24hrslocksmithReviews 

587
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to explain situations clearly and offer effective solutions. The service is consistently described as excellent, with many appreciating the quick response times, especially in emergency situations, and the ability to resolve issues without causing damage. However, some people were dissatisfied with the pricing, reporting significant discrepancies between initial quotes and final bills, with some feeling that prices were misleading or excessively high. There were also concerns about the product quality, with a few customers mentioning damaged property or receiving unwanted or substandard replacement parts.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speedy, friendly, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their politeness, friendliness, and... See more

Price

People report ambiguous experiences with price, with many customers expressing significant dissatisfaction... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick arrival of... See more

Product

Users describe negative interactions with product, often involving unnecessary replacements and damage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency locksmith service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

587 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(587)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely Appalling Service – Avoid at All Costs!

I was quoted £45 over the phone and waited 20 minutes for the locksmith to arrive. When he finally did, I was told it would actually cost £150 for the job and £190 for the barrel. Naturally, I assumed that meant £190 in total, not an extra £190 on top of the £150!

This is outright misleading and dishonest pricing. When I called the number on the website to question the drastic difference, the person who answered was rude and dismissive.

I will be raising this further because this feels like daylight robbery. My advice to anyone considering this company – stay well away unless you want to be fleeced of your money.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Started £45 ended up +£700

Price was different to what was quoted, lady on the phone said normally it would cost £45 and when locksmith arrived, price hiked up to +£700 saying my lock needs to be drilled without trying out any alternative methods.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Raul best Lockerkey I do recommend



I recently had the pleasure of working with Lockerkey Raul on a last-minute basis, and I was thoroughly impressed with the level of professionalism and efficiency displayed by their team. They attended to my call promptly and resolved my issue in a very quick and efficient manner. The service was excellent, and I was particularly impressed with the courteous and professional manner of the staff. I highly recommend Lockerkey for Raul that have an exceptional service and would not hesitate to use them again in near future.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

False price given over the phone.

We were told it would be £55 to fix.
Guy came out and then said the whole lock needed to be removed and replaced, which would cost about £250.
We were shocked.. this was not what we were told over the phone
We instead drove 120miles to pick up spare keys from family.
Very disappointed to have been told incorrect info over the phone
I called to explain the grievance, with no luck.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Called in for a simple job to unlock…

Called in for a simple job to unlock the door, ended up being told this is high security and needs drilling without even taking out one tool out of his big handyman bag, he says” i can just tell by looking this needs drilling”. Come on. Lady on the phone says “starting from £45 depending on the job”. Well the man asked for £49 before leaving and knowingly from experience that door needed drilling. I paid £45 as the lady said and she did not say it was a call out fee even when no job was carried out. Thank you very much for taking my £45 to come say hello and go in a uniform.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Really dishonest price quote

Called them up at 6pm on a Sunday to enquire the cost of a locksmith helping me because I had locked myself out of my flat and was told "prices start at £45 then you will be told the whole price before they start the work."

Locksmith arrived and said it was £150 is that ok. I said I guess so considering they said from £45 it seemed like a lot but he's already there and I need to get in so ok. Then he says it's another 165 or 240 for a new lock - this wasn't stated before the works started. Again I have no choice, I have an open door with no lock on it. Then only when he's pulling out his invoice pad at the end I am hit with 120 call out fee because it's a Sunday which was not stated either on the phone when I first called or before he started the work. And then I'm told there's VAT on top of all of that. Absolute robbery. So dishonest to operate in this way. When I first called I should have been told that the minimum price was 165 not 45 and that it's plus VAT. How can you tell a customer prices from £45 then I'm £500 poorer at the end of it?! Crazy that they think it's ok to operate so deceitfully.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to Raul

I have written a review twice now and not sure if it has been submitted. Please let me know

Raul who came over to
Help me was efficient, pleasant and polite and got on with the job of extracting the half key which had snapped in my door lock. I was very pleased and relieved he managed this. Couldn’t have asked for a better workman to help me.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Rueben

5/5, Rueben was lovely, instantly sorted out the problem, he was funny and kind, gave advice and just gave the best service we could ask for! Would recommend him to everyone!

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Patrick locksmith

Patrick arrived early, checking beforehand I was in, and was incredibly efficient. He quickly analysed the problem, which wasn't what I thought it was, and addressed it immediately. Highly recommended!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

"Excellent Experience – Highly Recommend Claude

I had an excellent experience with this company. They responded very quickly and the communication was clear and easy from the start. I would especially like to mention Claude, the technician who came to help me. He was very professional, polite, and friendly, and he managed to open the door quickly and with no problem at all. Claude made the whole experience stress-free and showed great professionalism and skill. I am very grateful for his help and I highly recommend both him and the company for their reliable and trustworthy service. ⭐️⭐️⭐️⭐️⭐️

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Patrick was our saviour!

Patrick was our saviour!! He came over very quickly and got the job done with no fuss and super fast. Also just a lovely guy. We will be calling on him again for any of our lock issues! Thank you Patrick we are so grateful!!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

They came on a last minute call was…

They came on a last minute call was very efficient and knew what they was doing... What was right for me ,by letting me get inside without changing the lock and costing me more
Very grateful for them that day !
Highly recommend and local .

4 August 2025
Unprompted review
Rated 5 out of 5 stars

24hrslocksmith are great!

Alex was fantastic! I was stranded! My Halfords steering wheel lock mechanism broke and the key was not opening the lock. I called 24 Hr Locksmiths after ringing around other companies for ages. They agreed to come in 30 mins and was there on time. Thank you Alex for your swift attendance and for getting the job done!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing man neat and tidy helped me a…

Amazing man neat and tidy helped me a huge amount. I was literally so terrified that I wouldn’t be able to get back into my house helped me so quickly and was so nice and comforting and helpful. Thank you so much Patrick you’re amazing saved. me and my son‘s life.
Reem

19 September 2025
Unprompted review

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