9flats.com Reviews 1,037

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I was decieved by a person called FRANCESCA PICCIN, who made me pay for renting "her" fake apartment through a 9flats.com form!!! After "she" convienced me that 9flats.com is a trusted company, I... See more

Company replied

Rated 4 out of 5 stars

good alternative to other holiday apartment site but the payment methods steps were confusing. Then when I emailed to enquired the response was fast though could be clearer on the website. (we wanted... See more

Rated 1 out of 5 stars

I found an apartment and the land lady named Maria Felicia Toscano told me to pay €750 (including security deposit) to 9 flats using bank transfer so that they could act as a neutral agent and transfe... See more

Rated 5 out of 5 stars

We spent a week in this apartment. Can't imagine more convenient and authentic location. Everything was as described in the site. Facilities are very good - you have all you need and you feel at... See more

Company details

  1. Vacation rental
  2. Cottage

Information provided by various external sources

9flats is a global marketplace for private renting of living space which makes travelling and staying overnight unique. Anybody can offer or rent an apartment, room or house across the globe. It is our objective to make travelling more individual, convenient and affordable.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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Rated 5 out of 5 stars

The best place in Kiew

The apartment is even more beautiful than on the website. Modern furnished and everything is nice and clean. The location of the apartment is in the middle of the city but very quiet.
The contact with the landlord was perfect.
Highly recommended.

10 August 2016
Unprompted review
Rated 5 out of 5 stars

Our Amalfi booking with 9Flats

We booked an Apartment in Amalfi in July. Everything was perfectly. We did not have any problem with our booking, payment, contact. We have got a lot of information for our trip. I can recomend 9flats to anyone.

10 August 2016
Unprompted review
Rated 4 out of 5 stars

Fantastic location

Just off the Portabello Road with plenty to see and do. Great shopping and places to eat. Shops just across the road can supply gourmet take-home food or fresh, organic food to prepare yourself. Not far from Notting Hill Gate.
The apartment was comfortable but could do with some help to make it even better.The gate-leg table was broken and could only be used folded; the sitting room lacked an extra comfy chair, it only had the sofa. The bed was great and there were plenty of fresh towels. Beware the washing machine....no instructions, so we looked for the manual on-line but the wash cycle took hours!
Internet great.
As a self-catering apartment for travellers, it would have been good to have a few basics in the kitchen cupboard besides a jar of salt.

15 July 2016
Unprompted review
Rated 1 out of 5 stars

Not a good idea

I booked Love Field Guest House in Dallas and had to cancel one day short of two week reservation. They charged me more than half of what I paid. My point is, I think it is better to book with a reliable hotel rather than a small operation. Rediculous.

6 July 2016
Unprompted review
9flats.com logo

Reply from 9flats.com

Dear Judy Teel,

thank you for sharing your experience here with other users.

As you know, each booking is ruled by a cancellation policy which is clearly stated in the listing page. In your case the cancellation policy was like following:

- 50% will be charged if the booking is cancelled within 2 weeks of the booking start date
- 75% will be charged if the booking is cancelled within 1 weeks of the booking start date
- 85% will be charged if the booking is cancelled within 2 days of the booking start date
You cancelled the booking 12 days before the check in so no surprise about your refund.

We followed the general rules of our portal, which you accepted, and we did everything according the maximum transparency, as usual.

All the best from Hamburg,
your 9 Flats team

Rated 5 out of 5 stars

paso robles

I made the great experience to stay few days by Margaret Bed and Beakfast.
>Margaret is a great host and took care about me like a mother!
The House is beautifull and with a lot of taste decorated,
This place is the perfect spot to spend your hollidays.
The houseis very clean and you feel like at home.

6 July 2016
Unprompted review
Rated 5 out of 5 stars

Excellent accommodation.

The hostess was superb. Very useful information was supplied about the shops, restaurants etc. in the area, as well as Munich in general. The apartment was very well appointed with high quality bedding, towels and equipment. The nearby beer garden/ restaurant is an absolute gem!
The hostess certainly knows and understands how to equip and manage such a facility. This or any other place owned by her will undoubtedly be great and we would love to support her wherever she has a similar establishment.

16 June 2016
Unprompted review
Rated 4 out of 5 stars

Great!

I had a great experience with 9 flats. I rented a room for two days in London. 9flats made this possible, and I will definitely do it again!

6 June 2016
Unprompted review
Rated 4 out of 5 stars

Quiet apartment

For me the location was convenient for work, also good access to U-Bahn and bus. Some restaurants and some shops nearby. Apartment was clean and very quiet - overlooking an enclosed garden area. Entrance hall, stairs and landing were a bit miserable though.
Communication via email with host was good.

6 June 2016
Unprompted review
Rated 5 out of 5 stars

Nice flat in De Pijp

Our flat was really very nice. It's in the third and fourth floor of a typical Amsterdam house with very straight stairs (for German people). We've had ein great room with kitchen, living room and eating room and two bedrooms an a bathroom in the fourth floor - all provided with good and enough equipment
We could walk by feet two the "Grachten", the old town and the museum quarter - a very good location. And supermarkets, shops and restaurants were round the corner.
And you can travel with the tram number 4 in 15 minutes to the main station.

26 May 2016
Unprompted review

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