2BrightSparks Pte. Ltd. Reviews 182

Prompt response and to the point sollution

Swapna provided support that was both deep to me on a particularly thorny issue. We had a number of back-and-for the over email and chat and I felt he was invested in solving my problem.

As a freelance, have been using this software for years and can't fault it. In addition, it's reasonably priced and the support is top-notch.

It is good to know that I have support out there when something goes wrong and that is what I had today.

Not only were they responding swiftly to my problem but they were very good about supply the simple solution.

Quick response
Knowledgeable response
informed response

Fast response, real people, seem to know what they're doing!

I have used SyncBack Pro for several years, and for anyone who is concerned about backing up and securing his or her data, it is an essential utility. Straightforward to set up and run, it is extremely reliable.
In all this time, I have encountered only a couple of bugs which, when reported to 2BrightSparks, were investigated and rapidly fixed with a software release. Kudos to the authors/creators, who also manage (unlike some software houses) to improve and enhance it without overburdening or overcomplicating it.
I cannot recommend it more highly.

I emailed my problem at 11pm and when I woke up in the morning there was an email response that solved my problem.

great tool and great service from support!

The agent I worked with sent specific instructions how to correct the issue. There were several issues at my end that didn’t allow the program to install correctly. After several more emails to the agent the problem was resolved.

Very good and unique software, and very fast and kind helpdesk. Happy customer!

Had a problem with the application. Support was very reactive and released a new beta version in a couple days fixing my issue.

Great product and great service - I use this for all my backups - and there's a LOT of them!

I am a non-tech home user, and found SyncBack recommended when I searched online for backup software when I upgraded to Windows 11. I downloaded and installed the software with no issues, but did struggle a little when creating profiles because the software was different to that which I had previously used. However, the help provided by 2BrightSparks was exemplary and provided very quickly. There is also a lot of help on the website, and under "Help" in the program. I can now say that this program provides all the backup features that anyone might need, and probably some that they didn't even realise were available, and which make backing up more convenient.

I am really very impressed! The program has all the functions and works great. I would particularly like to emphasize the service. I had a question and promptly received a friendly response. Thank you very much!

Helpdesk were quick to suggest a resolution to an issue - which was successful.

I have been a SyncBack Pro user for longer than I can remember. I'm pretty sure it goes back to when they launched, the early 2000s. It is one of my treasured utilities, evolving through generations of Windows. And from then to now, its value and support has been top-shelf. Here's why I love this utility:
- SBP's licensing terms are perfect for a hobbyist like me who runs multiple PCs.
- It has evolved from "bare-bones" functionality to a feature-filled, flexible piece of software that now replaces many of the backups I used to do. With features like commands that run on outcome or before, and others that I still have not needed.
- Their customer service is perfect: Prompt, professional, and has always given me a solution. It is why I am writing this review now. I had a direct-from-cloud backup query (excellent feature!), and was given a solution within a few hours.
I guess you need to be total PC nerd to really understand how good this software is, but it does not require you to be one. Clear instructions, a user-interface for all levels of skill, great support.
I have always thought the company name says it all: This is not a software "product" created in a boardroom or an ad agency. It feels like it was a project by two bright developers who enjoyed creating a great piece of software - and understanding the needs of the people who would use it.
For me - that's perfection.

I received a prompt response to my question regarding transferring SyncBack to a new PC. My question was answered with full details of what to do. Having used SyncBack for a few years now I find it be an excellent way of syncing files on my PCs and backing up files.

I have been using SyncBackPro since last year. It is a very comprehensive backup software. I like the mirror function of it. It can also do ramsomware detection, SSE-C, plus many more.
And the best feature, their customer support is outstanding. They are very reponsive and will work with you until the probelm is solved. They will even go the extra miles to have a beta version ready for you to test your issues.

Despite the reduced price of SyncBackPro, the support was very quick and efficient in helping me resolve my problem, which is rare enough to be noteworthy. So, thank you again to them.

Malgré le prix réduit de SyncBackPro, le support fut très rapide et efficace pour m'aider à régler mon problème et c'est plutôt rare pour le souligner. Donc merci encore à eux.