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Rated 2 out of 5 stars

I was not happy with this product, so I emailed Customer Service twice just to try to start an exchange - no response. I wrote a review on their website - no response. I disputed the charge on my cred... See more

Rated 5 out of 5 stars

Based on the reviews I thought the shoes were going to be late, not good quality and it seemed like you can get them from Alibaba. Turned out that they arrived around a week after ordering, they happi... See more

Rated 1 out of 5 stars

Order placed 9th December. Still not received any shoes by 17th February. Customer services responded to my first email (sent after about a 3 week wait) in very generic terms, but have not responded t... See more

Rated 1 out of 5 stars

Estimated delivery April 6 and ordered in early February for my year old grandson’s birthday. Should have been delivered 10-14 days. Nice don’t worry emails. When I asked where they were shipped from... See more

Company details

  1. Baby Clothing Shop

Written by the company

2 Tiny Feet is more than just a baby footwear brand. We are a community of mums (and dads!) from different parts of the world who come together and help each other do the right thing for our kids. We believe making the right choices from day 1 is vital to our child’s overall wellbeing and development. Even if it’s as simple as choosing the right fastener or letting our babies go shoeless until a certain age! For us at 2 Tiny Feet, they all matter. Because every little good thing we do, even if it only makes 1% of a difference, all add together to our goal of raising healthy and happy kids.


Contact info

2.1

Poor

TrustScore 2 out of 5

858 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DANGEROUS shoes for children

DANGEROUS shoes for children, they do not hold the foot… Worse, the ankle can turn because the sole grips but the foot is not held in place by the sock!!

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Don't buy!

Like others who have rated these, I thought I was supporting a start-up in Australia. The product is actually made and shipped to and from China. When they finally arrived, they didn't fit my son's extra wide feet and they created no way to return them and did not offer my money back, despite the 90-day money back guarantee on their website. Don't buy these!

11 November 2022
Unprompted review
Rated 4 out of 5 stars

Awesome Customer Service Experience!

I purchased a pair for my grandson and it did take about 3-4 weeks to receive them because they are coming from China, but when I received them they were too small. I contacted the company through the email they had on the order receipt and within a couple of hours they responded. They were really very responsive and helpful with my order. They offered me a new pair in the correct size that I need at no cost. This is the first company I have ever dealt with that was so fast at returning my emails and helping me with my problem. Thanks for the awesome experience 😊

10 November 2022
Unprompted review
Rated 1 out of 5 stars

I bought a pair and they simply don’t…

I bought a pair and they simply don’t stay on, the socks fall off half way and my baby trips on them all the time. I informed customer service but they were not so helpful, they asked me for the size of the socks, then they said: that’s the size you ordered. I explained that the socks are so lose that most of the times she’s wearing them horizontally, they said: do you want to return? I said I guess so, and Immediately turned the correspondence to Dutch asking for a photo of the product and many more details so they can assess if the return is viable, that only after I send all these things they will send return instructions. I would say: beware of this company. I was going yo buy 6 pairs at once because of the 2+1 free promo they have, luckily I only bought one to test. If the product is not fitting, returning won’t be easy.

11 November 2022
Unprompted review
Rated 2 out of 5 stars

I also did not realize they were being…

I also did not realize they were being shipped from China..but I learned my lesson ..$42.00 later ..As mentioned the shipping ti return is outrageous ..Stay away . I guess I wl donate these .. very poor experience but lesson learned from first time grammy

17 October 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I should have read the reviews before ordering and saved myself the headaches of dealing with this company. Just like everyone else, if I had known they were coming from China I would never have ordered. Cheaply made. Don’t fit. Hard to return. DO NOT BUY FROM THIS COMPANY.

3 November 2022
Unprompted review
Rated 2 out of 5 stars

Shoes do not stay on

The shoes I purchased keep falling off her feet. The slightest tug or trip and they're off. I've had to add straps to keep them on. I love how light weight they are otherwise

1 November 2022
2 Tiny Feet logo

Reply from 2 Tiny Feet

Hi Jacki,

Thank you for taking the time to share your thoughts with us. We are sorry to hear about the troubles you've experienced with our brand. 😔

We would like the opportunity to help you resolve this issue 🙏

Feel free to email us at customersupport@2tinyfeet.com for the resolution we can offer.

Thank you so much!

Rated 2 out of 5 stars

Doesn’t stay on feet

Shipping takes quite a while, and the shoes slide off my daughter’s feet (even the ones with a long sock), so I’m basically unable to use them. We haven’t tried other shoe-socks yet, so I’m not sure if all of them would slide off.

18 October 2022
Unprompted review
2 Tiny Feet logo

Reply from 2 Tiny Feet

Hi Christine,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. 🙏

It's our goal to keep all of our customers happy, and we'd like the chance to make this right. Please contact us directly at customersupport@2tinyfeet.com so that we can work towards a resolution.

Have a great day!

Rated 1 out of 5 stars

i have not received my order

i have not received my order at all

30 October 2022
2 Tiny Feet logo

Reply from 2 Tiny Feet

Hi Samantha,

Thank you so much for posting your review here, and I'm so sorry for the inconvenience you have experienced.

If you still need further help regarding your order, please send us your order information via our customer service email at customersupport@2tinyfeet.com

We would really love to help you anytime! 🙏

Rated 1 out of 5 stars

Shipping is taking wayyyy to long!

Shipping is taking wayyyy to long!! I've forgotten about this order multiple times!

13 October 2022
2 Tiny Feet logo

Reply from 2 Tiny Feet

Hi Claire,

Thank you so much for taking time to post your feedback here. We really appreciate your opinion and we regret to know that you had an unsatisfactory experience from us initially. 😔

It's really important for us to know your experience and feedback so we can continuously improve our brand. 🙏

In order for us to help you further, please send us an email via customersupport@2tinyfeet.com 🥰

Thank you so much! ❤️

Rated 4 out of 5 stars

Great overall

When the order arrived the 13-18M size shoes were too small for my 14-month-old (She is pretty big) but they sent one size bigger right away and told me to keep the original item. It was a pleasant experience! I'll gladly keep them for my next baby who is due this spring! And she loves the pair. The only thing that threw me off was that they asked for tips when I was placing the order...I thought that was kind of weird.

23 October 2022
Unprompted review
Rated 3 out of 5 stars

Buy USA instead. Quality is just ok. Too big.

*Their return solution is for the customer to pay to ship them back to China.* The shoes are not the best quality. The rubber has strings and remnants on the fabric. Probably not detrimental but also not the best. The shoes are still far too large for my child so I can’t give a review on the wearability. She has tiny feet so despite being 10 mo, these shoes are probably 2-3 sizes too large.

23 October 2022
2 Tiny Feet logo

Reply from 2 Tiny Feet

Hi Laura,

Thank you for taking the time to share your thoughts with us. We are sorry to hear about the troubles you've experienced with our brand. 😔

We would like the opportunity to help you resolve this issue 🙏

Feel free to email us at customersupport@2tinyfeet.com for the resolution we can offer.

Thank you so much!

Rated 1 out of 5 stars

Buyer beware - small sizing costly return!

Thought I was buying from a local company but found out they were shipped from
China. Which wasn’t the problem, the problem is they fit super tiny and to return them you have to pay for tracked shipping back to China which will cost more than the shoes! Lesson learnt - would not recommend buying from this company.

22 October 2022
Unprompted review
2 Tiny Feet logo

Reply from 2 Tiny Feet

Hi Lisa,

Thank you for taking the time to share your thoughts with us. We are sorry to hear about the troubles you've experienced with our brand. 😔

We would like the opportunity to help you resolve this issue 🙏

Feel free to email us at customersupport@2tinyfeet.com for the resolution we can offer.

Thank you so much!

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