8Js Reviews 17

1. ORDER 8JS-15264 – NON-DELIVERY AFTER 14+ BUSINESS DAYS / RETURN TO SENDER

Order 8JS-15264, placed on June 6th, has not been delivered. As of today, more than 14 business days have elapsed.

UPS tracking number 1ZH017160410068497 currently shows status: "Returning to Sender." The reason documented by UPS is unambiguous: the declared shipment value was absent from the commercial invoice — a mandatory field under customs clearance requirements.
This is an export documentation failure that originates exclusively within your warehouse operations.

2. ORDERS 8JS-15280 & 8JS-15288 – MATERIALLY INACCURATE CONSOLIDATION CLAIM

Your communication email of June 16th explicitly stated that orders 8JS-15280 and 8JS-15288 had been consolidated into a single parcel. That statement is demonstrably false.

Order 8JS-15288 was delivered to me just yesterday as a standalone shipment. Order 8JS-15280 remains undelivered, with no tracking reference or status update provided to date.
The claimed consolidation either did not occur, or was executed in a manner that resulted in the partial delivery of a supposedly unified consignment — neither of which reflects acceptable fulfilment practice.

3. ORDER 8JS-15288 – CUSTOMS DUTIES ASSESSED ON INCORRECT TRANSACTION VALUE

The commercial invoice submitted to UPS for order 8JS-15288 (tracking: 1ZH017160411473332) declared a shipment value of 111.83 EUR, corresponding to the pre-discount retail price of the item.
The actual amount paid for this order was 287.28 NIS, reflecting the promotional reduction applied via code 8JS24.

Under applicable customs valuation standards, import duties must be assessed on the actual transaction value — that is, the price genuinely paid by the buyer — not the list price prior to any commercial adjustments.
The submission of an inflated declared value has resulted in customs duties being levied on a sum materially higher than the true purchase price.

Ordered from 8js. Was very excited to receive the order only to get a call from UPS that I have to pay £130 customs charges. Was not aware of this charge. Tried contacting 8js this morning as I wish for this to be returned but still waiting. Terrible service

Product of very good quality and correct size in adequation with the guide.
Fast delivery in 3 days, perfect, nothing to say.
Cool looks

Hi Sacha Prost, cofounder of 8JS, is it possible to hire people in your customer service? Apparently no one is working there right now, and for the past 3 weeks, to not answer my many emails… If you could also deliver the stuff I ordered, would be great.

Many unanswered emails: if you have any issue on your order, and trust me they will be (return of one order supposedly not received by their logistic center, delivery of one other not correctly done), don't count on them to help you! Service clearly not at the level of price they made you pay for the products! I won't ever order on this website because of this.

As a registered customer at 8-Js, I have tried purchasing from them twice now, without success. Both times, the items showed as in stock, payment was taken, order confirmation received, then about a week later, informed items out of stock. When the refund finally arrived, due to currency fluctuations I am out of pocket, as the refund is less than the initial charge. I won’t be buying from them a third time.
As other reviewers have said, products look good, if a little expensive, sales experience is very poor.

Poor service orientation. Online chat attempts remain ignored. Poor online product variety. Everything seems to be sold out. No updates. Quality of products is good, however, pricey.

I'm in two minds about 8Js, I love the products but their service is poor, most of my emails go unanswered and when they do answer the response is brief and unhelpful.