business.
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This negative rating is costing our company sales.
22 June 2025
Reply from 24hrdoc
Hi there,
Thank you for reaching out, and we’re sorry to hear about the impact this is having on your business. We understand how frustrating it must be to receive reviews that you believe are intended for a different company and to see limited action after flagging them, especially when it is affecting your ratings and sales.
This situation is understandably concerning. Review platforms like Trustpilot operate under their own moderation and verification systems, and sometimes disputes like business name similarities can take time and repeated escalation to resolve. It may help to continue submitting clear evidence showing the mismatch between the reviewer’s experience and your business, and to escalate the issue through their official support channels if possible.
We appreciate you sharing this experience, and we hope it can be addressed fairly through the proper review process.
Sincerely,
The 24hrdoc Team
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