A1 Hrvatska Reviews 111

Kurčina

Prvo te ugase niko se ne javlja cijeli dan pa ti kažu da su te ugasili, dno dna

Bunch of idiots raping honest customers
No service and no support
They deserve to be prosecuted for taking advantage of people. I bet they laughing reading our negative reports. Shame

A1 has the worst staff I have ever dealt with. They add options and services without properly explaining them, including things like screen protection, and they do so without my knowledge or consent. That kind of behavior feels unprofessional, dishonest, and extremely disrespectful toward customers. On top of that, it seems they do not even understand the difference between a basic chatbot and a so-called AI assistant. Their “Niksa” definitely does not seem like any real AI assistant, but rather a poorly made automated response system that does not actually help solve problems. Instead of proper customer support, I felt like I was being redirected, confused, and pushed toward extra charges. Very bad experience, and I would not recommend A1 to anyone

These bastards can easily turn off the internet for 10 minutes, because of them I lost files at work several times, got blocked in games because I couldn’t reconnect to my games, just disgusting internet, this is the most backward company

Extremely slow internet conection.goes on and off every 5 minutes plus the mobile app doesnt work

Internet is really slow and bad,don’t use A1🫩

At the phone call I agreed to switch from another operator because A1 offered better service and tariffs. When they sent a contract to sign there were different terms, conditions and tariffs then offered earlier. Probably they didn’t think anyone would read before signing. It’s really annoying and disappointing. I will not consider signing with A1 anymore.

Scammers and thiefs. My tariff is expired and I have went to a1 to turn off everything but every few months I get letter for a bills. No matter how many times I pay and I cancled the service they always send the bills and claim I didnt

The worst inthernet ever dont recomend

I have been using their services for the past 15 years or so. This is a review of customer service, for unprofessional and discourteous communication with the client. It is also a message to the company’s management – addressing clients in an inappropriately familiar tone does not make the interaction friendlier; it creates a false sense of closeness and shows a lack of respect. Even after I explicitly pointed out that this manner of address was unwelcome, they persisted in the same tone, which only reinforced the impression of disrespect.

20 years faitfull to A1, this year no signal anywhere. Want to use apple pay, not working, want to shop online impossible. Having a expensive phone worth nothing. I work from home, use only online digital tools but nothing is working with A1, the only way to work is pay additional network (not A1). Disgrace!!

Making up random bills. Everytime you pay what you owe they make up something new. They charged me even after my contract with them was over.

Katastrofa.

The internet speed of this network IN THE CENTER OF CAPITOL - ZAGREB is barely 2G. (!!!). Customer service is practically non-existant. Cheap AI chatbot (!!!). Absolutely unbelievable! An EU country! Anywhere in Africa you would be getting better speed and better service. Stay away from this fraud network for your own good.

"The worst internet I’ve ever used in my life...the signal keeps dropping all the time... disgusting."

I switched from Telemah to A1 last Tuesday, and it’s been a nightmare from the start. For the past 5 days, I’ve been trying to get a new phone through them, and the experience has been unbelievably frustrating. Every single day they give me a different price for the phone – no consistency, no transparency, and absolutely no final solution.

I’ve called multiple times, and instead of helping, they just keep changing the offer or passing me around. It’s like no one knows what they’re doing, or worse, they just don’t care.

Totally unprofessional. I regret leaving Telemah and wouldn’t recommend A1 to anyone. Avoid them if you value your time and sanity.

25min for 570MB

The slowest internet and the biggest waste of money.

The internet is practically nonexistent. The speeds I get on the mobile network (4G+ and 5G) are literally the same as those from the mid-'80s—except back then, it was more stable! If I could give them a 0/5 rating, I absolutely would. Downloading 2GB takes 18 hours—is that normal in the 21st century?! And this has been happening for the past six months, with the internet getting worse every single month. Meanwhile, I’m stuck in a contract I can’t cancel without paying ridiculous penalties.