Their bad software locked my account without warning because I logged in from a rooted Android device. I contacted their support multiple times, but they couldn't unlock my account each time. Then the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request... See more
Company replied
Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Ev... See more
Company replied
Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or... See more
Company replied
1.2
Bad
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't say how many times I've won a…
I can't say how many times I've won a hand but I lost. Also, you can't contact customer support, impossible. Biggest con ever. And if you notice on here, they have a generic response for any complaint. I thought 888 was legit because you see it everywhere, pros promoting it on their attire. Don't go anywhere near these total con artists. I'm also sure there's a whole lot of bots you're playing alongside. Con con con con con artists
16 August 2024
Unprompted review
Reply from 888poker
Hello Guy,
Your feedback is crucial, and we're committed to delivering a just and pleasurable gaming environment for all our users.
Rest assured, our poker games are built on fairness and randomness, backed by verified algorithms to maintain game integrity. We recognize that a string of losses can be disheartening, but please remember that the nature of gaming includes both wins and losses, all governed by chance.
Should you have any particular issues or suspect a problem with your account, our support team is ready to help. You can reach them via: Cashier -> Help?. Your satisfaction is our priority, and we're dedicated to resolving any concerns you encounter.
Your participation in our community is highly valued, and your suggestions help us enhance our service continually.
Warm regards,
The 888 Poker Team
The slots are a total rip off takes…
The slots are a total rip off takes 90% 0f your money 5% return my opinion play the poker at least you have some control
14 August 2024
Unprompted review
Reply from 888poker
Hello Mark,
Your feedback is crucial, and we're committed to delivering a just and pleasurable gaming environment for all our users.
Rest assured, our poker games are built on fairness and randomness, backed by verified algorithms to maintain game integrity. We recognize that a string of losses can be disheartening, but please remember that the nature of gaming includes both wins and losses, all governed by chance.
Should you have any particular issues or suspect a problem with your account, our support team is ready to help. You can reach them via: Cashier -> Help?. Your satisfaction is our priority, and we're dedicated to resolving any concerns you encounter.
Your participation in our community is highly valued, and your suggestions help us enhance our service continually.
Warm regards,
The 888 Poker Team
Avoid!!!
Been trying to chase an issue for 5 months, shocking customer service, lies about following up, have scammed me out of money, avoid!!!
Note reply from them below is generic and if you contact your problem will not be solved. This is a scam site, once again please avoid!!
11 August 2024
Unprompted review
Reply from 888poker
Hi Steve,
Thank you for sharing your concerns with us.
We value all feedback, and I’m sorry to hear that you’re dissatisfied with our site. Our aim is to ensure a fair and enjoyable experience for all our members, and we're dedicated to addressing any issues you’ve encountered.
If you have specific concerns or details you'd like to discuss, please reach out to us. Your feedback is crucial for us to improve and uphold our service standards.
You can contact us by navigating to: Cashier -> Help?
We appreciate your understanding.
Best regards,
888poker
BEWARE SCAM !!!!!!
THIS IS A WELL ORGANISE SCAM.... BEWARE, THE WILL STEAL YOUR MONEY, DO NOT SEND ANY MONEY, READ THE REVIEWS FIRST.
1 June 2024
Unprompted review
Reply from 888poker
Hi Leopold,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
$24 disappeared from my account and now…
$24 disappeared from my account and now they are not responding to my email.
1 August 2024
Unprompted review
Reply from 888poker
Hi Parmala,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
somehow $30+ dollars disappeared from…
somehow $30+ dollars disappeared from my account. This in addition to the incredible amount of one out river wins a person should be able to leave less than one star. I'll play the rest of my cash off, but will never invest another penny at 888 POKER.. Site was at one time so so much better, SAD the way it turning out.
3 August 2024
Unprompted review
Reply from 888poker
Hi John,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Will take your money and not let you use it!
I signed up to 888 poker 2 weeks ago and made a initial deposit. This deposit has left my bank but been "in process" with 888 for 2 weeks now. I have spoke to numerous "agents" through there online messaging service to no avail. I have been told on one occasion the payment will process with 24 hours and by 2 others that the payment team will be in touch. I did receive a email from one of these and supplied all they asked for. A week after that email and no reply or resolution. Awful service, a complaint to the fca will be following this review.
19 July 2024
Unprompted review
Reply from 888poker
Hi Glenn,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Scam
Tha same as evertyone else, asks for documents and account still blocked with my money locked in there, no way of contacting anyone as I cannot access my account or cashier, how can I go to cashier and then help if i cannot get onto site?!?!
26 July 2024
Unprompted review
Reply from 888poker
Hi Dave,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
888 doesn't have a self exclusion tool
I have a severe gambling problem on there terms it says i need to email them to self exclude ... my addiction took over third day and i lost all my money after emailing them... today being 4th day they close my account (Thats only because i complained on other social platforms because they responded to this ticket first vs others i sent 5 days ago)
Incident: 240717-001634
I lost $900 cad because of this.... I find this irresponsible on the casino especially a casino as big as 888.
(Note i know it's my fault for depositing but casino's have a responsibility to govern it properly and prevent people who are at risk from gambling and 888 failed). I will escalate this to higher regulatory to refund my last deposit which i lost to the casino (blackjack, and sports betting).
20 July 2024
Unprompted review
Reply from 888poker
Hi Dave,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Rigged poker hands
Rigged poker hands, don’t waste your money in this app, they let you win a bit and than you will lose everything eventually
19 July 2024
Unprompted review
Reply from 888poker
Dear MrBratislavUrsu,
Thank you for reaching out and sharing your concerns. We take feedback about our app very seriously and want to ensure that all our players have a fair and enjoyable experience.
Our poker games are designed to be fair and random, and we use certified algorithms to ensure the integrity of the game. However, we understand that losing streaks can be frustrating. Please know that winning and losing are natural parts of the game, and all outcomes are determined by chance.
If you have any specific concerns or believe there may be an issue with your account, we encourage you to reach out to our support team directly by following this path: Cashier -> Help?. We are here to assist you and address any issues you may have.
Thank you for being a valued player. We appreciate your feedback and are always striving to improve our services.
888 Poker
Absolute scam of a site
Absolute scam of a site. Same hands in texas hold em multiple times during a tournament. The most unlikely of turns and rivers to screw a person.
Also I deposited years previously and my account went dormant. Now they don't respond to give me my funds back.
9 July 2024
Unprompted review
Reply from 888poker
Hi Sheldon,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Garbage fixed site can't trust poker…
Garbage fixed site can't trust poker software can't trust game without seeing cards don't waste your time or money you will regret playing 888 poker
7 July 2024
Unprompted review
Reply from 888poker
Hi Philip,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Awful
It was a big mistake to make deposit before reading the reviews... So, same as in other cases, they do not accept any docs. They say my driver's license is expired, while it has no expiry date at all... They declined my bank statement because I've covered some info. So I uploaded it uncovered, and you know what? It was declined. My national passport was declined too. For now I see one of the options is to file complaints to their license provider. So they'll get some fines and more expensive license, or even suspension. Other steps may include complaints to national regulators
7 July 2024
Unprompted review
Reply from 888poker
Hi Andrii,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
They paid out a $3500 back in the day…
They paid out a $3500 back in the day on the USA site. I guess regulation had to do with it. But I did the wild thing with them because the winnings was off a double matched bonus of a deposit of only $500.
3 July 2024
Unprompted review
Reply from 888poker
Hi there,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Scam rigged company targeting accounts…
Scam rigged company targeting accounts making you lose every hand. Twitch giveaways same house accounts win all the tickets. Operations Team emails you about not winning promotions. Twitch Mod bans you from channel when you bring it up that they don't respond to email... very very crooked look at reddit there is evidence everywhere.
2 July 2024
Unprompted review
Reply from 888poker
Hi Eric,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
Worse customer experience on the planet
I have contacted you 7 times through your email address in the last 4 weeks to find out what is happening with my account and I have not received one response from you and I bet you when they reply to this review they will mention about contacting them through the live chat which is not possible for me to do because I'm trying to get my account activated and all they keep saying when they used to respond to my email was the same thing over and over again it's a joke
22 June 2024
Unprompted review
Reply from 888poker
Hi Adz,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
This is a scamming company owned by…
This is a scamming company owned by scammers. If you want to make a deposit, no doc is required. But if you try to withdraw, they will ask for several documents and none will be accepted. Plus, your account will be blocked. Welcome to 888 Poker!
18 June 2024
Unprompted review
Reply from 888poker
Hi Rodrigo,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
no withdrawall my money customer…
no withdrawall my money customer service no answer nothing . complain about this company .
9 June 2024
Unprompted review
Reply from 888poker
Hi Bri,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
They blocked my account told me to get…
They blocked my account told me to get proof of ID ,utility bill and bank statement within the last three months done this on numerous occasions and still not resolved 🤷♂️ I ended up on there live chat as I can’t seem to find an irrelevant phone for this site and that appears to be a waste of time said they would sort it quickly but still nothing😡 Can’t even withdraw my money? Had I not had much in the account it wouldn’t be so bad but when you have over $400 it really not on..!!
8 June 2024
Unprompted review
Reply from 888poker
Dear James,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
It's basically a scam
It's basically a scam. I don't believe that online poker is rigged, it's just that their website and apps never work properly, their customer service is even worse than of PokerStars' (thats quite an achievement), players of 2 particular nation have "interesting" luck both at low and middle stakes...this site should be avoided.
9 June 2024
Unprompted review
Reply from 888poker
Hi There,
Thank you for bringing your concerns to our attention.
We take all feedback seriously, and I'm sorry to hear that you feel this way about our site. Our goal is to provide a fair and enjoyable experience for all our members, and we're committed to addressing any issues you may have encountered.
If you have specific concerns or experiences you'd like to share, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures we maintain the highest standards of service.
You may contact us by following this path: Cashier -> Help?
Thank you for your understanding.
888poker
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.