Happy with my purchase and happy with the service they provide. I purchased online and the staff build my bike for me which is a good service and they also told me to bring it back after the first mon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have recently purchased bikes for my wife and I. I used to ride but have been out of the game for a long time and much has changed. The 99bikes crew at Springwood guided me through all the changes... See more
Company replied
We went into the store, which was apparently allowing 2 customers per staff member. One customer inside and 3-4 staff. Waiting outside for close to an hour and were completely blown off with no assist... See more
Company replied
I took my daughter in to pick up her new bike and after leaving the store she wanted to ride it back to the car, but she was unable to as the chain had been tightened right up.It would appear who ever... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Shop 5, 1/15 Lexington Road, 4119, Springwood, QLD, Australia
- (07) 3117 1798
4.7
Excellent
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent prices and was able to repair my…
Decent prices and was able to repair my tire myself.
16 July 2023
Reply from 99 Bikes - Springwood
Thanks for the Review!
Reply from 99 Bikes - Springwood
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Easy click and collect process
Easy click and collect. Great communication from staff about condition of sale and pick-up.
The product was exactly as described.
11 February 2023
Reply from 99 Bikes - Springwood
Thanks so much for the great review!
Outstanding! I cannot speak highly enough of this crew!
Have recently purchased bikes for my wife and I. I used to ride but have been out of the game for a long time and much has changed. The 99bikes crew at Springwood guided me through all the changes since I was into it, advising me without treating me like the noob that I felt like (lol), and sorted us out with professionalism.
Am very happy with the purchases, cost and quality of the gear- and also very happy with the advice and friendliness shown by staff.
Fantastic experience guys and gals- thank you!
17 February 2023
Unprompted review
Reply from 99 Bikes - Springwood
Thank you Andrew! Happy riding!
Friendly and prompt service.
18 January 2023
An easy and seamless process dealing…
An easy and seamless process dealing with the great people at 99 Bikes Springwood.
14 September 2022
Happy with my purchase and happy with…
Happy with my purchase and happy with the service they provide. I purchased online and the staff build my bike for me which is a good service and they also told me to bring it back after the first month for free service just to check over if anything listen up
31 October 2022
Quick and prompt delivery!
20 September 2022
Reply from 99 Bikes - Springwood
Thanks Jon!
Have a great week!
Awesome!
Have shopped here a few times, also a few services on my bikes and staff have always been super friendly and helpful. Bike has always felt brand new after the techs are finished with it, will be coming back for sure.
5 September 2022
Reply from 99 Bikes - Springwood
Hi Rhys.
Thank you for sending us a review,
We are delighted to hear that our Springwood store is making you feel like your jumping on a new bike every time you visit. We hope to see you soon!!
Happy riding!
Wonderful service
Wonderful service, prompt and very friendly. Would definitely recommend 99 bikes Springwood where I picked up the Yakima bike rack.
19 June 2022
Reply from 99 Bikes - Springwood
Thanks a lot for the great review!
Great service
Great service, speedy responses and the helmet was available for collection in a very timely manner. Customer service in the store was fantastic also. The helmet is great quality very happy with it.
Thankyou 99 Bikes I’m one happy
customer.
7 June 2022
Reply from 99 Bikes - Springwood
Thanks so much for the great review! So glad to hear that you are loving the new helmet.
Bought Pedal Jaguar from 99 bikes…
Bought Pedal Jaguar from 99 bikes Springwood a couple of months ago. The bike for the cost is so far excellent value compared to more expensive brands.
28 May 2022
Unprompted review
Reply from 99 Bikes - Springwood
Hi Ken,
Thank you for your review. Glad to hear you are enjoying your bike. Happy riding!
Great customer service 👏
12 March 2022
Very helpful service and the product…
Very helpful service and the product works great like it was recommended
21 December 2021
A decent bunch of people
Have been going here for a few years. They are friendly and helpful.
16 December 2021
Awesome service
Awesome sevice from the Springwood team.
Graham in particular was easy to deal with and kept me updated throughout.
Bike was organised for delivery without any issues and handed over with care.
Definitely recommend this shop, Graham in particular, and will return whenever I need anything.
Many thanks Springwood team! Love my new bike!
9 December 2021
Visited in store and ordered online
We went to the store to look at bikes and didn't quite find what we were after. We did find the right bike online and ordered to be collected at the store. We received a text message the very next morning confirming our order and when to expect it directly from the store manager, as well as updates along the way. It was ready the week of ordering including assembly. We couldn't be more happy with how friendly and helpful the staff were and how simple ordering a locally out of stock bike was. Great for kids and adult bikes alike.
16 November 2021
Happy customer
Apparel arrived on time despite the many delays currently experienced with online shopping elsewhere and they were good quality. Would shop with them again. 😊
12 October 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.