9amHealth Reviews 

396
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers had a great experience with this company. Customers praise the knowledgeable, kind, and supportive staff, finding the app and user experience easy to use and helpful for their health goals. Many appreciate the personalized coaching and accountability, feeling supported and confident in their journey. However, some customers noted dissatisfaction with communication, reporting unreturned messages, unanswered questions, and an impersonal process. A few other people also felt the service was declining, inconvenient, or found the app unhelpful, concerning prescription refills, side effect monitoring, or connecting with a medical provider.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their efficiency, knowledge, and helpfulness.... See more

User experience

Users describe positive interactions with the user experience, with many finding the app and overall process... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction with the forced... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing satisfaction with the support... See more

Application

Reviewers highlight positive aspects of the app, finding it extremely user-friendly, helpful, and easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialised Clinic
  2. Medical office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.1

Great

TrustScore 4 out of 5

396 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(396)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I gave 9am Health such a high rating…

I gave 9am Health such a high rating because my experience has been excellent from the beginning. The app is easy to use and navigate, and everything has been straightforward without unnecessary complications or hoops to jump through. I haven’t experienced any issues, and whenever I’ve needed support, the process has been smooth and efficient. One of the biggest reasons for my rating is my coach. She is incredibly supportive, encouraging, and genuinely invested in my success. Our coaching calls are always helpful, and I leave feeling motivated and confident about my progress. The combination of great coaching, an easy-to-manage app, and a hassle-free experience has made 9am Health a service I would highly recommend.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Care Team is Awesome - Don’t forget your part!

The care team here is top notch. From the Coaches, Pharmacist and Doctors they all take what they are doing seriously. In an area so many people need you can see and even feel that this work is important to every member of the team. They didn’t just throw the GLP1 at me like many other’s would have. They took the time to educate me, which made the lifestyle change I so desperately needed easier to embrace. I would highly recommend 9am Health to anyone who is serious about making a lifestyle change, have discipline and patience, because they will put you on the path to success. You will just need to stay on that path once they help you establish it. Skip this if you have no self discipline or lack patience because this isn’t an overnight process and you will see ups and downs as you progress. When you have the downs, reach out to the Care Team because they are always there to give you that push to start moving back up!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I'm learning new skills

I'm learning new skills, lifestyle changes from the modules and encouragement from the coaching. Help or answers to my questions responded to quickly.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

IT'S A PROCESS

Though the 12-14 week program seemed timely, there were lots of valuable information learned through the modules as well as the labs. At the end, I was approved for Wegovy. So, let the weight loss journey begin.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Communication is very bad

Communication is very bad. Every time you upload or do something requested, another hoop is added to jump through. They don't care about health, they just want to save $ and make things difficult.

6 June 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

9am Health App

Everything on the app, from the modules to health coaching has been a great and helpful experience. I feel supported and am able to reach my weight loss goals. The staff is responsive. Highly recommend.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant Experience

The team at 9am Health is extremely responsive to questions. Every provider I have spoken with is knowledgeable and personable. The modules have been educational and useful.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

My coach Misty

My coach Misty, really listens to wait I have to say. She is very friendly. Misty gave me the box breathing technique to use. I started using that breathing exercises before bed to help me gain better rest. Since using that breathing exercise I have started to sleep better and started to get more REM sleep. Thank you Misty.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

The app is easy to use

The app is easy to use. The tools available have helped me learn more about my body and how to live a healthier lifestyle. I have felt supported and informed every step of the way.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Over an hour (so far) to get through…

Over an hour (so far) to get through the registration process and no idea how much more to go. It's like they want you to give up. "Enter all the data on your insurance card."" Now upload front and back pictures of your insurance card." Its clear how they intend to save money for health insurance companies... They're just going to make it impossible to continue your treatment plans. State of Georgia health benefits plan needs to be lobotomized for this decision... Or castrated.

2 June 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

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