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Rated 1 out of 5 stars

Avoid AACARS Thessaloniki – Scam Alert We booked a 2-week rental with AACARS and they canceled our booking just because we missed their airport pickup shuttle – even though their office is less... See more

Rated 1 out of 5 stars

AAcars Thessaloniki: Never again. When returning the rental car, a scratch was noticed which I was able to refute with a photo clearly showing it was already there when I picked up the car. To my s... See more

Rated 5 out of 5 stars

AACars made my car rental experience a pleasure. The comprehensive insurance and no hidden fees gave me peace of mind and the shuttle service was a big plus. They've brand new cars and so many options... See more

Rated 5 out of 5 stars

I have been in AAcars 3 times in the last 7 months, excellent service, friendly and professional staff. Everything is included in the price and no extra insurances. Also, if you are lucky or if you a... See more

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3.3

Average

TrustScore 3.5 out of 5

126 reviews

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Replied to 4% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The entire rental process was…

The entire rental process was incredibly fast. I was pleasantly surprised by how quickly I got the keys and was on my way. No waiting around, just efficient service that got me on the road in minutes.

30 September 2024
Rated 1 out of 5 stars

Bad experience, not recommended as they find a reason to charge extra

My review from Google:
Very unprofessional car rental company is the nice way to put it. Avoid if possible!!!
I booked a budget car through a comparison site, and the price was decent, but the car was not in great shape. Tire sensor indicator was on all the time, parking sensors were faulty, but we could live without those.
We agreed from the start to extend for an extra day (which was charged at €35 / day). When I had to sign the contract they asked the "approximate" return time as I didn't know in advance and I said around 19:00. Was late for 1h and the guy called me few times saying that I was late as the car was supposed to be handed to another customer at 20:00 although their parking was literally full of cars. He refused to drive us back to the airport unless I would pay him €70 extra charge ( not sure why since the daily rate was €35). In the end, they charge my credit card as I didn't want to pay on the spot, what I believe it should have been the guy's tip probably.

*Update to AACars reply: isn't easier to get rid of your silly tactics to overcharge customers for late returns (few hours), since we rent and pay per day, not per hour??? I appreciate you are willing to look into it and even "refund", but keep them funds for now since that is your policy and way of doing business, maybe try to train your staff to be more polite in the future and to stop lying. Your car park was packed with budget cars, while your guy was trying to tell me that our car was supposed to be with other customer and we messed up your bookings :)) keep the funds and enjoy your lives, good luck growing your business and getting positive feedback from bots 👍

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service, a new car, and no hidden fees. The shuttle from the airport was quick and convenient, too.

13 August 2024
Unprompted review

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