24hrslocksmithReviews 

587
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and efficiency, often highlighting their ability to explain issues clearly and offer effective solutions. The service is frequently described as quick and reliable, with many appreciating the fast response times, especially in emergency situations. People are generally satisfied with the overall service, noting that problems are resolved effectively and without damage to property. However, some customers also noted significant issues with pricing, reporting that initial quotes were misleading and final costs were much higher than expected. There were also concerns about the quality of replacement products, with some reviewers receiving items that did not meet expectations, and others experiencing issues during the service.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick response times and efficiency... See more

Staff

Reviewers mention positive feedback about staff, frequently praising individuals for their professionalism... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing significant dissatisfaction and... See more

Product

Customers had negative experiences with product quality, reporting issues such as unnecessary lock... See more

Response time

People report positive experiences with response times, with many customers praising the quick arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency locksmith service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

587 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(587)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total con

Total con. Do not use. Lied to me about price. Told on phone was £55 but when he came out charged £89 for call out £289 to do the lock and another top with bill at £600. Tip off. Do not use them

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m writing to give a huge shout‑out to…



I’m writing to give a huge shout‑out to *Claude*, the locksmith who came to my rescue today. He was incredibly polite, arrived promptly, and unlocked my door with the utmost professionalism. His friendly demeaner and clear explanations made a stressful situation completely painless. I’m extremely grateful for his help and would highly recommend him to anyone needing a trustworthy locksmith. Thank you, Claude, for a fantastic service!
Naila

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Incompetent Criminals

Absolute scam. Agreed price over the phone was £69. Arrived to the simplest house lock - unnecessarily drilled it - and then asked for £600.
Incompetent, ignorant, appalling criminals.
A kid could pick that lock in 5mins. No questions asked, drilled, price skyrocketed.
In the end they ask you to sign a paper that says the price was agreed prior to their arrival over the phone. Do not sign, report immediately. Garbage.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Alex came to my rescue yesterday…

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely empathetic. I offered to pay him more as a tip and he declined. Good people still exist, thank you so much Alex!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Raul was prompt

Raul was prompt, professional, and extremely skilled. He arrived quickly, fixed the issue without any hassle, and offered a fair price. Highly recommended for any locksmith needs!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick response and efficient solution

Quick response. Polite, professional and friendly, Adam came to my aid a few nights ago when I locked myself out. His solution was efficient, damage limiting and reasonably priced, he sorted me out within 10 minutes. Thank you Adam. Defo recommended.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute bait and switch pricing

Absolute bait and switch pricing - tells you £55 on the phone and then when the guy arrives it's £49 call out charge + £289 + VAT = £405 to take two minutes to drill out a hole in the lock.

Completely powerless to say no unless one wants to wait out in the cold for the next locksmith to arrive...

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely apalling experience with…

Absolutely apalling experience with this company and their employee called Mono. I called them during daytime to open an inside room door lock. I was told the charge was 45 Pounds. The locksmith arrived, said it would cost 185 Pounds. I said that was too expensive so he started to negotiate at 150 Pounds. He said he would check the price with his company for the price and pretended to text on his phone which he didn't. I needed to get into the room so said yes. He made no attempt to avoid damage but started to drill a hole. It took 3 minutes. He then asked me to pay 190 Pounds. I said but you asked for 150 Pounds. He answered if you pay 200 Pounds I put a new lock in and fix the hole. I rejected and insisted on 150 Pounds. He left behind a mess. During the entire interaction he was rude, dodgy, pushy, trying to push me to pay more. Horrible .Do not use this company.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

George arrived within 15–20 minutes…

George arrived within 15–20 minutes when I was locked out and needed emergency help. He worked quickly and professionally, without causing any damage. Excellent emergency service right when I needed it most. Very satisfied and highly recommend!

18 November 2025
Unprompted review

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