I order XS and S but it's quite big it's not feel to me its small size but tag said its small make sure don't make long dress baggy some girls like fitted long dress plz work on it as well
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The outfit i ordered was wayyyyy too big despite it being an extra small. It's quality was not like in the picture, was very thin. However, it did arrive quick and when I sent it back, I was given an... See more
Company replied
I ordered a few salwaar trousers to wear with tops I already own. However, the fabric wasn't what I expected so I returned the items. Customer service was great. I paid for a signed for service with... See more
Company replied
Fast service and a repeat dress but in a different colour. Actually, I would deduct half a point, as the stitching down one side is wonky but I can in this instance live with it.
Company replied
Company details
- #485 of 622 best companies in Clothing Shop
- #205 of 257 best companies in Ladies' clothes shop
Written by the company
Established in 2020, this modest wear brand was established by the family to pay homage to their mother who lost her battle to cancer in 2018. This brand reflects her personal style. Aapa’s has quickly established itself as a trend setter and the production has quadrupled in size in under 2 years to meet with increasing customer demands.
Contact info
Unit 6-8, Campus Road, Listerhills Science Park, BD7 1HR, Bradford, United Kingdom
- 01274 505050
- customerservice@aapasonline.com
- aapasonline.com
3.9
Great
273 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality on clothes and…
Great quality on clothes and comfortable wear for women.A range of styles to choose from.
23 January 2025
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
No customers service
No customers service
Seen messages did not respond to any in my queries
I will definitely not be purchasing from this company !!!!
28 January 2025
Unprompted review
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
So sad to see your metal clip go that…
So sad to see your metal clip go that stated appa and material is cheap the original was the best so many of us used to shop due to your quality very sad you changed it all I would only ever buy my hijabs from you guys not no more
1 January 2025
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Great stuff
1 January 2025
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
The material was not nice at all … the…
The material was not nice at all … the kaftan looked old there was strings dangling from the material sorry but it’s honest review I wouldn’t recommend this kaftan
31 December 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Happy with my purchase arrived on time…
Happy with my purchase arrived on time with care
16 December 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Great service and the outfit was good…
Great service and the outfit was good fit well recommend
23 December 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Clothes were nothing like how it was…
Clothes were nothing like how it was shown on website
And the downfall is It’s only exchange. No refunds
20 December 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter.
We have issued the refund for your order as a gesture of goodwill, it does take 5-7 working days for the refund to come back in your account. A claim has been raised for this order as you did not receive the parcel and royal mail has a gps match.
We will update you with the response of royal mail in a few weeks time.
If you require further assistance please do not hesitate to get back in contact with by emailing customerservice@janan.co.uk or on 01274 505050
Kind Regards,
Janan Customer service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
I'm afraid I'm not happy with the…
I'm afraid I'm not happy with the quality of the clothes
It's bubbled up after one use and the stitching came off in the neck area
18 December 2024
Amazing service!
29 November 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
First and Last time buyin from Aapas…
First time ever buying from Aapas and the experience was HORRIBLE as I bought a gift for my friend the item arrived all open and in an awful torn bag absolutely disgusting customer service. 1🌟 only because there is nothing less than that!!
Never buying again!!
5 December 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. Following our recent email conversations, we offered a 10% discount as a compensation for the inconvenience caused to you as we completely understand your frustration and assure you that this will not occur again.
We sincerely apologise for the inconvenience caused
Kind regards,
Aapas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.