I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regard... See more
Company replied
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I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regard... See more
Company replied
Ordered months ago, package never arrived. Provided tracking keeps saying in transit since October. Customer service claims it has been delivered but I never received anything. Poor communication o... See more
Company replied
3Avape.com has become my go-to place for all my vaping needs, they’re honestly the most economical source I’ve found. Most places tack on another $20-$30+ in fees and shipping, but not 3Avape! When... See more
Company replied
I ordered a Visticking VK530, mesh tank and 3 boxes of coils from these guys and they were delivered to me today in the UK in 9 days, all for £35 delivered No stock issues, no damage, nothing missi... See more
Company replied
In 2015, 3Avape established one of the largest warehouses in industry and became much more competitive in wholesale distribution with huge stock and much more variety of products. Our philosophy is to be the most loved and trusted online vaping store by offering worldwide customers a wide selection of A+ quality products at A+ prices and A+ Customer Service.
United States
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I used to love using this company very fast delivery if in stock some real bargains but unfortunately last order did not show up on my account and after repeated requests nothing was done although the item did turn up id already made my mind up to never order again and I'm stubborn so I cant change my mind on that unfortunately
Terrible company. I purchased 3 vape units of which 2 have leaked from the start. I have asked for replacements and I keep on getting emails asking for proof of fault. I have sent this on numerous occasions and still they ask for more video's. They obviously don't want to replace the items. Do not buy from them as you will not get any after sales help. You have been warned

Reply from 3Avape
I ordered a replacement tank only, my order has been in the unfulfilled status for over 4 days. Of coarse the took my payment though. Save yourself frustration and order from 8vape

Reply from 3Avape
Worst company I have ever dealt with !!!!!
These people suck !!!!!!!
Order from any other company because these a-holes could care less about their customers once they have the money.
Your order will probably never arrive.
This company sucks!!!!!!

Reply from 3Avape
Been a week since i've ordered 3 ursa quest 0.15 coils and I still haven't received any news concerning my order... No response from the costumer support team either. Disapointed to say the least. Order # 3A71204

Reply from 3Avape
My order was supposed to arrive within 10 days, but nothing. So I decided to ask the support where was my package. Not even a single answer.
Today, I still don't have received my order, nor an answer from the support
-----
Edit :
The next day after this post, my package was written as sent. Still no new from the support, but I correctly received my order. I changed my mark from 1 star up to 3.
Still not five, why :
- No answer fron support
- Require to post a 1 star mark to see things moving.

Reply from 3Avape
Ordered months ago, package never arrived. Provided tracking keeps saying in transit since October. Customer service claims it has been delivered but I never received anything.
Poor communication overall, had to open a dispute to get a tracking number.
I think this is a scammer e-shop, stay away! I lost 150 bucks on order 100077155.

Reply from 3Avape
ok i ordered a 510 adaptor last jan 23,2021 but until im writing my review today i havent got the item yet when i check the tracking # to usps it said they are still waiting for 3avape to send the package to usps here is the order#1000084449 so what is going on i only want to know thank you

Reply from 3Avape
fast and safe ...and with a good price !!!
have not yet recieved my item had been processing sinds 7th January Order #1000083740 have send 2 emails no respond...,..

Reply from 3Avape
Avoid this company at all cause. They are not a real vape shop or retail. They are the real definitions of a middle man. All the products they sale are either defective or they are waiting for actual manufactures to process the order. I have bought a mod from them which stop working after 2 days. I’m in the process of getting a diff mod from this company which has taken 3months and counting and yet still waiting for my mod. Customer service is a joke. Shelby is one of there reps who over promise things and can not deliver. Such a hugh disappointment. Whatever your do BUY ELSE WHERE. DO THAT FAVOR.

Reply from 3Avape
I ordered YiHi SX mini on this website in Aug 2020. After successful payment, I didn't receive any email or confirmation for more than a week. There is no phone number or email to contact them. At last, I raised dispute with Paypal, which i used as payment method, Paypal didn't help at all. However, I got an email from this company that they dispatched the product from China and will take one month time to reach USA. The product, which did arrive after four weeks, didn't look original. Anyways, i used it for next three/four weeks, when it stopped restarting. Though the product has six month warranty, i never received an invoice from them to demand my warranty from YiHi directly. When i contacted 3avape demanding an invoice, they asked me to send a video of showing the problem with Mod. Even receiving the they stopped replying back to many of my emails. So, I lost $180 for this bogus company sending duplicate products from China. They don't have US warehouse and support, though they claim they do on their website. Bloody suckers.

Reply from 3Avape
Fantastic customer service, great range of products always something new and pricing is fantastic! All in all a positive experience.
I placed two orders, I already sent several emails asking for an arrival forecast and nothing, my order was in Nj and never changed. For you who are reading, do yourself a favor and don't buy there. I think that to reply to my email I have to send a smoke signal. Extreme disrespect for the consumer, I go after my rights if my product doesn't arrive.

Reply from 3Avape
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