This used to be a great company I don’t know what’s happened last order took over a week to arrive my latest order hasn’t arrived after 3 weeks not replying to messages I’m going to have to do a charg... See more
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4nx have to be the best pouches I have tried enabling me to quit vaping entirely. Good strength selection,long lasting and dont taste like chemically created flavours unlike some other brands . I have... See more
Company replied
It's genuinely a shame as I personally think their nicotine pouches are the best on the market, however the customer experience with this company is disgraceful. I ordered nearly £40 worth of po... See more
I’ve tried a few brands of nicotine pouches and have found that 4NX are head and shoulders above the competition. Great flavours, best price point, last way longer and excellent customer service. I re... See more
Company replied
Company details
Written by the company
4NX nicotine pouches are smoke free, odour free, spit free and can be used on the go at anytime. They're totally discreet and convenient to settle your nicotine cravings.
Contact info
Elizabeth House, M11 2NX, Manchester, United Kingdom
- service@4nx.com
- 4nx.com
2.9
Average
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from 4NX
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX
Reply from 4NX
Hello Paul,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
4NX
Easily the best nicotine pouches
Easily the best nicotine pouches. Whole 18 mg for a fiver. Actually taste nice, like mint, & don't fall apart unlike the weaker sorts that cost £6.50.
21 February 2023
Reply from 4NX
Hello David,
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
4NX
Quality products and good service…
Quality products and good service arrive quite quickly also the packaging is eco-friendly
18 January 2023
Reply from 4NX
Hello Pamela,
Thanks for the great review!
We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Marcus
4NX
It’s taken over 10 days to arrive and…
It’s taken over 10 days to arrive and I’m still waiting
29 January 2023
Reply from 4NX
Hello Corey,
I'm sorry to hear you have been waiting so long for your order. I have checked on this and the tracking is showing your order was delivered 2 days after you placed your order. Please contact me at service@4nx.com to discuss this further with me.
Marcus
4NX
‘free’ sample can with ‘free’ P&P but got burnt
I ordered ‘free’ sample for my partner as he’s been using different brands for a year now. Despite the website saying the can was free and free posting and packaging I had to make a payment of £2.95… I made the payment and emailed to ask why I had to make a payment.. received a response saying P&P isn’t free and where on the website did I find that.. lol.. look for yourself dumbass!
So the can turns up and my partner tries them for the first time and instantly feel the burn of the pouch on his gum and had to remove it straight away. Extremely disappointed in this product and the customer service.
29 January 2023
Reply from 4NX
Hello Amy,
I'm sorry to hear you're feedback here. The free P&P offer on our free samples had come to an end and it seems some of the wording on our site was overlooked when changing the offer. This has been addressed, and changed.
Marcus
4NX
Couldnt have made a trans atlantic…
Couldnt have made a trans atlantic flight without you!!! Brilliant alternative to smoking!
21 December 2022
Reply from 4NX
Hello Claire,
Thank you for taking the time to share your experience with us. I'm so glad to hear we was able to help, and that you have enjoyed using our product. Thank you for the 5 stars.
Hope to serve you again soon.
Marcus
4NX
Reply from 4NX
Hello
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
4NX
Order not received
Order not received. When emailed to chase this up, no response received. Not a great first impression.
18 January 2023
Reply from 4NX
Hello,
I'm sorry to hear your sample order hadn't arrived for you. I can see we have already been in contact with you and are resolving this for you.
Marcus
4NX
I ordered on line and still waiting for…
I ordered on line and still waiting for delivery. It has been about 2 weeks. Is it because you are shipping to the US?
12 January 2023
Reply from 4NX
Hello Gregg,
I'm sorry to read this feedback. I would like to discuss this with you further. Please contact me at service@4nx.com
Marcus
4NX
Reply from 4NX
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
4NX
Good customer service
22 January 2023
Reply from 4NX
Hello,
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
4NX
Best pouches I have tried and I've…
Best pouches I have tried and I've tried about 8 different brands in the UK, blue raspberry ice and 18mg mint are the prime flavours
17 January 2023
Reply from 4NX
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
4NX
Great product
Great product, excellent flavour long lasting and stops the cravings of a heavy smoker
9 January 2023
Reply from 4NX
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
4NX
Great product
2 January 2023
Reply from 4NX
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
4NX
Reply from 4NX
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4nx
Great product
Great product, like that there’s a variety of flavours to choose from. They are helping me keep off those nasty Cigarettes 😎 Was a delay.. but was due to the time I ordered re new year.. Great communication from Marcus via email regarding the delay so was fast postage..:)
10 January 2023
Reply from 4NX
Hello
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
4NX
Great alternative to smoking and vaping!
4nx produce a fantastic product which has helped me to stop vaping and smoking. The customer service is fantastic, even when I accidentally ordered 19 cans instead of 8, they corrected my order within 30 minutes!
21 December 2022
Reply from 4NX
Hello
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
4NX
Reply from 4NX
Hello Reece,
I'm sorry to hear your order hasn't arrived for you. I see your order has been dispatched, however your order may have been delayed due to the additional holidays. If you would like to discuss this further with me, please email me at service@4nx.com
Marcus
4NX
Reply from 4NX
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX
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