4UHosting Reviews 

55
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have several websites with 4uHosting and recently was a target from cyber attack. Unfortunately from within my website from a web developer I was working with. Moving on from the drama of it... See more

Rated 5 out of 5 stars

4UHosting are an excellent team, they helped me set up my initial website as I wasn't too sure how to do this! The prices are excellent and I always have a prompt response if I have any questions. I'd... See more

Rated 5 out of 5 stars

Having been a customer for many years now, and having recommended 4U to others, I can't think of any negative feedback, - ever. Tech support is second to none (Cheers Marley!), helpful, personal but... See more

Rated 5 out of 5 stars

I've been a customer of 4uhosting for over 5 years now and have never been tempted to look elsewhere. Their hosting packages are fast, feature packed, easy to use with very little downtime. I'd recomm... See more

Company details

  1. Web hosting company

Information provided by various external sources

UK based provider of UK Web Hosting and Domain Name Registration services since 2003


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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4.8

All reviews

(55)

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Rated 5 out of 5 stars

Fantastic Quick & Reliable Service

I've been with 4U Hosting for a very long time. I've hosted a blog with around 9000 pictures there for about 8 years now.

If I've had any issues, always due to my stupidity, the 4U Hosting team are there extremely quickly to help out in any way that they can. Their e-mails are always polite, explain what any issues are that I've caused but say that they've fixed them normally within seconds.

I will happily renew by yearly subscriptions with them year after year. Their prices and support are amazing, good to know they are there when I need them to be.

29 September 2013
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Have been with 4UHosting for a number of years and am very happy with the service and ease of use. Whenever I need to contact the Support Department, they always respond quickly.

29 September 2013
Unprompted review
Rated 3 out of 5 stars

Been running smoothly but last two weekends website been unavailable.

We have found 4UHosting reasonable for our requirements. Our web designer has had a few issues which have been sorted out. I find the actual web site difficult to follow and there seems to be a very roundabout way of sorting out glitches. In the past week, our website has been unavailable due to a server issue which apparently had been addressed and solved - not so, it would seem as our site is down yet again. As a new business which depends on web traffic and clients using the online facilities we offer from the site, this is not acceptable!

28 September 2013
Unprompted review
4UHosting logo

Reply from 4UHosting

Hi Tricia, allow me to address your concerns. The incidents you describe were both separate issues. The first was due to another customer, who ran a PHP script that caused a problem on your server by using up too much in way of resources and it was fully resolved as we advised. The second issue today was a DDOS attack on a client's website that very briefly affected network traffic. Both these types of issue are very rare, but they are also things that do happen from time to time on a shared hosting platform.

It's a shame that you have experienced a disruption in service, twice within only a short space of time. You've been a customer of ours for nearly two years and I'd be willing to bet that these are the only problems you've experienced in that time. I also note that you have only contacted us once since you signed up with us in 2011 when your web designer asked us to clarify some settings for Dreamweaver.

We currently do not offer mitigation against DDOS attacks and while we do our very best to balance the load on our platform, we cannot always predict what our customers are going to do. There are of course products out there that can help against the above - but they come at a price. The plan you have with us costs only £29.99 per year and so for that, we are unable to offer you a fully resilient and fault tolerant service. We'd obviously love to do that, but it simply isn't possible at that price point.

We work very hard to ensure that our servers are available 24/7, but disruption is sometimes unavoidable. I fully understand your disappointment - nobody want's to find that their website is offline, or they can't access their Email and so for the disruption you have experienced I offer you a most sincere apology.

As a gesture of goodwill I have also extended your hosting plan for an additional month free of charge.

With regards to our website being difficult to follow. We have made some great improvements to our customer account area recently and we think it is extremely easy to use. You haven't logged into your account in the past three months, so you won't have been able to try it out yet.

Once you have tried out the new system, perhaps you could re-visit this review if you think it is easy to use. Otherwise, If you have any concerns at all and you wouldn't mind taking some time to contact us via our support helpdesk, we can discuss those concerns and see if there are any further improvements we can make for you.

Kind Regards,
Chris.

Rated 4 out of 5 stars

They have been good for me.

I've been with 4UHosting for almost 10 years and my website and email always worked fine. They have also lowered they prices recently and overall I'm very pleased with them.

28 September 2013
Unprompted review
Rated 5 out of 5 stars

the best by miles

I cant say enough good things about Chris and his team at 4u.
Never had a single issue. Any queries from beginner to expert are answered promptly and in a clear way. My site has never gone down. This company is best hosting I know and recommend them to everyone without reservation.

27 September 2013
Unprompted review
Rated 5 out of 5 stars

I have been with 4uhosting since 2002

This is a top quality hosting company at very affordable prices. The support is outstanding things get fixed pretty much immediately. Very knowledgeable and friendly service too. Can't recommend them high enough.

27 September 2013
Unprompted review
Rated 5 out of 5 stars

Affordable and reliable

This one of the best Hosting company I ever had to pleasure of been with.
Not only do there offer affordable and reliable hosting service.
But there are also generous with their packages, offering more than what the average person would need for there own custom domain and hosting.

And there customer service is fantastic.
There reply to any ticket within 24 hours and are able to give you an answer or fix the problems with in a swift and timely fashion.

These people are not about profits.
There there to provide a fantastic and reliable service were customers are number #1.

With such affordable price, what have you got to loss with trying them out for the year?

27 September 2013
Unprompted review
Rated 5 out of 5 stars

Reliable and excellent value

I maintain a charity website. The web designers recommended 4Uhosting 3 years ago, and so I stayed with them. I've found them very reliable, with quick responses to email queries and reasonable online information. They are not expensive and their charge has increased v little over the last 3 years. I would recommend them.

27 September 2013
Unprompted review
Rated 5 out of 5 stars

A company that does what it claims.

Having been a customer for many years now, and having recommended 4U to others, I can't think of any negative feedback, - ever.
Tech support is second to none (Cheers Marley!), helpful, personal but not patronising, always replied to within 24 hours and problem almost always solved with one reply. Service rarely if ever goes down.

27 September 2013
Unprompted review
Rated 5 out of 5 stars

Great people to deal with!

I used to use a mix of different web providers and domain parking companies , some based in the USA some based in Germany and some in the UK.

I have moved them all to 4UHosting because it is cheaper, has better up time and when something goes wrong they help in a person way.
They started as my personal provider but have since moved my business websites to them too. This shows how good they are.

27 September 2013
Unprompted review
Rated 5 out of 5 stars

Great Service and Everything Just Works Well!

Used them for a while now and find their service really good. When I was setting things up I had to raise a couple of help requests and these were dealt with quickly and professionally. Prices are competitive, so all in all a great company to deal with.

27 September 2013
Unprompted review
Rated 5 out of 5 stars

Easy + Simple

I'm useless with computers/technology - so need to use companies that don't confuse! I've found 4U very user friendly.

27 September 2013
Unprompted review

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