Monzo Reviews 68,802

I am extremely disappointed with my experience with Monzo.

I first opened a Monzo account shortly after arriving in the UK in 2020. I later closed the account in 2021. In 2023, I successfully applied for a new Monzo account, which was approved. However, after approximately 6–9 months, the account was closed by Monzo without any explanation being provided to me.

In 2026, I secured a position with Teleperformance, a company providing customer support services for Monzo. After completing a week of training, I was informed that Monzo had carried out internal checks and that I had not passed those checks. As a result, I was removed from the role. Again, no clear reason was provided.

What makes this situation particularly frustrating is that I have maintained an excellent financial record in the UK. My Experian credit score is 999 out of 999, which demonstrates a strong credit history and responsible financial behaviour.

I fully understand that businesses have the right to make their own decisions regarding accounts and employment screening. However, the lack of transparency and the repeated decisions made without explanation have left me feeling unfairly treated and disappointed.

I would appreciate greater transparency regarding such decisions so that customers and applicants can better understand the reasons behind them and, where possible, address any concerns.

Overall, my experience with Monzo has been very disappointing due to the lack of communication and clarity surrounding both my account closure and employment-related screening outcome.

Easy and flexible

Fast efficient service

Absolutely the best online bank I've ever used really secure tells me if somebody is not recognized so I can make the decision to pay or not easy to use like I say Best of any bank online ever

Efficiently

Easy to use, easy in app use

EASY TO USE AND LOAD CARD
VERY HANDY WHEN ABROAD.

Very good service

Great bank to deal with. Easy to use online banking and app 5*****

Good bank, the only frustrating thing is withdrawing cash and having to “activate” the magnetic strip but had no issues and great bolt ons

It’s so easy to use. From setting up to spending the money. The notification keeping me up to date were very useful

Very easy to use. Haven't used abroad yet. Hope its as easy as they say

Monzo is so much more manageable, easy to use, quick transfers between accounts or paying others.

This is the best card I've ever had. It will go anywhere with you.

Monzo works best ,its helpful and it gives quickly response in any cases ,for all of those reason ,i like monzo

Easy to transfer money and seamless to use great software and suggested to many friends.

I have been using Monzo for a better part of 5 years. I feel that although it does not have physical branches but it does a lot more than a conventional bank. Having saving pots was on thing that really helped me. Now it's integration with other banks is something that seems really interesting.
Initially it was one of my accounts but has turned into my main bank account due to the services it offers.

All good worth having

Really good banking app got good applications and very satisfied the lay out and the service is good