a1smartstore.com Reviews 143

Ordered a Smart watch. 48 hr delivery took 12 days. According to Post Office 2 days by them, 10 days by A1 smart shop. When it arrived it was A Chinese product for their home market. Everything in Chinese incl instructions. No help whatsoever from owner. In fact they were quite rude and agressive. Still waiting to send it back, Do you know where they are based?
Spent 7 hours last night trying to sort out. Still some issues remaining as no instrutions available. I have sent it off to trading standards to make sure vat/import duties and warranties are in place. Still no help from A1, just rude comments in pigeon English.
Just had some more interesting emails from Chun Hui Pu. He tells me he doesn't care about Trustpilot and has many complaints from round the world that they just ignore. Isn't it about time this crook was closed down? Spread the word before somebody else gets caught out with inferior products

Very Helpful and Honest Service.

Excellent! Personalized assistance, best price and fast delivery each time I purchase.

Excellent Seller and lightning fast shipment, goods are as described, very satisfied with the transaction!!!!

Great seller and fast response... Highly recommended

very bad service a1smartshop its not correct i waiting two weeks for my item still waiting i send massages but very hard response from this shop maybe sleeping or dreaming this People its not correct don't buy nothing people from this shop only take money

I bought some headphones, they came to me not original and broken

Trouble with giving Things back. Seller is responding barely via e-mail. Wanted to send me an address to give my Good back, didn't happen until now. Wouldn't order Goods another time because of His unreliability.

Update: For sure I want to send the item Back and allready did. The sellers is lying, his behaviour is untrustworthy and embarassing.

Very good product and response time, great seller I did some wrong setting and he was up with me for two hours to help me set my box up, very much appreciated cause of time difference to Australia. Highly recommended

Waited over 2 weeks for the item I ordered Gimble 27th Nov 2020. Still not arrived.
No response no tracking number emailed Andy Fai again no response. Need this item for Christmas thought it was from Manchester only to find out it is from Hong Kong. Not happy

First time buyer to order from A1, my new smartwatch mi watch arrived on time very happy. Will use more again. Highly recommend to all.

I did make a purchase on this shady website since they had Paypal payment solution and had real paid Google marketing. I saw it as a security mark and wanted to give the seller a chance.

Unfortunately, I got different trackingnumbers multiple times to various countries from the seller who responded from a Gmail emailaddress. At last, I got a parcel number to the right part of the world but never recieved my package, without inland tracking of course. I drew the conclusion that the seller never shipped my watch.

The seller can't provide VAT registration number and with a search on Google the seller has a deregistered company since last year in UK but shipps from China(of course). Probably that's the reason he have the possibility to use the Paypal payment solution. Also he was a seller on Ebay with multiple problems from customers whom got broken goods and had other issues with not revieving thir packages, and so on.

I have contacted my bank and Paypal to get this fake-site down.

Well, companys having Paypal payment solution and real Google ads ar not a mark for a honest company.

Lesson earned!

Stay away and don't do the same mistake I did buying from this site or he's other scam sites.

Package arrived in great condition, very well packed. Just started to use the device but no issues and very quick setup. Good company with prompt replies to any questions/ concerns. Would have no problem buying from them again.

Delivery was slightly longer than advertised which made me worried at first. When it arrived the router turned out to be locked but the seller quickly solved it and the router now works perfectly and as advertised. Top product, top seller.

I have ordered a Xiaomi Mi Watch from this website.
Their prices are good, the website design is fine and my product arrived in the estimated time over their shipping information page.

Yet, the tracking number provided did not work for around 7 days. I was reading other reviews of this website and found out that my tracking number was only visible through yuntrack DOT com.
I have no problem receiving my item from China, but at least give me the proper tracking website!

Any way the customer service replied pretty fast, and the item I have bought seem to be working well.

I will briefly describe my experience with

A1smartstore.
However, I will apologize for my poor English in advance.

I bought a drone of the type 2020 L109 Pro GPS, it is a drone that cost 154 € with 3 batteries and bag, so not an expensive drone. When I received the drone, I tried to get it in the air, it went fine but the stabilization for the camera did not work. I contacted A1smartstore by email and to my great surprise they responded almost immediately and support continued until the issue was found. There was nothing to do, the drone had to return to China from Denmark, although I tried to avoid this, and just get a reduction in the price, which dragged the process out a bit, but it is not an option at A1smartstore. I sent the drone to China, which went smoothly, and it arrived safely. A1smartstore found the error and wanted to send me a new drone, unfortunately their trading conditions are such, that the customer has to pay 15 € in shipping to have the new drone sent back. (I had not read that)I was not interested in that, as I already had bought another drone, but the terms and conditions also state that it is possible to get the money back, so I asked for it.

To my surprise, A1smartstore reported back that they would refund my money. So now I have my money back, and am a happy and satisfied customer, and this is not the last time I shop at A1smartstore.

The only small minus that has been, is that the support in English is sometimes a little difficult to understand, but it depends on who you get hold of.

Bought a Xaomi smart watch. It arrived in the UK within a week, tracked all the way through. The item is great, had a bit of an issue with pairing but they replied to my emails instantly and helped me out. Perfect shopping experience. Thanks guys, definitely recommend