A690 Specialist Cars Ltd Reviews 

812
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and knowledgeable staff who make the entire vehicle buying and servicing process remarkably smooth, professional, and welcoming for everyone involved. People also deeply appreciate the outstanding customer service, highlighting clear communication, helpful support, and thorough attention to detail from the very beginning to the final handover. Though some reviewers were not happy with initial vehicle reliability, noting unexpected mechanical problems and starting troubles shortly after taking home their new purchase. Consumers nevertheless found that the dedicated team quickly and professionally resolved these specific issues efficiently and without any unnecessary hassle or delay.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their friendly, professional,... See more

Service

Users describe positive interactions with service, highlighting a friendly, professional, and efficient... See more

Product

Clients share positive opinions on product quality, expressing satisfaction and delight with their new... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and stress-free buying... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the professional, accommodating, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Range Rover Evoque from a690 specialist cars 6years ago , In all that time my go to person has being JORDAN, what great professional and caring member of Service and bodyshop team ,never b... See more

Company replied

Rated 5 out of 5 stars

Just popped in for a look around and Andy came out asking what i was looking for after a quick conversation he actually found the exact vehicle and colour i wanted and I decided to go for it .he made... See more

Rated 5 out of 5 stars

Excellent service from start to finish, process made totally clear and easy, car exactly as described. Customer service and support with trade in and purchase open honest with all questions answered... See more

Company replied

Rated 5 out of 5 stars

I saw a car online so went on spec to look at it. Andy was fantastic 👌🏻 took time to show me around the vehicle (even though I could see he was busy) and answer any questions I had. The owner and An... See more


Company details

  1. Used car dealer
  2. Car Body Shop
  3. Car dealer
  4. Car service
  5. Machine Workshop

Written by the company

A690 Specialist Cars is an award-winning 5 star rated car dealership, based in Co. Durham, North East of England. We specialise in Jaguar, Land Rover/Range Rover, BMW/MINI, Audi/VW, Mercedes, Porsche, Volvo, and other marques. You will find a friendly and enthusiastic team who operate a no-pressure buying experience, combined with outstanding knowledge and advice. It is like no other you will experience. Previous customers have often commented on our laid-back approach and ability to answer any questions or help in any way. Our passion and enthusiasm, for offering excellent customer service extends throughout the company. "Our customers are our extended family" The business has flourished on some very simple beliefs, we work very hard on sourcing the right vehicles, with the right specification, previous ownership and importantly extensive history, ensuring your next pride and joy has already been previously cherished. Next, we have our Main Dealer master technicians, trained to the highest of standards, making sure the vehicles are the best there is to offer. Our prices reflect this. We may not be the cheapest, but we are competitive and always a "great" or "good" price within Autotrader's third-party assessment. The cheapest is more often than not, not the best value for money, "buy cheap", "buy twice" These two quotes couldn't be more true, when purchasing the car of your dreams. We are here to provide you with not only the car of your dreams but the service and back up of your dreams as well. We strive to give you the best experience, from initial contact, all the way through your ownership, and hopefully your future purchases. A belief that you are given us the opportunity to gain your business and a full appreciation of what that means. However, you may be very surprised when you find out just how affordable many of our used cars are. We have some absolutely amazing vehicles on offer, competitive pricing across all, and with flexible finance options we really are the solution to getting you behind the wheel of your dream car. Car finance can seem confusing, so we have expert advisers, who have had industry-leading training, on hand to help explain the different choices available for you. We work in partnership with some of the biggest names in the industry to offer the most competitive rates and negotiable terms. Our aim is to give you from the moment of the first contact, an experience like no other. A one that will be refreshing and stay with you always. We have so many customers that come back to us, time and time again, who also recommend us with such confidence, knowing we will always go above and beyond expectations.

A690 Specialist Cars

Written by the company

"Our customers are our extended family"

Contact info

4.9

Excellent

TrustScore 5 out of 5

812 reviews

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No recent history of asking for reviews

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4.9

All reviews

(812)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Took my car into the body shop for a repair and paint job on the rear bumper. Excellent service and 5 star repair, looks brand new. This is not my first time at A690. I previously had some issues with my car, having visited multiple garages prior with no joy, A690 were able to diagnose the problem straight and provide a solution. Wouldn't take my car anywhere else, Phil and his team really looked after me. Cheers A690

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service again

Range Rover electrical and cooling system problems rectified quickly without any fuss, great service, friendly competent staff - highly recommended again.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Nice friendly Staff

Nice friendly, professional staff. Had timing belt and water pump replaced on my Range Rover Evoque and got 100% piece of mind from Jordan and his highly skilled technicians. Would recommend these to anybody who really cares about the vehicle. Top Class👆

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Andy has been great from the offset providing updates and details of anything i asked. Service and attention to detail have been amazing - highly recoment this company

24 October 2024
Unprompted review
Rated 5 out of 5 stars

A691 Dealership.

We booked a test drive with Andrew.
He put us at ease. No hard sell.
Andrew was knowledgeable about the car.
We had no obstacles. We brought a lovely car.
Andrew has our custom in the future, highly recommended by us both. Thank you Andy.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend cheers andrew

We went to look at a car we'd seen at a691 car specialist ,we were met by Andrew who give us the information about the car and took us on a good test drive,was very knowledgeable and easy to talk to ,no hassle or pressure you seem to find at some other garages and we purchased the car ,after some miner paperwork issues on our side, Andrew was very patient with us and all was resolved with ease , handover was smooth and easy,and would definitely give Andrew my custom in future, highly recommend

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Can't praise these guys enough, travelled over 200 miles to buy my new BMW.
It was everything they said and more, spent 12 months looking for the perfect car and found it at A690 car sales.
The sales guy Davy Young is an absolute credit to the company nothing was too much trouble, big shout out also for the valeting team my new car was truly immaculate.
Can't praise these guys enough well worth the travel, 5* service.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

A691 garage, Kaysburn.

Exceptional service from Andy and the team. From the initial viewing of the car, Andy has been nothing but professional and kind. He goes out of his way to make the car purchase a seamless and enjoyable experience. Would definitely recommend this garage and would not hesitate in recommending Andy.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

We had a little complicated situation…

We had a little complicated situation coming into the dealership at A690 Specialist Cars, however the way the sales manager Andrew handled our situation was second to none! Really professional, understanding and respectful. Throughout the process Andrew was very informative paying full attention to detail about the car making sure it’s spotless on collection day, which it was and we’re absolutely in love with the car! Even after days of having the car Andrew is still making sure everything’s ok with it and we really appreciate that. It’s a one of a kind car within the budget we had and couldn’t feel luckier being the ones to get it and couldn’t be happier it was from A690 Specialist Cars!
If you’re reading this and are questioning if it’s worth it, I can already tell you YES.

Many thanks,
Robert 😁

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Mercedes A45 AMG

Just bought my Mercedes A45 AMG from A690 Specialist Cars, got a great part exchange deal. The salesman Dean was a pleasure to deal with. Definitely recommend

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

As I live in Portsmouth, Andy kindly took the time and initiative to make a thorough video of the car and send it to me before I travelled to collect it the following week. When I arrived, he took the time to review all the details and explain everything about the car, including all the controls and the menu systems. It was a really good buying experience and I felt like I was in good hands the whole time. I've had the car for just under a month now and have had no issues. Nice one Andy! Thank you very much!

7 September 2024
Unprompted review
Rated 5 out of 5 stars

David went out of his way to help me

David went out of his way to help me, I’d never drove an automatic before and he talked me through all of the controls on the test drive and the route we took allowed me to see how it performed on different types of roads. He explained everything clearly and I felt very comfortable and he answered all of my questions, I got a great price for my part ex off the owner Phil. I felt both David and Phil were honest and genuine with no pressure and I’m delighted with the car and would recommend A690 specialist cars to anyone looking to purchase and I’ll be sending friends and family their way.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Superb car buying experience. Highly recommend!

We recently purchased an Audi A4 Avant from A690 Specialist Cars Ltd. The experience from start to finish was superb and made the car buying experience stress free and enjoyable. Gareth guided us through our car buying experience and he was a pleasure to deal with and nothing was too much trouble for him. He promptly sent us a walk around video of the car which detailed the full spec and condition, this gave us reassurance before we travelled the 75 miles to see the car in person. When we did see the car in person we were not disappointed and the car was exactly as Gareth had described and we went ahead and purchased. We would highly recommend A690 Specialist Cars Ltd and would not hesitate from using them in the future.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

I found a Mercedes GLA and fell in love…

I found a Mercedes GLA and fell in love with it, dean was super helpful with the process as it was my first ever car I’ve bought. Wasn’t pushy and was quick with responses and videos. Even went out of the way to do video calls as I’m deaf and rely on lip reading. Would definitely recommend A690 to anyone that’s looking for a car!

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Gareth very professional

Gareth was extremely helpful when purchasing my first car from A690.
Picked me up from the station.
Helped with the issue from DVLA re private plates and sorted out the new wiper blades.
Have already recommended the garage to my wife and a couple of friends.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Volvo V40 from A691 Specialist Cars

I found a Volvo V40 for sale at A691 Specialist Cars on AutoTrader and arranged a test drive at short notice which Andrew was happy to arrange, getting the car back from their body shop for me to try. The car looked as good as advertised and I decided to buy. On the collection day, he picked me up from Durham railway station and went through a comprehensive handover. I've had only one issue with the car since buying it. When one of the rear tyres had a fault which we hadn't spotted and both needed replacing, A691 were happy to sort this for me. I wouldn't hestitate to recommend Andrew and A691 Specialist Cars. Many thanks.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Gareth

Didn’t know about A690 specialist cars, recommend through my brother in law. I really wanted a luxury car. Gareth was really helpful and wasn’t pushy at all, in fact went above and beyond getting me my car. He even picked me up to get my car from home. And also didn’t sell me anything extra that I didn’t require. Will definitely be back for my next car.

8 August 2024
Unprompted review

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