99home.co.uk Reviews 

1,791
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional service, highlighting their friendly, patient, and professional approach. Many people found the overall service to be excellent, efficient, and reliable, making their experience smooth and stress-free. Reviewers consistently noted the quick response times and effective communication, often appreciating support even outside standard working hours. However, some customers also noted slow communication, with questions sometimes going unaddressed or requiring repeated follow-ups. A few other people also felt that the service could be unprofessional, citing a lack of support and occasional incompetence in handling inquiries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Customers generally report positive experiences with response times, highlighting agents who are quick to... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting brilliant and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

I was assigned Sagrika Maurya to assist me with selling my shared ownership house. Every email i sent or query i had was replied to, always polite and helpful. The house description wording was re... See more


Company details

  1. #16 of 31 best companies in Estate Agents
  2. #21 of 50 best companies in Property management company
  3. #24 of 49 best companies in Estate Agent
  4. #11 of 28 best companies in Property Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,791)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed to contact 99 Homes as I had a…

I needed to contact 99 Homes as I had a problem contacting a prospective buyer. Sagrita was extremely helpful and contacted the prospective buyers who were in New Zealand and managed to forward me a contact in the UK who viewed on behalf of his cousin Patricia on Thursday 2nd July 26. He was contacting his cousin to report.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Please see correspondence

I asked repeatedly for issues to be handled and actually received a “ha ha”
In email.

1 June 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Susan Gil

We have been unable to verify this review as being from a genuine customer based on the information provided.

The statements made do not accurately reflect our records or our customer service standards. We take all customer concerns seriously and would never respond to a genuine enquiry with the behaviour described.

If this review has been posted in error, or if the reviewer has been a customer, we invite them to contact us directly with their name, order or account details, and copies of the correspondence they refer to so we can investigate the matter fully. Until such information is provided, we believe this review to be misleading and not representative of our business.

Many thanks
99home team

Rated 3 out of 5 stars

In a very slow market I asked what…

In a very slow market I asked what could be done and their reply was pay more money. It took ages to get the memo of sale, sometimes 2 phone calls a day chasing up the agent and when they said at the end of a week they had connectivity problems, that was the last straw. I asked what the complaints procedure was, and had the memo of sale within 30 minutes.

2 July 2026
Rated 1 out of 5 stars

I have had nothing but a negative…

I have had nothing but a negative experience from this company. I have had no choice but to use them as part of the process of selling via my share to buy with Guinness and they have very poor communication skills, haven't listened to my concerns about my listing not working and don't have a clue about the area I live as the call centre is not even in the same country. I think Guinness are lax in using this rubbish company because they're cheap. I still haven't had a response from them regarding the "error 404" code on my listing which is why I haven't had any enquiries. I'll be leaving as soon as the tie on period ends.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great point person service

I have been with 99home for 3 years now. Generally have been happy. Smita has done a great job. She knows my property quite well.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good and helpful team, the best platform for property ads

I've been using 99Home for all of my property lettings, and I've had a great experience every time.

The whole team is responsive, professional and always willing to help, but I'd especially like to thank Vivek. He genuinely understands what I'm trying to achieve and always goes the extra mile to find practical solutions. Communication is quick, straightforward and stress-free, which is something I really value.

Their platform makes advertising properties simple and efficient, helping me find tenants quickly without the high fees of traditional agents.

Highly recommended for anyone looking to let or sell a property. Thank you, Vivek and the entire 99Home team!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Constant harassment over several days…

Constant harassment over several days even after they have been informed this is the wrong number for the client they actually want to speak too. Still continuously ringing texting me for 0 reason and acknowledging it’s the wrong number yet carrying on. Totally ridiculous company.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Available to reply to any query and always going for the extra mile for customer service satisfaction. I will definitely recommend them and use again.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammer cowboys

Started speaking to Smith regarding a property in Newbury Park. Communication was very slow, all my questions weren’t addressed. I still put an offer in, the offer was then negotiated as slow as possible and finally when accepted I was asked to email the offer. I’ve waited all weekend and now they’ve received a better offer and told me the property is off the market. Cowboys, I would avoid at all costs!!

15 June 2026
Unprompted review

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