A1 Remote Diagnostics  Reviews 

123
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the brilliant and reliable service provided from start to finish. Customers frequently praise the staff and technicians for being extremely helpful, professional, and always willing to go above and beyond to solve difficult automotive programming, coding, and diagnostic challenges. Though some customers noted initial technical hurdles or connection issues during remote sessions, the expert team quickly resolved them with great patience and care. Reviewers consistently emphasize that remarkably fast response times, clear communication, and dependable remote support make this an invaluable and time-saving tool for modern workshops.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the prompt, reliable, and... See more

Staff

Customers expressed absolute satisfaction with the staff, consistently highlighting their exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff who are extremely... See more

Response time

Clients share positive opinions on response time, frequently highlighting that the team is always fast and... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting it is a very good and quick service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars — Excellent Service and Real Pride in Their Work I’ve been really impressed with A1 Diagnostic. The team clearly takes great pride in what they do — every job is handled with car... See more

Rated 5 out of 5 stars

Excellent service. Very willing to help. No hidden costs all the costs were made clear upfront. Last job Lewis completed for us a vw Passat for used instrument cluster. We had slight difficulty with... See more

Rated 5 out of 5 stars

Purchased this tool a few months ago and I don’t know how we managed without it! The team at A1 remote have exceeded all expectations, everything we’ve needed, they have delivered. Great service fro... See more

Rated 5 out of 5 stars

All the team at A1 Diagnostics do a great job always go above and beyond to get the job done. Lewis has got us out the s##t on more then one occasion. using remote Diagnostic saves us time and money a... See more


Company details

  1. Automotive Repair Equipment Wholesaler

Written by the company

A1 Remote Diagnostics is a service provider to Garage's, Bodyshops, Windscreen Companies, and ADAS Calibration Companies. We supply and operate our unique A1 Remote Diagnostics interface to allow our customers to perform jobs like ADAS calibrations, module programming, and fault finding. We have an extensive knowledge of ADAS and the accident repair industry, having working in this sector for many years with our sister company, A1 ADAS Solutions Ltd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(123)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic guys that always help, know exactly what they are doing and get the job done right and quick. I’ve used multiple times now and never had a problem.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Lewis helped us with updating a…

Lewis helped us with updating a Mercedes we had in that gave us a headache. Cooperation is great and always sorts the issue no matter the case. Thanks again Lewis and sorry for passing the headache on to you!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

ADAS calibration carried out by Lewis at A1

Lewis has helped us out several times with remote diagnostic support and coding. Our most recent experience involved a driven calibration of a Ford Transit’s ADAS and Cruise Control systems. He patiently put up with us having our own connectivity issues whilst out on the road and he carried out the coding and calibration expertly and efficiently.
Many thanks to Lewis for his diligence and professionalism.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Been amazing for our business

Been amazing for our business, not just paid services but willing to help and share information where possible. Our go to for any technical needs including module programming and such likes. Thanks again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Lewis at A1 was brilliant

Lewis at A1 was brilliant, got me out of bother with a locked control unit and was persistent at getting it perfect, communication was great and couldn’t have asked for a more helpful service.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We are a garage in portsmouth use A1 for all our coding always spot on Lewis is a wizard

Quick and professional

19 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look