Ace Aviation Aerospace Academy Reviews 

170
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was a great experience and enriching one. From day one to the end of online class, my practical training and exams, it been very seamless and the whole team at ACE Aviation were very prompt, profe... See more

Rated 5 out of 5 stars

Excellent experience with ACE Aviation for my Remote Pilot License (RePL) training. The course was well structured, and the instructors were highly knowledgeable and experienced. They explained every... See more

Rated 5 out of 5 stars

Is one of best training ever I had . I would recommend every one to join and explore drone technology in Australia. Thank you

Rated 5 out of 5 stars

I decided to join ACE Aviation after a phone conversation with Mark (CEO and CRP), and that initial chat made a huge impression on me. He came across as extremely knowledgeable and genuinely pass... See more

Company details

  1. Education Centre

Written by the company

Interested in learning how to fly a drone safely in Australia? Ace Aviation Aerospace Academy will provide you with the right training. We has trained over 3,000 drone pilots through 3 main customer channels – B2B, B2C and B2G. Ace Aviation (Ace) was established in 2016. The company is headed by CEO Mark Viswanathan who comes from an Aviation and Aerospace background. Since its inception in 2016, the company has seen a massive growth and has expanded nationally and internationally. Ace now has footprints in 4 strategic locations across Asia. Ace has trained over 3,000 drone pilots through 3 main customer channels – B2B, B2C and B2G. Notably, in its B2C segment, Ace has trained over 600 international student visa holders in the Certificate III in Aviation (Visual Line of Sight), a vocational qualification that is highly regarded in the industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(170)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team and great communication

Great team and great communication. While the lessons are long the course conductor makes sure that you comprehend the module before moving onto the next.
Ray was great at making himself available at anytime if we had a question that we needed an answer too.

1 March 2024
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks for the feedback David! 🙌 We're glad to hear that you had a positive experience with the team and the communication throughout the course.

Rated 5 out of 5 stars

Great experience all round.

Great experience all round.
Recently I completed the Bronze RePL and AORC. It is a challenging course but very well resourced and presented. My instructor Ray Farmer presented the course material clearly and was engaging throughout the zoom presentations. The days are long and filled with information. It takes some processing however Ray was very generous with his time and knowledge ensuring that all students have an understanding of the topics covered. The flight component of the course was very hands on. Under Rays guidance each activity of the day was very well planned and ran smoothly. I have throughly enjoyed the course and look forward to building on these new skills into the future.
Thanks again to Jodi for all her assistance throughout the course.
Dave

14 March 2024
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks for the great review Dave! We're thrilled to hear you had such a positive experience completing the RePL and AORC 👍

Rated 5 out of 5 stars

Thanks to everybody at Ace Aviation

Thanks to everybody at Ace Aviation
Learnt an amazing amount of knowledge, on how drones operate and how to fly them properly as well as all of the procedures you have to learn to require RePL License
Extremely hopefully trainers and tutors (Ray and Team )
Thanks so much again

17 March 2024
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks for the review Tim! We really appreciate it!

Rated 5 out of 5 stars

There was lots of information packed…

There was lots of information packed into the three days of classroom training. The teacher Ray was very helpful and supportive. It's not a walk in the park but with the support from Ace made the whole process rewarding.

1 February 2024
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks Shaun for the great review, we'll let Ray know about this review 👍

Rated 5 out of 5 stars

I recently completed RPAS Training and…

I recently completed RPAS Training and AROC training with Ace Aviation, and I couldn't be more impressed with the experience. From start to finish, the professionalism, expertise, and dedication of the staff members were truly outstanding.

Ray, our instructor, brought a wealth of knowledge and experience to the training sessions. His lifetime of experience in aviation shone through in every aspect of the training. Ray's passion for teaching and his ability to convey complex concepts in a clear and engaging manner made the learning process enjoyable and highly effective. He provided invaluable insights, real-world examples, and practical tips that were instrumental in preparing us for certification.

In addition to Ray, the entire team at Ace Aviation was fantastic. They went above and beyond to ensure that we had everything we needed to succeed. Whether it was answering questions, providing resources, or offering support and encouragement, the staff members were always there to help.

Thanks to the comprehensive training program and the guidance of Ray and the team at Ace Aviation, I feel confident and well-prepared to pursue my certification in RPAS and AROC. I highly recommend Ace Aviation to anyone looking to receive top-notch training in the field of aviation. Their commitment to excellence and dedication to their students set them apart as a truly outstanding training provider.

Thank you, Ace Aviation, for an exceptional training experience!

24 February 2024
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks Nathan for the great review! We are thrilled to hear that you found your RPAS and AROC training with Ace Aviation to be exceptional. 👍

Rated 5 out of 5 stars

Title

Title: Exceptional Drone Pilot Training Experience with Ace Aviation

Rating: ⭐⭐⭐⭐⭐ (5/5)

I recently completed my drone pilot training with Ace Aviation, and I can confidently say that it was an outstanding experience from start to finish. The comprehensive training program, experienced instructors, and hands-on approach truly set Ace Aviation apart as a premier choice for anyone looking to become a skilled and knowledgeable drone pilot.

From the moment I enrolled, the professionalism and dedication of the Ace Aviation team were evident. The enrollment process was smooth and hassle-free, and their staff was readily available to answer any questions I had. The attention to detail and personalized guidance helped ease any initial apprehensions I had about the training.

The curriculum offered by Ace Aviation is nothing short of comprehensive. They covered everything from the basics of drone technology and regulations to more advanced piloting techniques and emergency procedures. The instructors demonstrated an impressive depth of knowledge and a genuine passion for the subject matter, making each lesson engaging and informative.

One aspect that truly stood out during my training was the emphasis on practical experience. Ace Aviation goes above and beyond to ensure that students get ample hands-on training time with the drones. The flight simulations and real-world scenarios they provided were invaluable in building my confidence and decision-making skills as a drone pilot.

Additionally, the training facilities at Ace Aviation were top-notch. The equipment provided for training was well-maintained, and the realistic training environments contributed to a more immersive learning experience. The availability of state-of-the-art simulators and actual drone models added a dynamic element to the training that greatly enhanced my skill development.

Furthermore, Ace Aviation's commitment to safety was evident throughout the training. They placed a strong emphasis on teaching responsible flying practices and adhering to local regulations. This not only ensures the safety of the pilot but also promotes responsible drone use within the broader community.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

NO REFUND POLICY!!!

While Ace Aviation was once well-recognized, my personal experience with them has been disappointing. Despite my efforts to reach out to them, I have been left waiting for a response without any resolution to my issue. It's frustrating to see that they prioritize taking payments but fail to provide timely and satisfactory customer service.

It seems like you are considering obtaining a drone license for business purposes, but I must admit that my experience so far has been disappoiting. It has been five months, and I haven't made much progress. From a business point of view, this delay is quite concerning, and I'm beginning to doubt whether pursuing a drone license for my business is a promising venture at this stage. The extended waiting period and lack of progress are hindering my plans, and I'm unsure if the investment in time and resources will yield the expected returns.

Since April, I've been attempting to organize classes and tests with Ace Aviation, but the experience has been far from smooth. Despite my efforts, they haven't been confirming bookings promptly or provide clear date changes, meaning missing working hours. These classes are quite lengthy, spanning 6-8 hours, and occasionally fall on weekdays, making it necessary for me to take time off from work. It's disheartening to feel like Ace Aviation prioritizes financial gains over their customers' time and convenience. Their lack of consideration for their customers' commitments and their apparent focus on making money leaves much to be desired in terms of customer service.
In the WhatsApp chat, I began sharing my concerns and complaints about the poor customer service I experienced. To my surprise, I discovered that others in the chat had also faced similar issues with customer service. It was disheartening to learn that multiple people had encountered difficulties when dealing with various services.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

I chose Ace aviation as I’ve heard many…

I chose Ace aviation as I’ve heard many great reviews, the friendly members did not disappoint as helped me me get to where I want to be. Thank ti for your support and highly recommend.

26 July 2022
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Cheers Ely for the great review! We really appreciate it! 👍

Rated 5 out of 5 stars

Awesome trainers had wonderful…

Awesome trainers had wonderful experience recommended

10 October 2022
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

We're thrilled to hear that you were satisfied with your experience, Dan!

Rated 5 out of 5 stars

Great academy

Great academy, my experience was smooth obtaining my license.

20 September 2022
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Hi Luis, thanks for taking the time to leave us a 5-star review! We're so glad you're happy with Ace Aviation!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly and helpful.

17 July 2023
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thank you so much for your positive review, Douglas! We're so glad you enjoyed it! 👍

Rated 3 out of 5 stars

Super patient instructors

Super patient instructors. Enjoyable and flexible times for courses. Certificates and marking has been very slow.

25 June 2023
Unprompted review
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks for the feedback! We'll take that onboard, we're glad you enjoyed the course!

Rated 5 out of 5 stars

The course was a bit intense but I…

The course was a bit intense but I managed to keep up. I think some people on the course were not there the whole time so they may struggle.
Ray Farmer was great and explained things well.
The areas you need to address are communication. Regularly I send an email or text and it does not get answered. I have sent some over the last few days and they are still unanswered.

16 April 2023
Ace Aviation Aerospace Academy logo

Reply from Ace Aviation Aerospace Academy

Thanks Paul for the great review! 👍 We really do appreciate it. ⭐

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look