You don't accept debit card deposits because you say you only take credit cards — yet you sell an insurance product where a deposit is possible. You also don't accept virtual cards, despite the fact... See more
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See what reviewers are saying
I have seen mixed reviews and been a bit sceptic about deposit via card. We had a Fiat 500X automatic which was a delight through narrow and mountain roads and it took us everywhere we wanted with no... See more
7m. Cónego Jerónimo Dias Leite 5, São Martinho, 9000-053 Funchal, Portugal ======================= We rented a car for a week on 27th... See more
Helpful and prompt service. We had mistakenly booked at a branch much further away, but the local office were helpful, and sorted a car for us. Refund of security deposit was done immediately on ret... See more
Company details
Written by the company
7M Rent-a-Car began operations in June 2018 and is currently part of the Autocrescente group – M.I.Nunes, Unip., Lda. Since then, we have been a car and scooter rental company committed to offering mobility solutions focused on customer satisfaction and providing a unique and memorable experience. We offer personalized and attentive service, from reservation to delivery, and we adapt to your needs with professional service that puts the customer first. Our diverse fleet includes economy, family, and premium vehicles, all subject to rigorous maintenance to ensure safety and reliability. We work with recognized brands and regularly renew our fleet to ensure high performance standards.
Contact info
Estrada Monumental, Edf. Rodamar, Nº 241, 9000-241, Funchal, Portugal
- +351 291 640 376
- geral@7mrentacar.com
- 7mrentacar.com
3.8
Great
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 7m Rent a Car
Dear Barbara,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
horrible
horrible! never book a car from here! they gave us a car that had all the tires damaged (we did not check). one of the tires exploded and we had to pay 1000 euros, even if it was not our fault
5 August 2024
Unprompted review
Reply from 7m Rent a Car
Although we've already asked you for more information through Trustpilot regarding your Not Verified review (real customers receive an automatic email through Trustpilot to do a review, yours is an organic review, so it is not authenticated) please use the link sent to you so that we can verify your situation. Anyway, we still have no answer from you regarding your name or booking number nor any other information, we have no record of your rental nor any information about what you state. Till then, we can only consider this as another false review.
Smartcar ride Madeira
Easy booking via www. Friendly staff, and a Voucher for a Boat trip for free. The vehicle was as expected and in good shape. All in all a good experience.
4 May 2024
Reply from 7m Rent a Car
Dear Andreas,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best daily for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Reply from 7m Rent a Car
Dear Lea,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Smooth Online Booking
My online booking request was processed smoothly without any hassles.
19 April 2024
Reply from 7m Rent a Car
Dear Wayne,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best daily for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Bad communication and poore condition of the car park
The communication about how we get from the airport to the spot for the car pic-up was not clear. We were waiting near the exit between vodafone and coffee shopo for someone to contact us. We were not alone, some people waited for 1 hour until they comprehend that we should be seeking 7M van in front of the exit. The second thing was that the rear brakes of the car were destroyed and we had to ask for a car removal after 3 days. The car park is not maintained properly and it could be a safety problem for the tourists in Madeira‘s demanding roads.
30 July 2024
Reply from 7m Rent a Car
Dear Pavel,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent rental with us.
Regarding the communication about the airport pickup, we regret any confusion that may have occurred. We understand how important clear instructions are, especially after a long flight, and we will work on improving the clarity of our communication to ensure all customers know exactly where to find our shuttle service. Your suggestion to provide more precise guidance is appreciated, and we will take it into account.
We are also very sorry to hear about the issues you encountered with the car's brakes. Safety is our top priority, and we take this matter very seriously. Our maintenance team is conducting a thorough inspection of our vehicles to prevent similar issues in the future. Please be assured that we are committed to maintaining our fleet to the highest safety standards, and your experience highlights areas where we need to improve.
Thank you again for your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future. If you have any further concerns or need assistance, please feel free to contact us directly.
Best regards,
7m Rent a Car Team
First rented car had broken breakes
First rented car had broken breakes, but was replaced with another better one.
1 May 2024
Reply from 7m Rent a Car
Dear Katarzyna,
First of all, thank you very much for your 4-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Reply from 7m Rent a Car
Dear Aurelijus,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Great experience
The car given was exactly what was booked. Process to get the car easy and smooth. Car was given very clean. I have selected for their full insurance which is great as I did not have to put down a deposit and I was covered for mostly every sort of damage. I would definitely recommend and use again in the future.
16 April 2024
Reply from 7m Rent a Car
Dear Anthony,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
The rented car was not in good…
The rented car was not in good condition, especially the weaker brakes were a problem on the trips around Madeira. Furthermore, the antenna was missing, so the radio did not work, etc.
10 May 2024
Reply from 7m Rent a Car
Dear Roman,
Thank you for your feedback. We apologize for the issues you experienced with the rented car, particularly the brakes and the missing antenna.
Safety is our top priority, and we are concerned to hear about the condition of the brakes. We will thoroughly inspect and address this issue to ensure it does not happen again. We appreciate you bringing it to our attention.
We understand how this could have impacted your experience regarding the missing antenna. We will make sure our vehicles are checked more thoroughly before each rental to avoid such inconveniences in the future.
Your feedback is valuable to us, and we are committed to improving our service. If you have any further concerns or would like to discuss your experience in more detail, please contact us directly. We hope to have the opportunity to serve you better on your next visit.
Best regards,
The 7M Rent a Car Team
Reply from 7m Rent a Car
Dear Konrad,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
7M..... Please Please Please avoid this Company!!!!
We are currently on our holiday in Madeira. The Country and it's people are lovely and would highly recommend visiting here. HOWEVER, I would highly recommend that you find any other car rental companies other than 7M!! This morning we were up early to head out on a hike and found that we had a flat back tire. Yes this can happen at any time and should not be a problem. I went to change the tire and put on the spare and was prepared to get the tire fixed myself after our hike. This, however was not possible as there was no wheel brace in the car to undo the wheel nuts. It specifically says in their contract that all normal tools will be supplied. This is a normal tool to change a tire. We rang 24 hrs assistance as it was before 9am and he said not to ring him but to ring customer care which didn't open until 9am. We rang several times after 9am and could not get an answer. When we eventually got through we explained that we just had a flat tire but they had not supplied a wheel brace. From 9am we had sent WhatsApp videos and pictures having to explain our situation. They eventually said that someone would be up to us. We presumed that it would be someone with a wheel brace or a new tire and just switch over the flat one. At 11am we got a call to say there would be someone with us in an hour. At 12pm a TOW TRUCK arrived and the driver who was lovely to us, informed us that our car and us would have to be transported to Funchal, 1 hour away from our hotel, to get the car repaired. He understood it was silly but that is what he was told to do. So we loaded up the car and ourselves to the 7M garage in Funchal. Arriving at 1pm we were told that they were on lunch until 2pm so we went and had lunch. We arrived back at 2pm and the mechanic, who was also lovely, said that the "puncture repair" was done and that we owed 7M €240 for the tow and the tire repair. We argued for over an hour with several offices on the phone that we did not need a tow and that they had not supplied the wheel brace with their car. We eventually had to pay €130 for a puncture repair. We also asked when leaving could we get a wheel brace and they said no!. We drove the hour back to the hotel as the whole day was wasted to fine that the tire was going down again and the repair had not worked!!!!!! We immediately rang customer service again and they wanted us to drive back down to Funchal tomorrow morning again to get it repaired. We said how can we do that on a flat tire and we paid €130 and wasted a day of our holiday on a simple repair which was not done properly and still didn't get a wheel brace. We have asked for a refund for the tire that was not properly repaired and we asked for someone to come and change our wheel tomorrow morning or a replacement car as we are not wasting 2 days of our holidays over this. So watch this space for an update!!!
To finish, I would SERIOUSLY RECOMMEND ANY OTHER COMPANIES OTHER THAN 7M.
20 July 2024
Unprompted review
Reply from 7m Rent a Car
Although we've already asked you for more information through Trustpilot regarding your Not Verified review (real customers receive an automatic email through Trustpilot to do a review, yours is an organic review, so, not authenticated) please use the link sent to you so that we can verify your situation. Anyway, we still have no answer from you regarding your name or booking number nor any other information, we have no record of your rental nor any information about what you state. Till then, we can only consider this as another false review.
Good service
Good service. Nice car and bonus of one ticket to go on a whale and dolphin boat tour. Our boat trip was essentially half price. Thanks so much x
19 April 2024
Reply from 7m Rent a Car
Dear Julie,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Well I got first car in a bad…
Well I got first car in a bad condition,I went next day to change the car and I got replacement.
18 April 2024
Reply from 7m Rent a Car
Dear Elzbieta,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Worst customer service, fake repair bills, stay away.
The Smart Car we rented was had an issue (driver side wing mirror cover was missing, though no other damage was apparent) while we were parked in an underground lot on Madeira. When I returned the car, the agent said I owed 585.00 Euro for the repair. I would be able to claim it on my credit car insurance when 7M sent the repair invoice. They didn't I texted 7M customer service and they said it would be a could be a couple of days. They didn't I supply the documents, so I emailed 7M customer service, no response. Contacted them a third time, still no response. The rental was April and 7M still hasn't sent the paper work by July. From what I can tell I paid for repairs that were not done. Visa said that can't reimburse without the repair work invoice and the finalized rental agreement. Both which 7M will not provide. Save your money and have a good holiday and rent a car AT the airport not from 7M. Would not recommend them to anyone.
16 April 2024
Reply from 7m Rent a Car
Dear Bradley Holland,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced regarding the repair invoice and our customer service.
The amount of €585.00 was indeed intended to cover the repair, and we understand the importance of providing the necessary documentation for your credit card insurance claim.
We regret that our customer service did not respond promptly to your requests and that you have not yet received the repair invoice and the finalized rental agreement. This is not reflective of our service standards, and we will thoroughly investigate why these documents were not sent in a timely manner.
Our team is committed to resolving this matter as quickly as possible. We will ensure that the required documentation is sent to you immediately. Additionally, we will review our internal processes to prevent such delays in the future.
We value your feedback, as it helps us improve our services.
Once again, we apologize for the inconvenience and hope to have the opportunity to make things right.
Kind regards,
7m Rent a Car
They send us an employee for help that…
They send us an employee for help that couldn’t communicate in any language then Portuguese
3 April 2024
Reply from 7m Rent a Car
1-star because our technician only speaks Portuguese when we are in Portugal?! We are sorry, but your review reveals more about you than our company. We wish you all the best :)
7M Marina
pick up and handover of the car very fast and without any problem, great prices in low season, availability
22 March 2024
Reply from 7m Rent a Car
Dear Jan,
First of all, thank you very much for your 5-star review. It means a lot to our team as we strive to do our best every day for our clients.
We also appreciate you using the link sent directly by Trustpilot to review us. This way, your review is authenticated as a true client's feedback on our company.
Nice service at the point
Nice service at the point. A small minus for a car with half a tank of fuel and a burnt headlight bulb. When returning it, it's hard to find the same tank level.
Apart from that, the car was roadworthy.
14 April 2024
Reply from 7m Rent a Car
Thank you a lot for your review, we will take your opinion into account to improve our service :)
Booked a Fiat 124 Spider, received a lesser replacement and not offered discount
Booked for pick-up at 1pm but they were closed from 1-2pm! Booked and prepaid for a Fiat 124 Spider, was told clutch was broken when we went to pick it up. After much discussion and calls by staff to the owner/manager, were given a Fiat 500 'Sport' but not offered any discount despite this being a much cheaper car per day normally. Were only offer a 10% discount on insurance from the owner. Would have asked for a full refund and gotten a car elsewhere if it wasn't for the fact it was already 3:30 in the afternoon by the time this got sorted and we wanted to get to our next hotel (60 minutes away). The staff member was friendly and helpful but unable to take any decisions without calling his boss, he was also on his own meaning long waits in line for us and the people behind us.
1 July 2024
Reply from 7m Rent a Car
Dear Warren,
Thank you for your feedback. We apologize for the inconvenience you experienced during your rental with us.
Regarding the issue with our opening hours, we are very sorry for the confusion and any inconvenience caused by our lunch break from 1-2pm. We will review our web places to ensure this information is clear to our customers in the future.
We understand your frustration about not being able to rent the Fiat 124 Spider as originally booked. Unfortunately, the clutch issue was unforeseen and beyond our control. We appreciate your understanding as we worked to resolve the situation.
While we recognize that the Fiat 500 Abarth is a different model, we want to assure you that it is not a lesser car. The Fiat 500 Abarth is a sportier model, designed to provide an exhilarating driving experience, and it falls within the same price category as the Fiat 124 Spider. We chose this model specifically to ensure you would not receive a vehicle of lesser value.
We regret that you were not satisfied with the 10% discount on insurance offered as compensation. We strive to provide the best possible customer service and will take your feedback into consideration to improve our future responses to such situations.
We also apologize for the delays and the need for our staff to consult with the manager. We are continuously working on improving our internal processes to enhance customer experience.
Thank you for acknowledging our staff member's efforts to assist you. We hope you will give us another chance in the future to provide you with a seamless rental experience.
Kind regards,
Customer Service Team
7m Rent a Car
Great customer service; solid car
Great customer service. The car had its blemishes but it worked great.
15 April 2024
Reply from 7m Rent a Car
Thank you a lot for your review :) it means a lot to our team :)
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