28pilates Reviews 300

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the supportive and encouraging community, feeling part of a group with friendly staff and instructors. The user experience is generally positive, with people finding the program well-thought-out and the exercises effective, leading to noticeable results. Many also enjoy the variety of programs and the flexibility to modify workouts. However, some people were dissatisfied with the product's quality, describing the reformer board as cheaply made, not sturdy, or prone to breaking. There are also concerns regarding unexpected recurring subscriptions and issues with the trial period, with some customers reporting charges that they did not anticipate or before receiving their product.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment and... See more

Staff

People report positive experiences with staff, highlighting the coaches and trainers as great, supportive,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the programs easy to follow and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, citing... See more

Subscription

Reviewers mention negative feedback about subscription, with many reporting unexpected charges for recurring... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the set up and encouragement, it’s not as user friendly as I would like. It would feel more fluid if workouts were in their own spot and had a mark as done when complete so you could see clear... See more

Rated 4 out of 5 stars

the trainers and customer service has been great. the program is well thought out and there’s a real feeling of being part of something- which helps with motivation. i feel i’m in skilled, competent h... See more

Company replied

Rated 4 out of 5 stars

I am having a great experience because all of the people in the group are nice & encouraging to each other. It's helped me with me consistency & I like being able to watch different workouts. The app... See more

Company replied

Rated 4 out of 5 stars

I have lost 70 pounds over a year, and I started with the 28Pilates 28 day challenge in late April/early May - I loved it so much that I started their 90 day challenge right after. There is support,... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

300 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

You’ll be surprised at your results with these short workouts.

I wasn’t really sure if I was going to like this program, but it has completely surprised me. I’ve always thought that I need to work out and do a lot of cardio to see some results. The sessions are short, but very impactful. My first month without changing my diet, I lost 5 inches overall and 5 pounds. I’m seeing muscle definition, have increased my energy, I feel, stronger and sexier too!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

So happy i did this!!

So happy i did this!!! Just finished the 28 day challenge and omg i feel so good! Stronger, healthier and vibrant! On to the next challenge and to feel n see more beautiful results with my body!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Really loving this program

Really loving this program! Short enough to fit it in and not make excuses, I can do it in the privacy of my home, and I’m held accountable on the community. I also like reading about other experiences and getting support from others. Amanda is an awesome instructor and easy to follow. And to top it off I’m starting to see results! Love that I’m starting to get stronger and more flexible too. Worth the investment of the board and the time to feel and look better-and I’m saying this as a 52 year old with a teenager-if I can do it anyone can! I do have two small suggestions. First the board sometimes sticks during a glide and I’ve also had the connector loop come undone-I muscle through it but I’m hoping the board will work and last for the long haul. Next, would love a more direct way to link the suggested meals/ways of eating with the workouts for optimal results. But a 5 star program for sure!

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Accessible workouts!

First off, their customer service is top notch. I had an issue and it was resolved right away. Secondly, I had been wanting to try Pilates at home (I currently walk and do Zumba) and saw an ad for this right around the same time so I figured I’d give it a shot. Day 1 and I’m enjoying it. I like that I can access classes and do this on my time and also modify my workouts to my current needs. Not only will this get you nice and sweaty, you’re strengthing as well, which we all need as we get older. Looking forward to the long term with this and I’m excited about a new workout

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Great

I am glad i found 28pilates the app is great easy to use everything is clear coaches are amazing clear structures the community is motivating 🤩

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Overall I am thrilled with 28 Pilates!

Overall I am thrilled with 28 Pilates!
I bought a Pilates board elsewhere as I didn’t want to invest a lot in something that I may not like. I am 43 and suffer from back and neck issues from a car accident, and have had carpal tunnel surgery and ulnar nerve repositioning surgery on both arms. Not all exercises work for me due to these and other age and lifestyle issues - arthritis, Lack of strength/agility/energy etc etc.

I started my journey by joining the 28Pilates community. Within 2 weeks of starting the 28 day challenge I had lost 3 inches in my waist and 2 inches in my bust. BUT more important than that I gained back energy, strength, flexibility and I just felt better physically and mentally!! I was sleeping better, waking up more refreshed. The workouts are amazing, slowly building in difficulty and intensity as you progress. The community is fantastic, super supportive the members not only root for you to succeed but care about you and cheer so loud when you overcome a challenge or reach a milestone. And commiserate and give you comfort and support on your bad days, or when you share things that you’re going through.

After 2 weeks I decided that I this program was the one for me and ordered a Pilates board from 28Pilates because the one I bought was basic and didn’t offer all the options. There was a problem with the shipping I reached out to customer service and they were able to find out where the problem was and get it resolved for me. They also extended my membership so that I wouldn’t miss out on anytime due to the shipping delay.

I do wish that there was a section that showed you how to do each workout to ensure you’re doing it properly to avoided injury and ensure you get all the benefits.

16 March 2025
Unprompted review
Rated 3 out of 5 stars

I've enjoyed the 28 Day Challenge but...

I've enjoyed the 28 Day Challenge. I think it's well suited to all fitness levels. However, it would be helpful to add a tutorial in the Start Here menu to show beginners how to properly execute and modify the basic movements.

I would also like it if they add a shop section on the website to purchase a reformer board, accessories, or replacement parts. As it is now, the only items available for purchase is the Reformer Board/28 Day Challenge and Community Access OR just the 28 Day Challenge and Community Access. It's very limiting and I've had to look elsewhere for bands, a fitness ring, and Pilates socks.

Fix those things and it would be a five star review.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

I am actually enjoying working out!

I am actually enjoying working out every day! I’m a mom of 2 (4 and 1) and have a hard time balancing workouts with out daily routines, until now! These workouts are short enough to allow me to get other things done during nap time, and effective enough where I am seeing results!

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Best money ever spent

Best money ever spent! The app is an amazing community of fitness instructors and people like me. The workouts are very balanced and follow a progression that makes them manageable and fun. If you have a question, the 28pilates team is immediately available. I’d recommend it to anyone looking to get in shape and/or supplement their workouts. It’s a comprehensive Pilates workout and the soundtrack is fun!

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent program with community support

I have only just begun this amazing program and already I can feel my muscles coming alive again. Looking forward to more progress and success in the coming weeks!
The community is equally fabulous with warm and gently support when you need it as well as motivational encouragement to do more.
Loving this program!!!

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Finished the 28 day challenge

Finished the 28 day challenge, it was awesome and I'm addicted. Doing the 90 day boot camp, can't wait to wake up in the morning and get on the reformer. I have already dropped a size, all my clothes are loose. My pants kept falling down in church and my husband was laughing. I'm loving this, best decision I've ever made . The progress is steady and I don't feel like the Tin Man in Oz, i'm not rusting over any more. I have energy, no more aches and pains. Everyone should get on this program. It's FUNtastic!!! the results are just an extra bonus!

15 March 2025
Unprompted review
Rated 5 out of 5 stars

uhhhh… Surprised how much I love it

uhhhh… Surprised how much I love it! I never thought I’d be the kind of person who loves working out, but here we are. The way these workouts are designed makes it EASY to stick with. Plus, I can do them at home without feeling like an idiot in the gym. Huge win.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Just getting started

Just getting started, excited for the future fit person inside me that just wants some direction and the convenience of doing this in my own home.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Great at home workout / Great Community

I was missing the waist trimmer in my order but, customer service was very quick to respond and get the waist trimmer sent to me asap.

Having the videos with a live instructor is extremely helpful. It was nice to have a live meeting with the instructor upon signing up.

I loving having the community to keep me motivated and encourage me to keep going daily. It's great to have new exercise and stretching posted in the community in addition to the standard videos.

This board and the videos has provided a great at home full body workout. It is challenging me in a good way.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST PROGRAM

Absolutely love this program and at home reformer!! It’s the best workout in just 15 minutes and super effective for toning up. Obsessed!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

28 Pilates is the BEST!!!!…

28 Pilates is the BEST program I have ever been a part of… and believe me, I’ve done them all! This program is so convenient and easy and yet works your booty off! I love the community environment, and the admins are super engaging with all of the members! They are encouraging and supportive and they are “real”! You can tell they really care, it’s not some obligatory interaction!

13 March 2025
Unprompted review

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