26bikes.com Reviews 30

I advise against purchasing in this store, I ordered a bicycle with additional equipment, on July 15, 2024, they deceived me for a month that the bicycle had been ordered, in September I sent them a withdrawal from the contract, silence, then I contacted the Consumer Ombudsman in October, they agreed to refund me the entire amount PLN 10,632.72 by November 18 and still have not given anything back are ordinary thieves and scammers, I reported the matter to the Police in Poland

The only reason i gave this website 2 stars its because they have responded pretty fast but its not possible to wait for a frame for 3 months and everytime i asked about it i got the same lies that its going to be delivered next week.

Basically a scam website. When an item is out of stock, they get a message that it is going to be delivered in a week. After that you are waiting for months, while they are completely ignoring you(not answering messages, not answering phone calls, not refunding money). The only way I received my order, was reaching out directly to Dartmoor Bikes saying that 26bikes that sells their components are scammers :D

Better not buying anything from them
Long story short: if i was told about THIS MUCH of a delivery delay, i wouldn't even order something from there.
I ordered two things - hub and multitool for 110 eur the 1st of July. Right after i placed the order, I've received a message: ``The following products are not currently in stock.
(about products text)
These products will be delivered to our warehouse within 7-10 business days``.

In 8 days I asked how it was going and received an answer: ``Hello ----, there is a delay in delivery. We will receive the goods until 11th of July, and ship the same day.``

Aaaand from then until 19th of August they were feeding me with their promises about delivery delaying with total ignoring sometimes up to 6 whole days, that's crazy as never. Now prefer bike discount which is a little more expensive, but has anything ready to deliver on their site.

I waited over 1 month (promised delivery in 1-1.5 weeks, I ordered on April 12, found out that it will not be delivered on May 31) to find out it wasn't going to be delivered. The average response time was 4 days, during the whole month they were feeding me breakfasts that it would be delivered this week. Horrible waste of time.

On January 23, 2024, I ordered a complete bike, trusting that it was equipped as per the manufacturer's specifications. The very next day I realized that there was a fundamental difference regarding the crankset, the one provided by the manufacturer is a 3x 50/39/30, the one indicated by 26bikes was 2x 50/34. I immediately contacted the shop, asking them to verify. If the 50/34 crankset was confirmed I would have canceled the order. Customer service, however, replied unequivocally that the bike was equipped with the 3x 50/39/30 crankset, thus reassuring me. The bike was shipped on February 12th, plenty of time to cancel the order if needed, and when I opened the package (which by the way was made of flimsy and rather damaged cardboard) I realized that the crankset was actually the 2x 50/34, perfectly useless to me. I immediately started contacting them to complain about the incident, but the store didn't respond even once. They simply disappeared. As soon as I started reviewing them they answered to my complaint accusing the manufacturer ...

Thank you, guys. The experience was smooth. I ordered bike frame from them. Good price, an easy and user-friendly process, and a quick delivery.