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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with their orders, frequently reporting issues such as non-delivery, missing items, or significant delays in receiving products. The quality of the items received was also a common concern, with many finding products to be of poor quality, not matching descriptions, or having inconsistencies in sizing. Reviewers consistently highlighted extremely poor customer service, noting unresponsiveness, difficulty in getting clear information, and a lack of resolution for their problems, including issues with refunds or exchanges. The delivery service was often criticized for being unreliable and slow, with some orders taking months to arrive or never being dispatched. Additionally, the response time from customer support was frequently described as non-existent, with many reporting no replies to calls or emails.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report not receiving their... See more

Customer service

Users describe negative interactions with customer service, consistently reporting it as non-existent,... See more

Product

Clients share negative opinions on product quality and delivery. Many reviewers report receiving defective... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report extremely slow delivery,... See more

Response time

People report significant dissatisfaction with response times. Many customers have waited over a month for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order for two items, received one later than their estimated delivery date, awful quality. Threads hanging out and low quality fabric The other is missing, 0 information or help from cust... See more

Rated 1 out of 5 stars

CHETAVNI / WARNING Chetavni Aachho ek scam aur fraud page hai. Isne mere paise le liye aur mujhe dress deliver nahi ki. Complaint karne par meri shikayat delete kar di gayi. Customer serv... See more

Rated 1 out of 5 stars

Horrible quality and inconsistency in size. I ordered 5 dresses, only 2 are ok other 3 looks like one from roadside market. I ordered large size, in 2 of them tops are like large size and pant... See more

Rated 1 out of 5 stars

Order 752991 placed on 04th Dec , only 1 of the 2 items delivered, the other shows no signs of being dispatched even after 2 months. The item delivered is of pathetic quality , no lining, cheap materi... See more


Company details

  1. Ladies' clothes shop

Written by the company

Premium D2C ethnic women's wear brand.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order no is 707427

My order no is 707427. Still i am waiting my order . Can refund me . I never buy on this website

28 September 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience caused.
Your order was shipped from our end via Delhivery Logistics Courier Services, and you can track it using the AWB number 2616****5804. As per the courier’s records, the shipment has already been delivered to you.

Going forward, we will ensure improved communication and better support to avoid such experiences. We hope this information resolves your concern.

Rated 1 out of 5 stars

Never ever order from this pathetic…

Never ever order from this pathetic brand. I ordered a suit from the website on 4rd october and it is 4th November. The order status is still in progress. No customer support no one to help. Very poor brand. I tried reaching out to the there rude customer care and half of the time they do not pick up and when they pickup they say it will be delivered soon and the status never gets updated. Boycott this brand.

4 October 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Ayushi, We are sorry for your experience. We are working on your complaint and assure you that we are taking your concerns seriously and will inform you as soon as the issue is resolved. Team Aachho!

Rated 1 out of 5 stars

Do Not Buy from them

Placed an order and its been two weeks. Not received the order and neither timeline. The customer service phone numbers doesn't work. They are fraud, do not buy from them

3 November 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Reshu, We are sorry for your experience. We are working on your complaint and assure you that we are taking your concerns seriously and will inform you as soon as the issue is resolved. Team Aachho!

Rated 1 out of 5 stars

No Returns? No Thanks, Aachho!

I recently discovered that Aachho has a No Return Policy for dresses, which is really disappointing. For clothing items, a return or exchange option is essential, especially when there are size or fitting issues.
Because of this policy, I would not recommend purchasing dresses from the Aachho site. A flexible return policy is a must for customer satisfaction.

3 November 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Deeksha, We sincerely apologize for the inconvenience you have experienced.

As per our policy and based on your earlier conversation with our team, the return request was raised due to personal reasons such as like or dislike. Please note that we do not accept returns on this basis. However, we do offer size exchange, as well as replacement in case the product is received damaged or defective, in line with our policy.

We appreciate your understanding and are here to assist you further if you require a size exchange or have any other concerns

Rated 1 out of 5 stars

Its been more than 20 days i have…

Its been more than 20 days i have placed a order with them but not getting any update on the same. Neither order is delivered nor able to process the return. Tried many times at their customer care as well, no response. its worst experience for me since i have started online shopping. very bad

1 November 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience caused.
Your order was shipped from our end via Delhivery Logistics Courier Services, and you can track it using the AWB number 26167****236. As per the courier’s records, the shipment has already been delivered to you.

Going forward, we will ensure improved communication and better support to avoid such experiences. We hope this information resolves your concern.

Rated 1 out of 5 stars

I am very unhappy with how they deal…

I am very unhappy with how they deal the delivery and customer no response at all even on their app they dont update no place to contact them no refund nothing . I wont recommend this website at all atleast to place online order very unproffessional. I am still waiting for my order or any response but nothing.

19 October 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Mansi, We are sorry to hear about your unpleasant experience. We are unable to locate your details with the given information. Request you to share your registered contact details and other required details via https://bit.ly/47wTZly so that our team can look into this and get in touch with you soon. Team Aachho.

Rated 1 out of 5 stars

Worst Brand!!!!!

This is a fraud site and scammming people. I am extremely disappointed with this company. The experience has been incredibly frustrating, and it’s clear that they have no regard for ensuring orders are fulfilled correctly or on time.Its been 2 months placed 2 orders. There is no way to contact them!! Forget about them refunding your money!!! No response from the customer service over emails or calls. They have been the worst brand I have ever come across and would not recommend to anybody!

31 October 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience caused.
Your order was shipped from our end via Delhivery Logistics Courier Services, and you can track it using the AWB number 26167****486. As per the courier’s records, the shipment has already been delivered to you.

Going forward, we will ensure improved communication and better support to avoid such experiences. We hope this information resolves your concern.

Rated 1 out of 5 stars

This is a fraud site

This is a fraud site. DON'T BUY FROM THIS. Even though we cancelled the order, they still delivered it - we kept raising tickets, emails and phone calls - no one picks up and responds. They are fraud guys.

30 October 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Varsha, We are sorry for your experience. We are working on your complaint and assure you that we are taking your concerns seriously and will inform you as soon as the issue is resolved. Team Aachho!

Rated 1 out of 5 stars

Aacho worst

I am extremely disappointed with this company. My wife placed an order and not only was the delivery delayed, but when the product finally arrived, it was completely wrong. The lack of attention to detail and customer care is unacceptable. This experience has been incredibly frustrating, and it’s clear that they have no regard for ensuring orders are fulfilled correctly or on time. I would strongly advise against ordering from them. Save yourself the hassle and look elsewhere.

29 October 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Shubham, We are sorry to hear about your unpleasant experience. We are unable to locate your details with the given information. Request you to share your registered contact details and other required details via https://bit.ly/47wTZly so that our team can look into this and get in touch with you soon. Team Aachho.

Rated 1 out of 5 stars

Non delivery of prepaid order

Have placed a prepaid order worth 18,000Rs/- 2 months back. Not delivered yet. No response from the customer service over emails or calls

28 August 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience caused.
Your order was shipped from our end via Delhivery Logistics Courier Services, and you can track it using the AWB number 2616****6691. As per the courier’s records, the shipment has already been delivered to you.

Going forward, we will ensure improved communication and better support to avoid such experiences. We hope this information resolves your concern. - Team Aachho!

Rated 1 out of 5 stars

Horrible Products and Do not deliver as per promised timelines

I ordered a suit and it came with all threads out and all over the suit, worse it came post 2.5 months when my function was already over. I tried putting in a replacement request and the team at Aachho have closed my tickets twice! I raised it on 9th September and yet have not got the credit note to buy another product! They have been the worst brand I have ever come across and would not recommend to anybody!

9 September 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience and frustration caused. As we checked, our team has already resolved your concern and the necessary actions have been completed from our side.

Going forward, we will ensure better communication, quicker responses, and improved support so that such experiences do not occur again. We truly appreciate your patience and understanding. - Team Aachho!

Rated 1 out of 5 stars

Order id Order id : 721429 Order Date : 11-10-2025

Aacho is completely untrustworthy. I placed my order long back, and they haven’t delivered it even after repeated follow-ups. No proper response on calls or emails — they just ignore customers once payment is done. This feels like a total scam or fraudulent behavior. They make false promises, take money, and don’t deliver on time. Extremely disappointing and unprofessional. Beware before ordering from Aacho — they cheat customers with fake commitments and zero accountability.

11 October 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience and frustration caused. As we checked, our team has already resolved your concern and the necessary actions have been completed from our side.

Going forward, we will ensure better communication, quicker responses, and improved support so that such experiences do not occur again. We truly appreciate your patience and understanding. - Team Aachho!

Rated 1 out of 5 stars

Worst experience ever

I ordered 3 sarees from Aachho on 12th September, and it’s been almost 2 months — yet I haven’t received my order. Every time I contact their support team, it’s the same set of excuses over phone and email with absolutely no real update or action.

Their customer service is pathetic — calls keep disconnecting, emails get copy-paste responses, and no one takes ownership. They happily take your money and then disappear.

This is not a one-off delay — it’s a clear pattern of false promises, zero accountability, and complete unprofessionalism.

I’m done wasting my time and patience. Never ordering from Aachho again, and I strongly warn others — don’t fall for their fancy website or ads. They simply don’t deliver.

12 September 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Poonam, We are sorry to hear about your unpleasant experience. We are unable to locate your details with the given information. Request you to share your registered contact details and other required details via https://bit.ly/47wTZly so that our team can look into this and get in touch with you soon. Team Aachho.

Rated 1 out of 5 stars

Very disappointed with my purchase

Very disappointed with my purchase. After waiting nearly two months, I received a completely different suit than what I had ordered. To make things worse, there has been no response from customer support despite multiple attempts to contact them. Highly unprofessional experience. Buyers, please be cautious before ordering from this seller.

26 October 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi Isha, We are sorry for your experience. We are working on your complaint and assure you that we are taking your concerns seriously and will inform you as soon as the issue is resolved. Team Aachho!

Rated 1 out of 5 stars

I hope this message finds you well

I hope this message finds you well. I am writing to inform you that my recent order id 718681 placed on 9th October has still not been delivered. The order was expected to arrive before Diwali, but I have not received any update or delivery confirmation yet.

As this order was meant for Diwali celebrations, the delay has caused inconvenience. I would appreciate it if you could please check the current status and let me know when I can expect the delivery. If there are further delays, kindly initiate a refund or provide an alternative solution because its no use to me if I receive it later if there was an delay happening from your end you would have informed prior to this or not accepted the order at first place my money and festival both are wasted because of this very very bad experience with you my order has not been yet delivered

25 October 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience and frustration you’ve experienced.
As per our records, your order has been shipped via Delhivery with AWB 26167****6805, and it is currently in transit. It will be delivered to you shortly.

We truly regret the delay and are closely monitoring your shipment to ensure it reaches you as soon as possible. - Team Aachho!

Rated 1 out of 5 stars

Order #712141 placed on 03-Oct-2025 for…

Order #712141 placed on 03-Oct-2025 for the Divyana Green Solid Chanderi Suit Set — NOT RECEIVED TILL NOW! What kind of scam is this? It’s been weeks, and there’s no update, no tracking, no delivery — NOTHING.

The so-called customer care number doesn’t even work, and I’ve sent 10+ emails that have all been completely ignored. It’s like shouting into a void! Absolutely pathetic service, zero professionalism, and no respect for customers.

I honestly can’t believe how horrible this experience has been. This company clearly doesn’t care once they get your money. Worst online shopping experience ever.

If you value your money, your sanity, or basic communication — DO NOT ORDER FROM HERE. This feels like a total fraud.

25 October 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience caused.
Your order was shipped from our end via Delhivery Logistics Courier Services, and you can track it using the AWB number 26167****9446. As per the courier’s records, the shipment has already been delivered to you.

Going forward, we will ensure improved communication and better support to avoid such experiences. We hope this information resolves your concern. - Team Aachho!

Rated 1 out of 5 stars

totally fraud company.

totally fraud company.. please i am requesting you don't buy will lose your hard earned money.

23 July 2025
Unprompted review
Aachho logo

Reply from Aachho

Hi, We are sorry to hear about your unpleasant experience. We are unable to locate your details with the given information. Request you to share your registered contact details and other required details via https://bit.ly/47wTZly so that our team can look into this and get in touch with you soon. Team Aachho.

Rated 1 out of 5 stars

Horrible experience never again delayed…

Horrible experience never again delayed delivery since a month 😕 frustrating still not dilevered

25 October 2025
Unprompted review
Aachho logo

Reply from Aachho

We sincerely apologize for the inconvenience and frustration you’ve experienced.
As per our records, your order has been shipped via Aramex with AWB 372****811, and it is currently in transit. It will be delivered to you shortly.

We truly regret the delay and are closely monitoring your shipment to ensure it reaches you as soon as possible. - Team Aachho!

Rated 1 out of 5 stars

Aachho more like Bachao

I would rate lower than one star if I could! I had received 3 suits of poor quality after chasing them up constantly. Just before Diwali, after I am chased them up, I am told that my order will not come on Diwali and that I can cancel my order. However after I gave my cancellation no one reached out to me. I have not received my money back nor my remaining suits.

My emails sent to their support email are now receiving auto generated responses which is unacceptable because how am I supposed to contact them.

I am told to use the ticket system but no one responds to that too. Then how can I reach out to them. Oh that’s right you can’t. Because they are frauds!

I truly hope they go out of business which they most likely will. Anyone reading this please do not buy from them otherwise you will regret like me and others.

My order was #706373

25 October 2025
Unprompted review

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