We've been using 800.com for our RoofMaxx business, and it's been a game changer. The platform is easy to use, the call forwarding works flawlessly, and the voicemail transcription helps us stay on to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Best customer service EVER! using few years, moved all my clients to the platform, never had any issues! and THEY REACHED OUT to help with certain things! Love the service and US based customer s... See more
Company replied
TheSailingChannel.TV has been using 800.com for nearly 10 years. We started with a toll free number to make client communications easier. Then we had a nationally successful TV documentary that needed... See more
Company replied
We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful.... See more
Company replied
Company details
About 800.com
Written by the company
At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.
But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Contact info
5 Penn Plaza, 23rd Floor , 10001, NY, United States
- 800-800-4321
- support@800.com
- 800.com
4.5
Excellent
988 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 trillion stars for 800.com!!!!!
5 October 2025
Unprompted review
Reply from 800.com
Thank you Nate! We appreciate you and thank you for being a long time customer with us.
800.com is very easy to set up and…
800.com is very easy to set up and works almost instantly. I have had a few phone calls, they were very clear and told me it was a 1800 call coming in and could see the actual number calling. It is a great service and I highly recommend it!
9 September 2025
Unprompted review
Reply from 800.com
Thank you so much for the kind words and recommendation Laura!
We love hearing that setting up your 800 number was quick and seamless, and your call quality has been clear and reliable. It's great to know the caller ID is helping you stay on top of your business communications.
Thank you for choosing 800.com!
Great Product and Service!
29 September 2025
Unprompted review
Reply from 800.com
Thanks Chris! We appreciate your review!
The platform is extremely user-friendly
he platform is extremely user-friendly, making it simple to set up and manage toll-free numbers without any hassle. Their call tracking and analytics are a huge plus—I can easily monitor call activity and gain insights into customer engagement, which helps improve my business performance.
Customer support is also outstanding. Whenever I had a question, their team responded quickly and went above and beyond to make sure I had everything I needed. Pricing is straightforward and competitive, especially considering the quality of service and features included.
16 September 2025
Unprompted review
Reply from 800.com
Thank you for your kind words Nina! We are so happy to hear how user friendly and hassle free your experience with our product has been! We also love hearing how wonderful our support has been throughout the process, as we pride ourselves on providing amazing customer support. Thank you for your positive feed back on our pricing and we are thrilled to know that 800.com has helped improve your business performance. That is our ultimate goal and we look forward to helping support your business for years to come! Thank you again for sharing your experience :)
Easy to set-up
The process of setting up was easy. The service is very good. If you want a stress-free and smooth process - this is your perfect choice.
21 September 2025
Reply from 800.com
Thank you for sharing your positive experience with us Jacqueline! We are so happy to hear how stress free and smooth the process has been :)
dont regret we switched over.
We currently use it and had great experiences, only had a hic cup with the sms verification which seems very glitchy as i've already been approved and the old rejected one is still causing us messaging issues but help that would get fixed.
24 September 2025
Unprompted review
Reply from 800.com
Thank you so much for your feedback David. We’re glad to hear that your overall experience with 800.com has been positive and that the switch has been worthwhile!
We’re sorry to hear about the hiccup with SMS verification. It sounds like your account has already been approved, so the lingering issue with the previously rejected status shouldn’t still be affecting your messaging. We’d love the opportunity to look into this further and make sure everything is functioning properly. Please reach out to us at Support@800.com so we can help.
Thank you again for the kind words and for sticking with us. We truly appreciate your business!
Onboarding is super easy and they are…
Onboarding is super easy and they are very helpful
11 June 2025
Unprompted review
Reply from 800.com
Thank you so much for the kind words Hylan! We’re so happy to hear that your onboarding experience was smooth and that our team was able to help along the way.
We’re always here to make things as simple and supportive as possible. Thanks for choosing 800.com!
Super easy to set up!
From start to finish-the process of setting up my agency’s toll free number was easy and fun. The service walks you through picking out your number, and they had exactly what we wanted-so that was very exciting! Signing up was super easy, and the prices are really amazing!
13 May 2025
Unprompted review
Reply from 800.com
Thank you so much for your wonderful feedback Jessica!
We’re excited to hear that setting up your agency’s toll-free number was such a smooth and exciting experience. It’s great to know you found exactly the number you wanted and that our step-by-step process made everything easy and even fun!
We also appreciate the shoutout on pricing. We always aim to keep things simple, accessible, and valuable for businesses of all sizes.
Thanks again for choosing 800.com!
Came up with the number for me that…
Came up with the number for me that honors my late daughter. Absolutely perfect
11 September 2025
Reply from 800.com
Thank you so much for sharing this with us Dikla. We're truly honored to have played a small part in helping you choose a number that carries such special meaning and honors your daughter’s memory.
Knowing that we could provide something so personal and meaningful is incredibly humbling for our team. We’re grateful for your trust and deeply touched by your words.
I love their phone app. Great business tool.
I love their phone app. Very easy to use and sycs very well with my mobile business.
5 January 2025
Unprompted review
Reply from 800.com
Thank you so much for the kind words! We’re so happy to hear that you’re loving the 800.com app and that it’s syncing well with your mobile business workflow.
We built the app to keep things simple and efficient on the go, so it’s great to know it’s hitting the mark for you. We appreciate your support and look forward to continuing to help your business stay connected!
800.com has been great for my company
800.com has been great for my company, I have a personalized number that fits my business well
8 April 2025
Unprompted review
Reply from 800.com
Thank you for sharing this Phil! We are so happy you were able to find your perfect number :)
I am able to organize my calls the way…
I am able to organize my calls the way I want to receive them. I can filter out calls from companies soliciting me that I do not have interest in.
4 August 2025
Unprompted review
Reply from 800.com
Thank you for your positive feedback Dayleon! We love when our customers can find ways to use our product, for exactly what they need. Thanks for choosing us :)
Simple to use and reliable service
I’ve been using 800.com for my business, and the setup was fast and straightforward. The platform is clean, easy to navigate, and the features like voicemail and call forwarding work smoothly. Customer support has been responsive whenever I had questions. Overall, it’s given my business a more professional image, and I’m very satisfied with the service.
10 September 2025
Unprompted review
Reply from 800.com
Thank you so much for the wonderful feedback Taras!
We’re so happy to hear that setting up your account was quick and easy, and that our platform has delivered reliability and simplicity for your business. We love hearing how features like call forwarding and voicemail are working smoothly, and that our support team has been responsive whenever questions come up.
We’re proud to help your business present a more professional image, and we truly appreciate you choosing 800.com!
Extremely easy to set up and works great.
Extremely easy to set up and Customer Service is always wonderful. They get back to me in less than 24 hours. The price is very reasonable and I love the enhanced caller ID so I don’t have to ask my clients for more information about them. I’ve been using this service for a little over a year now and I couldn’t be any more pleased . It Keeps my business, looking very professional, and I would recommend this to any of my friends and clients..
30 August 2025
Unprompted review
Reply from 800.com
Thank you so much for your wonderful review and we are so happy to hear how well the service and new features are working for your business! We love that you are getting so much use out of the Enhanced caller ID and welcome any feedback on additional features you would find useful. Reach out to me anytime at Christina@800.com :)
Trying to set up the sms verification…
Trying to set up the sms verification is time consuming and confusing. It should be a simple proof of business and proof of letting clients know about the marketing and how to cancel.
5 September 2025
Reply from 800.com
Hi Alana! We couldn't agree more and unfortunately we have no control over these new federal regulation requirements and try the best we can to hep our customers navigate them.
Unnecessarily hard to get around
4 September 2025
Reply from 800.com
Hi there, we are so sorry you found it difficult to navigate our product. We are always working to ensure our product and service is as simple as possible and we would love to understand more of what made it hard to get around. Please reach out to me directly at Christina@800.com.
ZERO customer support - SHAME ON YOU!
I’ve experienced zero customer support. The team clearly monitors reviews, since they respond to negative feedback, yet they remain unresponsive through their actual support line. Every time I call, I’m sent straight to voicemail, and despite leaving three messages, I’ve never received a call back.
All I’m trying to do is fix my voicemail. Instead of playing my greeting, callers are told my mailbox is full and cannot leave a message. When I attempt to delete voicemails, the only option is to archive them, which doesn’t free up space. This issue has left me completely stuck.
As a business owner, this is costing me thousands of dollars in lost opportunities. Reliable support should be a priority, and unfortunately, I have yet to see that reflected here.
4 September 2025
Unprompted review
Reply from 800.com
We’re really sorry to hear about the frustration this issue has caused. Especially when it’s affecting your business. We completely understand how important it is to have everything working smoothly, and we appreciate you taking the time to share your experience.
After checking in with our support team, it looks like we were able to connect with you or someone from your team about 15 minutes after your original email request. During that conversation, we clarified that the “mailbox full” message is actually coming from your forwarding number, not from 800.com. Our system doesn’t generate or control voicemail limits, those are managed by the phone number your toll-free line is forwarding to.
Unfortunately, we don't have access to that voicemail box, so the best course of action would be to contact your phone carrier directly or clear voicemails from that forwarding line to resolve the issue.
If there's anything we can do on our end or if you run into any more questions, we're always here and happy to help. We truly value your business and hope this gets resolved quickly for you.
Excellent service and very easy set up
Excellent service and very easy set up. Pricing is great as well!
2 September 2025
Unprompted review
Reply from 800.com
Thank you Anthony!
It was a wonderful and successful experience.
What made my experience great was the professionalism and responsiveness of the team. Communication was always clear and timely, which made the process smooth and stress-free. The company is doing well in building trust with customers and delivering on its promises. If there’s one area for improvement, it could be providing even more personalized support options to meet different client needs.
1 July 2025
Unprompted review
Reply from 800.com
Thank you so much for you kind and thoughtful review Moutaz! We are so happy to hear how smooth and professional our service has been. Thank you for choosing us!
The ease of establishing my account.
18 July 2025
Reply from 800.com
Thanks Pamela! We are happy to hear how easy it was to establish your account.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.