99home.co.uk Reviews 

1,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional service, highlighting their friendly, patient, and professional approach. Many people found the overall service to be excellent, efficient, and reliable, making their experience smooth and stress-free. Reviewers consistently noted the quick response times and effective communication, often appreciating support even outside standard working hours. However, some customers also noted slow communication, with questions sometimes going unaddressed or requiring repeated follow-ups. A few other people also felt that the service could be unprofessional, citing a lack of support and occasional incompetence in handling inquiries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Customers generally report positive experiences with response times, highlighting agents who are quick to... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting brilliant and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

I was assigned Sagrika Maurya to assist me with selling my shared ownership house. Every email i sent or query i had was replied to, always polite and helpful. The house description wording was re... See more


Company details

  1. #16 of 31 best companies in Estate Agents
  2. #20 of 51 best companies in Property management company
  3. #24 of 48 best companies in Estate Agent
  4. #11 of 27 best companies in Property Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,794)

273 reviews in the last 12 months

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Rated 5 out of 5 stars

We started working with 99homes Ltd…

We started working with 99homes Ltd about a week ago, and it has been a great experience so far. Smita has been very cooperative, and Ashish as well—both have been extremely supportive and professional. It’s been a pleasure working with you, and we look forward to building a long-term working relationship.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been speaking with a very…

I have been speaking with a very helpful lady today called Srushti. Who was very helpful and reassuring. As you can imagine I have been very inpatient about finding myself a house for me and my daughters and Srushti has been very helpful and kind keeping me informed.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Amit and his team were amazing from Start to Finish!

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service!

The product offers exceptional value, great, highly responsive service and ultimately a way into Rightmove, Zoopla & OntheMarket without the huge high street comission.

Would I recommend them - for sure!
Would I use them again - you bet!

Thanks Amit & team for your support throughout!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Our company was looking to advertise an office for rent and we have returned to 99home as we have had good experience with them in the past. They have been easy to contact by phone (no waiting times, able to deal with queries) and I spoke with Vivek who again was helpful and polite, able to assist with my specific questions, offered us a reduced rate if we took multiple months with Rightmove up front. Our ad was dealt with speedily and efficiently and live within an hour - thank you Vivek.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

A positive outcome

Very prompt friendly and responsive communication. Very helpful in bringing our contract to a swift conclusion.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

5* experience with 99Home

5* experience with 99Home. Bought and sold a property with them. Staff always go above and beyond. Sagrika was especially helpful and supportive. Would recommend!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Vivek was very helpful

Vivek was very helpful, professional, and easy to deal with throughout the viewing process. He answered all my questions clearly and made everything straightforward. Highly recommended.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good communication

Very good communication. Thank you Anjali for your guidance. Went live on Friday and a week later, we have signed a new tenant. Lots of interest. Will definitely use again and recommend to friends.

23 January 2026
Unprompted review
Rated 4 out of 5 stars

Good

Good, although I did have to call a few times to chase things up and had to send paperwork a few times because things were missed

3 January 2026
Rated 5 out of 5 stars

Can’t recommend Craig enough….

As a buy to let landlord I have been relying on 99Home.co.uk for about 8/9 years now and I can honestly say that they have never once let me down. My contact has always been Craig, and I can’t recommend him highly enough! Craig is professional, responsive, thorough and unlike many other agents I’ve known throughout my time as a landlord, he always answers the phone (even on weekends!). It makes such a HUGE difference as quick and efficient communication is key when searching for tenants. Craig has also found me a buyer for a property I sold and again the service was exceptional.

They get my note of confidence every time, and I wouldnt go anywhere else - but of course I would want to work with Craig as he’s never yet failed to find me suitable tenants.

12 January 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Margaret

Thank you so much for taking the time to share such a detailed and positive review. We truly appreciate your continued trust in 99Home.co.uk over the past 8–9 years — that means a great deal to us.
Craig will be absolutely delighted to read your comments. He really is super-charged, a true workaholic, and incredibly dedicated, and he consistently goes above and beyond to support our landlords.

His commitment to being responsive, helpful, and available — even at weekends — is exactly the level of service we strive to provide.
We’re also pleased to hear that Craig was able to assist you not only with finding reliable tenants but also with the successful sale of your property. Knowing that our communication and efficiency have made a real difference to you is extremely rewarding.

Thank you once again for your confidence and loyalty. We look forward to continuing to support you for many more years to come.

Kind regards,

The 99Home Team

Rated 5 out of 5 stars

99homes sales/offering process

We had the pleasure of Amit Patel from the sales team helping us out offers and viewings in. Very quick and responsive, viewing were flexible and arranged quickly, and contact with the vendor was swift and effecient. All while being polite and professional. Would recommend.

8 January 2026
Unprompted review

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