A & A Gas Service Engineers Ltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and politeness of the staff. Customers frequently highlight the excellent service, noting the efficiency, promptness, and helpfulness of the engineers and the overall ease of their experience. Many people appreciate the clear communication, timely appointments, and the company's reliability in getting jobs done right. However, some customers also noted occasional issues, such as a gas refit not being properly done, leading to a thermometer malfunction and a fridge not cooling, which required a recall of the engineer.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its excellence from start... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was du... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged... See more

Company replied

Rated 5 out of 5 stars

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked... See more

Company replied


Company details

  1. #30 of 63 best companies in Gas engineer

Written by the company

A & A Gas are the first choice for central heating system and boiler repairs and maintenance in Milton Keynes and surrounding areas. We offer great value, effective service agreements to keep your boiler and central heating operating at it's best. Our team consists of fully qualified engineers with a total of 30+ years’ experience in the trade Therefore providing a vast knowledge base and skill set. All our engineers are fully qualified and registered with Gas Safe, the official gas registration body for the United Kingdom. We can undertake all domestic heating/gas enquiries, as well as being able to provide the local area with minor plumbing services. With over 750 happy, regular clients and literally thousands of boiler and system repairs it's no wonder that most of our work comes from recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Excellent service from A&A…

We have had excellent service from A&A Gas since day one of using them. They came for an emergency call out, and we’ve stuck with them since, singed up to the Annual Heating Service agreement and never looked back.
Everyone is super friendly & helpful and always on hand to offer advice.

6 August 2025
Unprompted review
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much for your fantastic review Neil!
Truly appreciate your loyalty and trust in us from that very first emergency call-out.
It means a lot to know you’ve been happy with the Annual Heating Service agreement and our ongoing support.
We’re really proud of our friendly, helpful team, and it’s great to hear their efforts make a difference.
If you ever need advice or assistance, we’re always here for you.
Thanks again for sticking with us!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Great small business

Great small business, first class customer service and support.

17 November 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Andrew, thank you so much for your kind words.
We really appreciate the time that our customers take to leave us a review and we are delighted that you have had a great experience with us.
Kindest Regards,
A&A Gas Team

Rated 5 out of 5 stars

Excellent company highly recommend

Excellent company highly recommend

17 November 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Paula, thank you kindly for your lovely words!
So glad you would recommend us to others.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

As usual the service was excellent


As usual the service was excellent. We were fitted in for a service call on the same day as the problem occurred.
Our problem was solved quickly and the Engineer was very thorough in checking that the heating system was operating as it should be. The service was first class.

17 November 2025
Unprompted review
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much for your lovely feedback. :)
Really pleased we could get you booked in the same day and resolve the issue quickly for you. It’s great to hear that everything is now running as it should.
We really appreciate you taking the time to share your experience, and we're always here if you need us again.
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Outstanding service as always

Outstanding service as always. Would never go anywhere else.

12 November 2025
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Reply from A & A Gas Service Engineers Ltd

Richard, wow! What a brilliant review. Thank you so much for your kind words!
We really appreciate your loyalty and it means a lot to know you wouldn’t go anywhere else.
Always happy to help whenever you need us.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Great advice was given

Great advice was given

7 November 2025
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Reply from A & A Gas Service Engineers Ltd

Thanks for your kind words! We’re glad our advice helped - always happy to share our expertise.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

15 years with A&A - Break down - Sorted

15 years with A&A - first break down ever - sorted within 3 hours - thank you. Robert Prosser

4 November 2025
Unprompted review
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Robert, thank you for being with A&A for 15 years, we truly appreciate your continued trust.
We’re pleased that when your first breakdown happened, our engineer was able to attend, diagnose, and repair everything within three hours of your call.
Quick, reliable service is exactly what we strive for, and it’s great to know it made a difference.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. From talking to someone and getting the issue sorted was 48 hours. Professional, helpful, knowledgeable and polite. I would 100% recommend!

24 October 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your lovely feedback Vanessa. We’re so pleased we could get everything sorted quickly for you and that you found our team professional, helpful, and polite throughout.
Your recommendation is greatly appreciated and we are always happy to help whenever you need us.
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Very professional and flexible

Very professional and flexible. Always provide a great service.

24 October 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your lovely feedback Rhys! :)
We’re really pleased to hear that you’ve found our team professional, flexible, and consistently reliable.
Providing a great service every time is exactly what we aim for, and it’s always nice to know it’s appreciated by our customers.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Hanna and steve taylor are second to…

Hanna and steve taylor are second to none.
Hanna is always very charming person to speak to and steve is the best professional person i have ever dealt with.

24 October 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Paramjit, thank you so much for your kind words :)
It’s wonderful to hear that you’ve had such a positive experience with both Hanna and Steve.
We’re so pleased you’ve found our team friendly, professional, and easy to deal with as that’s exactly what we aim for.
We really appreciate you taking the time to share your feedback.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Very helpful in communicating and…

Very helpful in communicating and sorting the problem with my old boiler.Had to have a new boiler which was fitted as soon as possible.The fitting was carried out efficiently and very professional.Would recommend them to anyone

13 October 2025
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Reply from A & A Gas Service Engineers Ltd

Colin, thank you so much for your lovely review!
We’re so pleased we could get everything sorted quickly for you and that you’re happy with your new boiler. It’s great to hear our team made the process smooth and professional from start to finish. We really appreciate your recommendation :)
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Excellent service as always.

Excellent service as always.
Came out same day to fix heating
and said what approx time too, so
no waiting in all day hoping that they
might arrive.
Great job
Thanks

13 October 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Viv, thank you so much for your kind words.
We’re really glad we could get your heating sorted so quickly and that our team kept you updated on timing - we know how important it is not to be left waiting around.
Truly appreciate your continued support and are always happy to help whenever you need us!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Ryan was courteous and respectful of…

Ryan was courteous and respectful of the property. He spent the time getting the job done right. Thank you for a great job.

9 October 2025
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Reply from A & A Gas Service Engineers Ltd

Martin, thank you so much for your review
We’re really pleased to hear you were happy with Ryan’s work and the care he took in your home. We’ll be sure to pass your feedback on to him - he’ll really appreciate it.
Thanks again for choosing A&A Gas Services!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Neve once been let down by A&A

Neve once been let down by A&A. If they say they are going to be there then they will and they'll get the job done.

8 September 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you Mark, for your kind words. We are so pleased that you find us reliable.
We really appreciate your continued trust in us.

Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Amazing service

Amazing service, quick booking and very professional

8 September 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you for your lovely feedback, Charles.
We’re so pleased you found the booking process quick and the service professional – that’s exactly what we aim for!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Trustworthy and do a brilliant job

Fantastic business! Friendly, easy to deal with, trustworthy and do a brilliant job too. Thank you!

3 September 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you Ross, for taking the time to leave such a kind review!
We’re delighted you were happy with the service and we look forward to helping you again in the future.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Prompt efficient service

3 September 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thanks so much for your review.
We always aim to be prompt and efficient, so it’s great to hear that reflected!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

No hassle

No hassle, straight forward and good value. Great service

27 August 2025
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind feedback, Andy!
We’re really pleased to hear you found our service straightforward, hassle-free, and good value.
Truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
A&A Gas Team

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