The delivery of the pull-up bar was prompt. Lacking was information beforehand on the necessity to have a strong wall at least 8cm thick to screw into and, for the uninitiated, how to install the atta... See more
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Our 6 year old grandson was delighted with his football net. He thought it was his favourite present. We added a football from elsewhere. Quick delivery, easy to set up, lightweight to move aroun... See more
Company replied
I messed up my order, I contacted them and they were super helpful got it all sorted straight away and I'm really pleased with what arrived I'll definitely order more in the future.
Thank you very much my exercise bicycle arrived in prefect shape. However I was at home when the delivery arrived but I didn't hear them knocking on the door.If they ring in advance it would be easy... See more
Company replied
Company details
Written by the company
Welcome to 925Health, where we bring you world-class fitness solutions with unparalleled quality and convenience. Our carefully curated selection of premium gym and fitness equipment features products from the UK’s leading brands, all backed by an industry-leading warranty to ensure exceptional performance and durability. With our commitment to fast and reliable service, we offer same-day dispatch on a wide range of items and next-day delivery, so you can upgrade your fitness space without delay. For those looking to create bespoke fitness environments, we provide free quotes for home and commercial gym installations, no matter the size or scale. Whether you're building a personal gym or outfitting a full-scale fitness facility, our team is here to help you bring your vision to life.
Contact info
925Health LTD, 61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 02039108345
- customersupport@925health.com
- 925health.com
4.3
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Happy with first order
Very happy with my first order! It arrived on time and the quality of the products feel great. I shall be ordering from here again!
6 March 2024
Unprompted review
Order arrived next day and in great…
Order arrived next day and in great condition! Thanks 925Health - will be back for more :)
6 March 2024
Unprompted review
Order never arrived contacted company…
Order never arrived contacted company but no reply so no refund and no goods not good
8 January 2024
Reply from 925health
Dear Grenville,
We are very sorry to hear about this - it is not the level of experience which we ever wish upon our customers, please accept our apologies. We have checked and can see this was resolved through a full refund. We have escalated with the courier as they reported the item was lost in transit, therefore it was not delivered on time.
We apologise on their behalf for this.
Kind regards,
925Health Team
Yoga Mat
Yoga Mat
Delivery was slow and had to chase 925health. From placing order it took 10 days for delivery. Was free delivery. Delivery man very polite and friendly. Yoga Mat is very hard for side workouts but good for back workouts. Would have preferred the mat to have had some give but otherwise acceptable
23 October 2023
Reply from 925health
Thank you for the great review :)
Excellent service and excellent product…
Excellent service and excellent product thanks
27 October 2023
Reply from 925health
Thank you Jonathan! Glad to hear it :)
Excellent company!
Ordered a set of 20kg dumbbells, excellent service from start to finish. No problems at all - highly recommend getting your equipment from 925!
8 June 2023
Unprompted review
Reply from 925health
Thanks for the lovely review Karan, we love to see positive responses from our customers. We can't wait to see you again!
Amazing service, best products in the field!
Didn’t expect the order to arrive couple of days in advance. Had a couple of queries regarding the set up and the customer service was great. Equipment I checked with one of my mates who also supplies similar stuff and he said it’s in great quality, definitely one of the high end companies in the field! Will be placing more order very soon :)
26 May 2023
Unprompted review
Reply from 925health
Thanks for the lovely review Jag. We love to see positive responses from our customers. We can't wait to see you again!
Very pleased with my order
Very pleased with my order! Had a couple of initial questions which the livechat team were brilliant at responding too! Ordered a set of battle ropes and dumbbells which arrived very quickly! Thanks 925Health! Will be back for more.
6 June 2023
Unprompted review
Reply from 925health
Thanks for the lovely review Sam, we love to see positive responses from our customers. We can't wait to see you again!
Never delivered on time
I've placed 3 orders the first arrived a week late the second was cancelled on the day of delivery due to being out of stock yet still showing 8 in stock and the last turned up late again.
4 May 2023
Reply from 925health
Hi Pluggo,
We apologize that you had a negative experience with us. We strive to provide excellent customer service for all our customers. We would like to offer you some free coupons to use in store. Please check your email for the coupons.
Kind regards,
925Health
I have ordered a battle rope from your…
I have ordered a battle rope from your company and had my confirmation of order processed and order on way but still no rope??
I have tried replying to your emails and messaging you through messenger but no response! This is not a good reflection of your company can someone please respond and help with this issue?
17 April 2023
Unprompted review
Reply from 925health
Hi Richard,
We apologize that you had a negative experience with us. We strive to provide excellent customer service for all our customers. We would like to offer you some free coupons to use in store. Please check your email for the coupons.
Kind regards,
925Health
Fast and efficient got it on time and a…
Fast and efficient got it on time and a great product for the price so cheers me dears
1 February 2023
Reply from 925health
Thanks for the lovely review The bean, we love to see positive responses from our customers. We can't wait to see you again!
Really responsive company and very…
Really responsive company and very helpful. Unfortunately my rower arrived badly damaged but 925 were very quick to respond to emails even on news Year’s day and organise a refund for the product as there was no more in stock to replace it.
3 January 2023
Reply from 925health
Thanks for the lovely review Sam, we love to see positive responses from our customers. We can't wait to see you again!
Took longer than 3 days to deliver & no…
Took longer than 3 days to deliver & no instructions for use ,,, but the product is very good
29 November 2022
Reply from 925health
Hello Brian,
Thank you for your feedback. We do appreciate it and it helps us to improve our services and make them more appealing to our customers.
We apologies for the delay with your order, however this is due to the courier strikes which are ongoing and causing delays to our usual delivery times. We are really glad to hear you are enjoying your product!
Kind regards,
925Health Customer Support
Happy returning customer
I'm a returning customer to 925 Health and have always had a great experience buying from this company. I bought a metal water bottle this time round and have been impressed with the quality and durability of the design as well as it looking fantastic. It also comes with a clip which makes it really convenient to take to the gym or travelling. Can't wait for my next purchase!
9 November 2022
Unprompted review
Reply from 925health
Thanks for the lovely review Toby, We love to see positive responses from our customers. We can't wait to see you again!
Haven't opened parcel yet its a xmas…
Haven't opened parcel yet its a xmas gift but very pleased with everything very fast delivery
23 November 2022
Reply from 925health
Thanks for the lovely review Sharon. We love to see the positive responses from our customers. We can't wait to see you again!
Ordered the Bezior xf200 ebike
Ordered the Bezior xf200 ebike and it’s amazing! Super fast delivery and really easy to assemble. Pretty much using it everyday! Very happy with this experience.
21 November 2022
Unprompted review
Reply from 925health
Thanks for the lovely review Sameuleto. We love to see the positive responses from our customers. We can't wait to see you again!
My items never came !
My items never came !
Still nothing back from the store !!
Not happy
21 November 2022
Reply from 925health
Hello Jade,
Thank your for your feedback. We do appreciate it and it helps us to improve our services and make them more appealing to our customers.
We apologies for the issues you have been facing, our customer support team will keep you updated with everything and arrange the necessary next steps.
Kind regards,
925Health Customer Support
Really pleased with my purchase
Really pleased with my purchase, fast delivery, efficient company
4 November 2022
Reply from 925health
Thanks for the lovely review K Walk. We love to see the positive responses from our customers. We can't wait to see you again!
Ordered a few items for my dad and he…
Ordered a few items for my dad and he loves them! Delivery was fast and customer service is great. Highly recommend and will be back for more!
30 September 2022
Unprompted review
Reply from 925health
Thanks for the lovely review Josh. We love to see the positive responses from our customers. We can't wait to see you again!
All was good only negative I had was…
All was good only negative I had was not get an email to say it was getting delivered. Helpful wen I contacted the Facebook page.
8 September 2022
Reply from 925health
Thanks for the lovely review Andrew, we love to see positive responses from our customers. We can't wait to see you again!
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