5ivepillars.com Reviews 211

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the use of thick, durable, and comfortable materials. Many appreciate the attention to detail in the design and packaging, often highlighting unique features and meaningful touches. The customer service is frequently described as top-notch, with many people commending the personalized approach and responsiveness. Reviewers also often mention fast shipping and accurate delivery. However, some customers experienced issues with delivery delays and a lack of communication regarding their orders. A few people also noted that sizing could be inconsistent, with some items running smaller than expected, and wished for more comprehensive size charts or larger size options.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the excellent... See more

Quality

Consumers find quality to be positive, consistently praising the high-end craftsmanship, durable fabrics, and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping and accurate... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the responsive and... See more

Order

Reviewers highlight positive aspects of their orders. Many customers loved their orders, praising the quality... See more

Based on these reviews

Rated 5 out of 5 stars

My 1st experience wasn't so good. The company reached out to me and fixed the problem, not only did they fix the problem they also made my items free, with free shipping and also threw in an amazing h... See more

Rated 5 out of 5 stars

Alhumdulillah T-shirt & Tasbeeh Bracelets Review The Alhumdulillah T-shirt exceeded my expectations. The material is thick yet soft, with a great textured feel. The matte finish on the Tasbeeh brac... See more

Rated 5 out of 5 stars

I recently purchased the Brown Hub (Love) Zip-Up Hoodie, and it is easily one of the best pieces in my wardrobe. Having been a loyal 5ivepillars customer for well over 5 years, I can confidently s... See more

Rated 5 out of 5 stars

I gotta give 5ivepillars 5 stars if they more stars I’d give them every single star!! The customer service is top notch they personally reached out to me about my order that means they really care ab... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The quality of the clothes is great

The quality of the clothes is great and I've received plenty of compliments during the month of Ramadan. Although, one thing I've come to notice is that pieces from different collections may be described as the same color but will have slight differences. It's not a problem for me but its something to keep in mind when getting things from different collections.

3 February 2026
Rated 1 out of 5 stars

Worst brand I’ve dealt with

Worst brand I’ve dealt with. Placed an order in March 7th. Got an email saying my items were shipped out. Then another email days later saying one item was out of stock. You would think the other items were sent out - nope. The shipping email was fake. It was March 19 and my items were still not sent out. I asked for my order to be sent priority in an effort for good customer service and my request was denied. Got a refund and never got my items.

7 March 2026
Unprompted review
5ivepillars.com logo

Reply from 5ivepillars.com

Salam SK, we are truly sorry to hear about your experience with the fulfillment of your order. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.

Rated 5 out of 5 stars

Absolutely LOVE my 5 Pillars gear

Absolutely LOVE my 5 Pillars gear. Great quality, amazing sale prices, strong meaning. They even replaced one of my items with a similar but more expensive item because they didn’t have my size. Top class service

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong item

24 February 2026
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Pablo, we’re truly sorry to hear about your experience with mix-up in your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Rated 5 out of 5 stars

I love the material

I love the material. The fabric is soft and durable. I was able to make salah in my sweatsuit comfortably. My kids love their shirts. They are good quality, heavy and soft. I received a lot of compliments on my property of Allah sweatshirt! Thanks for the plastic bags with the thoughtful dua!!!

22 February 2026
Rated 5 out of 5 stars

Brown Hub (Love) Zip-Up Hoodie purchase

I recently purchased the Brown Hub (Love) Zip-Up Hoodie, and it is easily one of the best pieces in my wardrobe. Having been a loyal 5ivepillars customer for well over 5 years, I can confidently say the brand has only improved while maintaining the high standards I’ve come to expect.

The quality of the material is excellent—thick, durable, and incredibly comfortable. But as always with this brand, the details make the difference. The chrome zipper is heavy-duty and built to last, but the standout feature is the custom puller shaped like the Arabic number '5' (٥). It’s a subtle, premium touch that shows the thought put into every element. It feels like a piece that will last for years without losing its shape or finish.

If you're looking for casual wear that balances deep meaning with high-end craftsmanship, this is it. I’m a completely satisfied customer for life!

27 January 2026
Rated 1 out of 5 stars

Over a week no response or shipping update

Over a week, no shipping movement and requested to split the shipment now due to the delay, no response yet but I keep getting emails about more sales

25 November 2025
5ivepillars.com logo

Reply from 5ivepillars.com

Salam Majid, we’re truly sorry to hear about your experience with poor communication. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Rated 5 out of 5 stars

Allahu Akbar wa 5pillars

Every product I’ve received from this company has been incredibly well made & even the packaging it comes in is artistically beautiful. Highly recommend them to anyone looking for a beautifully made shirt, prayer bead or otherwise to Muslims & non-Muslims alike.

22 November 2025
Unprompted review

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