25home Furniture Reviews 

I haven't been able to get a response on the phone, messenger or open their website for a few days now. I think the company has closed. Does anyone know what happened?

Ordered a couch in November. Never arrived 4 months later. Website closed down. Total scam.

If I could give negative stars I would. I ordered my couch costing over 4k in October 2025 and it is now almost April 2026 and still no couch. I was promised a 25% refund for my wait and have yet to receive this. Now they have completely stopped responding and their website is currently shut down. I have emailed several times and called the number on their fb and can’t get anyone to respond or answer. I am out my money and have no couch. I am a single mom of 4 kids and don’t just have a bunch of extra income. They just scammed me out of my money and I absolutely am so disgusted and mortified I trusted this company.

I ordered a couch set over 12 weeks ago and spent 7K. They keep giving me the runaround that my shipping is on its way to the warehouse. It’s now been two weeks since I’ve heard from them and they will not return emails. Their voicemail is full and now their webpage is down. Beware this is a SCAM! I will be disputing with my credit card.

They took my money, told me the shipment was on the way, but stuck at customs. When pressed for more information, they are now ghosting me with no further contact, they do not answer their phones, and they've taken down their website. DO NOT ORDER!!!

So I purchased a Sandwich sofa and chair in May 2025. Didn’t receive the sofa until July. The chair was damaged in shipping and was never delivered. I finally received the chair in March 2026 after 10 months of writing, calling and begging for an update without ever receiving a clear answer as to why I wasn’t getting my order fulfilled. While the furniture is nice and of good quality the customer service lead to a terrible experience. They had the use of my money for almost a year before my total order was delivered. I don’t recommend!

DO NOT! I REPEAT DO NOT BUY FROM THIS COMPANY!!! THEY ARE SCAMMERS!!!! THEY SEND YOU JUNK AND THEN WILL NOT LET YOU RETURN IT WITHOUT THE ORIGINAL PACKAGING WHEN THEM THEMSELVES PAID TO HAVE THE PACKING TAKEN AWAY!! DO NOT BUY FROM THESE SCAMMERS EVER!!!

I really liked the sofas, with the discount, it was a really good purchase, everybody commented on how comfortable they are. I had read many bad comments about your deliveries and aside from a couple of hiccups, the delivery was fine. Thank You.

Thieves!! Criminals! Fake company! Absolute scam! Do not trust or buy from them! It’s a fake company from China! Any positive reviews for this place are absolutely fake/bots! Ordered a sofa in December and NEVER received it! It’s impossible to get in touch with anyone there. The only number they have to call is a single line number. When I finally did get in touch with someone they lied and said I would get a refund in 10 days which I never received! Do not trust these criminals! The stole $3000 from me!

I ordered a couch in November 2025. I never received it and kept being told it was held up in customs. On February 21, 2026, after reading reviews of people with the same story, I canceled. Today is March 25, 2026, and I am still trying to get a refund for furniture I never received. I will be asking my bank to reverse these charges if I don't receive a refund soon. Please be careful ordering from this company. They falsely advertise products they have to have people paying for thing they likely have no intention of delivering.

The couch cover fits perfectly.

Junk. ALL leather furniture isn’t leather at all. Waited 4-6 months for product only received some of my order never received refund on items I didn’t receive. 6k for about $600 worth of furniture. DO NOT BUY. Horrible company.

My experience with this company has been unacceptable and raises significant concerns about its business practices. Despite paying in full and providing a four‑month window for delivery, the product was never delivered, and repeated requests for a refund went unresolved.
Communication from the company has been consistently evasive, AI in tone, and lacked any meaningful action. The responses appeared automated or template‑driven, offering assurances but no measurable progress or accountability.
I was forced to initiate a formal dispute with my financial institution. AVOID- i waisted way too much time and energy!

I really appreciated the prompt service and communications from the staff from 25Home. They were super kind, friendly, understanding & knowledgeable.

NEVER again. I ordered a leather sectional on November 21st. Their email confirmation and website suggested that delivery would take around a couple of weeks, but I didn't see a specific timeline or any tracking info. I emailed them and asked when it would arrive. They told me to expect early January! I swallowed my surprise and set in to wait. Early January came and went, and no sectional or any other communication from 25Home arrived. I emailed, no response. I called multiple times, no answer. Finally, by using the live chat on their website, I reached someone, who told me it would be at least another month before my sectional would reach me! I told them enough was enough, that I was not willing to wait another month on top of the 2 months I had already waited, especially given the lack of any communication on their part. I told them to cancel the order and refund my money. First they tried to offer me, in order, a horrible looking ottoman, then 10% off, and then 15% off my order if I would keep the order. I told them no, give me a full refund. They then told me it would take them a couple of weeks to process the refund! They continued to offer assurances that they were "escalating" with their team and would provide the refund as fast as possible. Over a week went by, and no refund. Finally I filed a charge dispute with my bank, and they have begun the chargeback process with VISA. All said and done, 25Home will have wasted THREE MONTHS of my time just to get my nearly $4k back! I reported them to Shopify as well and received an email notice that they are now investigating them.

I ordered my furniture right before the Thanksgiving holiday and was kept informed about my delivery every step of the way. The customer service was excellent. I ordered with a representative who was patient knowledgeable and very helpful.

My white glove delivery was top tier. They took their shoes off prior to coming in my home, unboxed everything outside and set it up in no time.

Beautiful set at a reasonable price

The delivery process was a nightmare. It took over two months to receive the product.

After a long delay in receiving my 2nd piece, I finally got notice that it was shipping out soon. I specifically asked that the piece not be shipped while I was on vacation and I gave the exact dates. I was told the trucking company would call me to schedule the delivery, so I just needed to let them know.
Well, the trucking company never called me and the piece was delivered while I was on vacation. Extremely annoying in that this could have been avoided if 25Home just held onto the piece one more week as I originally requested.

Absolutely love our couch! No assembly required, camel color and material are absolutely beautiful. The material unfortunately did rio just after the first year of ownership but we got it reupholstered.