99home.co.uk Reviews 

1,795
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their friendly, patient, and helpful attitudes, often going above and beyond. People frequently commend the excellent customer service and proactive approach, noting the team's responsiveness and efficiency in handling queries and processes. The overall experience is often described as positive, with many appreciating the ease and clarity of the process. However, some people mentioned issues with communication, describing it as slow and noting that their questions were not always addressed. Conversely, a small portion of people felt that the company displayed unprofessional conduct, with reports of issues not being handled properly, a lack of support, and dismissive responses to concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, proactive, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising quick replies to... See more

User experience

Users describe positive interactions with the user experience, with many finding the service proactive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. #16 of 31 best companies in Estate Agents
  2. #20 of 51 best companies in Property management company
  3. #24 of 48 best companies in Estate Agent
  4. #11 of 27 best companies in Property Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,795)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently helpful & responsive

Used 99home a number of times and they are consistently excellent. I’m not the most tech savvy but they guided me through each process and answered all my queries. Varun Nair and Srushti were really helpful and I highly recommend them.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with 99 Home’ service

I was very happy with 99 Home’ service. The process was very quick and efficient and there team was available for help when I called. My property was listed within 48 hours of me starting the listing process and a potential buyer contacted us to arrange a viewing on the same day that the listing went live. I plan to use them again when I am ready to sell another of my properties. Roy M – London

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Please take time to read the reviews

Please take time to read the reviews. This is a very unprofessional company who have taken money for something they can not provide and with no support to enable people to use the platform. When you leave a negative review they do their best to have it removed and otherwise have posted completely fictitious and libellous statements. They will be reported to the trading standards as failing to return funds for services not rendered. As I said completely unprofessional by making up statements which are not true and can only serve to show how unprofessional the company is.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very smooth and positive experience with 99Home

I had a very smooth and positive renting experience with 99home. Vivek Issrani was incredibly helpful throughout the whole process. He guided me at every step, responded quickly to my questions, and made sure everything was handled efficiently. Thank you for the excellent service. I highly recommend!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

OMG...

OMG...
This is some mistake. They seem to have zero contact with housing association that house belong to. I tried to buy from them at least two times, and it was one big chaos. House sold before arranged viewing (within 5days since listed!?), never returned call. Whenever you tried to find out any information, they will decline your offer!
Barely could hear what they been saying, coz line wasn't clear.
They are unable to answer your questions or give you any explanation.
That start to look like a scam... or a bias.
One thing is sure, you will not be able to buy anything from them.

3 March 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Trustpilot team

This is a fake review and you know it.
Many thanks

Dear Reddo,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience, however it appears there may be some misunderstanding regarding the process. Many of the properties we market involve housing associations, and in those cases the viewing and purchasing process must follow the housing association’s procedures once a viewing request is submitted. Unfortunately this can sometimes limit the information we are able to provide directly.

Our properties often receive extremely high levels of interest — in some cases more than 100 enquiries within the first week — which means homes can be reserved very quickly. For this reason, if you see a property you’re interested in, we always recommend registering your interest as soon as possible rather than waiting several days.

We take all enquiries seriously and would never intentionally ignore a buyer or decline communication. As we cannot locate anyone under the name “Reddo Guard” in our records, it would be helpful if you could contact us directly with your details so we can investigate the matter further and clarify what may have happened.

Kind regards,
99home team

Rated 5 out of 5 stars

My dealings with Craig Lockwood at 99…

My dealings with Craig Lockwood at 99 home have been excellent.

Craig is a property professional of the highest standards, and his communications are always very helpful, prompt, and courteous.

I would highly recommend Craig for any property management, let's or sales. His years of experience in the field are easy to recognise. A great asset for 99 Home, who are an excellent agency and always striving to be the best for clients.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been working as a Local Property…

I have been working as a Local Property Expert for Global Local Agent in partnership with 99home for around two years now, and it has been a great experience. During this time, I have successfully sold many properties with their support.
They are a very hardworking, attentive, communicative, and efficient team. Every transaction has been handled smoothly and professionally, without any problems.
I will definitely continue working with them in the future and would highly recommend their services to everyone.
A special thank you to Ishan for his hard work and support with the last few properties I rented through them — your dedication is truly appreciated.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for the exceptional service provided by Puja Mehra at 99home.
Puja was instrumental in helping me fully understand the implications of the new Renter Rights Act and how it would affect the potential sale of my property. What initially felt overwhelming and confusing was handled with remarkable clarity and composure. She took the time to explain every aspect in straightforward, accessible language, ensuring I was informed without being burdened by unnecessary legal jargon.
Her professionalism, patience, and attention to detail were outstanding. At no point did I feel rushed or pressured; instead, she encouraged open dialogue and welcomed every question. Puja demonstrated genuine care and diligence, making sure I clearly understood my responsibilities, options, and the strategic implications before making any decisions.
As a result of her guidance and expertise, I gained complete clarity about my position and ultimately chose not to proceed with the sale. Instead, I entrusted 99home with the management of my property a decision driven by the confidence she instilled throughout the process.
Puja was consistently responsive, reliable, and proactive in her communication, ensuring I was kept fully informed at every stage. Her support transformed what began as a stressful situation into a structured, well-managed experience.
I highly recommend Puja Mehra and 99home to anyone seeking expert advice on the Renter Rights Act, selling, or letting property. Their commitment to excellence, professionalism, and client care truly sets them apart

14 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look