A1airportparking Reviews 

270
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, most reviewers were let down by their experience overall. Travelers frequently complained about extremely long waiting times for both vehicle drop-off and pick-up, coupled with unhelpful and rude phone support that made communication nearly impossible. Consumers also experienced unexpected extra charges, significant difficulties finding the correct location, and concerning problems regarding their vehicle condition upon return. Some reviewers were happy with the efficient and timely service they received during their airport parking experience. A few customers also found the overall process quick, easy, and straightforward without encountering any major communication or waiting issues.

What people talk about most

Service

Customers had negative experiences with service, pointing to severe delays and unexpected transfer fees. Many... See more

Staff

Customers consistently note negative experiences with staff, describing them as rude, uncommunicative, and... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting extreme difficulties with... See more

Location

Clients share negative opinions on location, reporting that parking facilities are situated on muddy farms... See more

Price

Consumers find price to be a major source of frustration due to unexpected additional costs. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Don’t use this company. They don’t answer the phone at drop off & worse at pick up. We couldn’t get through for 40 minutes, when we did it was difficult to communicate with call centre. Took 90 minute... See more

Rated 1 out of 5 stars

Very poor experience – I would not use this service again. I collected my car on 4 September and afterwards discovered that a phone charging cable and some pound coins I kept in the centre co... See more

Rated 1 out of 5 stars

Totally rubbish service and would not recommend. My family along with 3 other families waited over an hour for car to be dropped off to us. Then when checking they told me the battery had died which... See more

Rated 1 out of 5 stars

Worst airport parking experience ever, so unprofessional almost made us miss the flight out charged us an additional £29 without prior notice and when we got back took over an hour to drop us our car.... See more


1.2

Bad

TrustScore 1 out of 5

270 reviews

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1.2

All reviews

(270)

268 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT PARK HERE

DO NOT PARK HERE!
If you’re booking ‘budget park & ride and given the address: Home livery BS40 5EF, you’re best off paying the extra couple of quid and park in Bristol’s official car park.

This is some sort of dodgy unofficial company, you’ll be met with rude aggressive staff who don’t care about anything other than money, demand you pay extra even though your email said no hidden fees, your car will be scratched and you’ll have to wait over an hour & a half to be picked up as the driver is ‘eating tacos’, even when you give the 30mins notice as asked, unbelievable.
Contacted the managers & the office number, wrote an email to raise a complaint but nothing so have no choice to but to write this review.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service phoned on way to…

Very bad service phoned on way to airport to be redirected to somewhere else in Luton to park
Waited 20 mins for shuttle bus so late to airport in 30 degree heat
Then received £95 parking fine from luton airport
Will never use them again

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with these…

I had a great experience with these guys and when l arrived at their parking yard a guy received me calmly and l gave him my keys and he guided me to the bus and l was in the airport in less than 40 minutes and even when l came back they gave my car back in a 20 minutes because they said to call them when l land and that may have gave them some time deliver my car to me quickly, l am very satisfied with the service with friendly staff and great customer service
Will be visiting again

9 July 2026
Unprompted review
Rated 1 out of 5 stars

1 star is too generous for this company

1 star is too generous for this company, first the arrival instructions take you to the midstay carpark, which costs £15 to get out of. Then we went to the meet and greet area when the phone was eventually answered to be met with a surly unhappy looking man who gave no other information. We then handed over the keys with no vehicle checks only to return a week later to no car and expected to get a bus to a car park in the town. The misery did not end there as 4 days later we received a fine for non payment in leaving the meet and greet area despite it saying they handle everything on their site. Charlatans, dont use.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

If I could give zero stars I would! On arriving to park our car the staff told us we would have to drive our own car to the airport then someone will drive it back because the shuttle driver was on a 45 minute break. This company is absolute disgrace DO NOT use this company. They operate under several different names. Communication doesn’t exist. We waiting for over an hour for our transfer after our flight landed back. They didn’t answer and calls or text message. We waited with several other travellers and couples who had all had a terrible experience. When we finally got picked up the shuttle driver blamed the staff and when we finally returned to the parking area where our vehicle was none of the staff were present a man we had never seen before returned us our keys. Someone had been in the boot and opened all the side compartments for whatever reason. Nothing was missing. Never again will I be using this company for parking! We booked with them under the name A1parking there were 2 other couples who had booked with the same company under 2 different names.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!

I booked and cancelled same day due to airport locations changing and yet 34 days later still no refund!!!

I have contacted online support several times, called and every time I am told the refund is being processed but yet nothing.

The service is horrendous!

12 July 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SCAMMERS

TERRIBLE SCAMMERS. Had to pay additional money to leave my car as my flight was cancelled the parking is on the middle of no where (not near the airport at all) i’ve asked them for a receipt for my car 3 times and they keep ignoring me. i’ve also asked them for a refund on the barrier charges i had to pay for bristol airport because i actually came from london so didn’t go back this way. HOPE THIS PLACE CLOSES DOWN TERRIBLE SERVICE AND RUDE STAFF THAT HAVE NO MANNERS AVOID AT ALL COSTS

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Never book through them

Never book through them.
I booked for Stanstead airport meet and greet. I got my car after 2 hours of calling them
As soon as I had my car I found out its damaged in the front bumper. Complained to the complain team, its been more than 1 month its not resolved. They are awful, the complain team is not responding to my emails. I will update here but if you want to save your car don't book with them

25 May 2026
Unprompted review
Rated 1 out of 5 stars

I had no choice but to cancel due to my…

I had no choice but to cancel due to my car breaking down. Despite being promised a refund, I still haven’t received it since 21 April, and no one is responding to my emails. I would not recommend.Terrible service!!

23 April 2026
Unprompted review
Rated 1 out of 5 stars

The service from this company was…

The service from this company was terrible. We waited over an hour for our car to be returned and during this time made numerous calls which sometimes were not answered and then was told it would be ten minutes which was untrue. Overall diabolical. Also had to pay another 26 pounds on top of their charge . DO NOT USE THIS COMPANY

8 July 2026
Unprompted review
Rated 1 out of 5 stars

If i could leave minus stars i would

If i could leave minus stars i would. Upon arriving at airport I was greeted with being abandoned for 2 HOURS. in the end I took a cab to the compound hoping to find someone there ro unlock it only to find it unlocked. Please avoid these cowboys at all costs

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Jigz was quick to call me regarding my…

Jigz was quick to call me regarding my car and very efficient in getting to the terminal in a small space of time.
Jigz was already waiting outside the terminal to hand over the keys as soon as I got out.
Great work and thank you.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I contacted for a refund after seeing reviews online. I first rang the phone number and was met with a rude employee on the line, with him being extremely impatient and not giving clear answers. I also wrote an email before my flight to cancel which they have ignored. Now they are completely ignoring calls and messages. DO NOT BOOK with this company unless you are looking to get scammed.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

BRISTOL AIRPORT.

BRISTOL AIRPORT.
Actually, I do NOT want to give any stars. The service was abysmal!
The person who met us at the gate of the Livery Stable, was rude and bullying, when he demanded the transfer fee to the airport, although everyone understood this to be in the original booking fee, as it said it was!
The vehicle we then went in, I did not consider road worthy, it was over crowded when they came to pick us up, eventually on return, an 8 seater,8 adults 3 children no belts and luggage, I waited for the next one to turn up.
The approach 'road' damaged our car, as it had such huge potholes. An hour and a half journey took a lot longer, as a result.
DO NOT BOOK WITH THESE PEOPLE!
Will be reporting them to Trading Standards Bristol Area.

2 July 2026
Unprompted review

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