No way
I searched for parts specifically for my vehicle and correctly entered my car model. The system showed me suitable products and even marked them in green as compatible, although they are universal parts.
The product description contains no concrete measurements or technical specifications, so as a customer there is no way to verify whether the parts will actually fit. With a well-known seller, you rely on the accuracy of such information.
However, the delivered item is completely undersized and clearly not suitable for my vehicle. It seems to be intended for a much smaller model. This limitation was not mentioned anywhere.
What is especially frustrating are the return conditions: a processing fee plus the loss of shipping costs makes returning the item economically unreasonable, as the total cost is close to or even exceeds the purchase price.
Overall, this is absolutely unacceptable to me. The listing is misleading, and I strongl
Ich habe gezielt nach passenden Teilen für mein Fahrzeug gesucht und mein Modell korrekt angegeben. Mir wurden entsprechende Produkte angezeigt, inklusive Hinweis (grün markiert), dass diese Teile kompatibel seien – obwohl es sich um Universalteile handelt.
Die Artikelbeschreibung enthält keinerlei konkrete Maße oder technische Angaben, sodass man als Kunde keine Möglichkeit hat, die Passgenauigkeit selbst zu prüfen. Bei einem bekannten Anbieter verlässt man sich darauf, dass solche Angaben stimmen.
Die gelieferte Ware ist jedoch völlig unterdimensioniert und offensichtlich nicht für mein Fahrzeug geeignet, sondern eher für ein deutlich kleineres Modell. Diese Einschränkung wurde nirgends erwähnt.
Besonders ärgerlich sind die Rückgabebedingungen: Bearbeitungsgebühr plus verlorene Versandkosten machen eine Rücksendung wirtschaftlich unsinnig, da die Kosten nahezu den Kaufpreis erreichen.
Insgesamt ist das für mich absolut nicht akzeptabel. Die Darstellung wirkt irreführend, und ich kann daher nur davon abraten, hier zu bestellen.
The seller's response to my review is a lie. I have screenshots that show that the universal parts are suitable for my vehicles. There is no place on the vehicle where they could fit in size.
I was offered a return but only under the seller's return conditions. However, the conditions state that a processing fee of at least €25 will be charged. Shipping cost €9, plus return shipping. Shipping costs are not refunded.
This means that the costs exceed the value of the goods. Instead of looking for improvement solutions. Some of the sellers gave Hue false facts and tried to shift the blame to the buyer. That's pathetic and just shows that the seller isn't competent enough to do his job properly. That's a shame. It's not about money for me, I just hate it when someone tries to take me for a fool and harms me because they don't know how to do their job
Reply from A4H-TECH B.V. (previously All4Honda)
Dear reader of this review,
it's a real shame we have to explain this and have to reply to this review, but it's probably required looking at the review we got from this customer.
Situation:
We have universal ball joint boot covers (no actual boots but protection covers) in our shop from energy suspension to ''protect'' your standard ball joints (its not a replacement part)
The product says ''universal'' in the title, in the description and in the suitable for list with a badge you can click which says:
''This product is universal, which means it is not specifically designed for a particular car brand or model. Universal products often have a smart design, making them widely applicable.
How do you know if this product is suitable for your car?
You purchase this product based on your own judgment. By consulting the specifications, image or product title, you can check whether it is suitable for your car.''
The customer complaints we told him/our shop told him that it would fit his car. Eventueally this was not the case and we helped him via email, but keeps telling us this is our error and we need to cover return shipping costs (since the costs are for him to high to return the item) for an item worth 14,20 euro.
We have been selling this product for over 20 years on a weekly base and this is the first time we have an ''issue'' with it.
It's a shame we have to explain this and sometimes we just have to deal with situations like this.
Kind regards,
A4H-TECH BV
Additional information:
And again a mistake has been made by the client because our shop mentions that when you return an item, the return costs of the shipment are for the customer itself and we ONLY charge a fee of minimal 25 euro IF the shipment does not arrive according to the required conditions. This means that he could receive the refund of the item easily without any addiitonal costs, IF he would send it back according to the conditions. Again something that indicates the information is not being read carefully.
