AARP Reviews 268

We’ve had AARP membership since May 2025, and honestly, I don’t see the point in it.

AARP promotes various “savings” with membership, including:
- The standard yearly membership price as of 2025 is $15.
- A second AARP membership is free for anyone in your household.
- AARP offers discounts on dining, travel, health and wellness products, and entertainment.
- AARP members have access to AARP-endorsed medical, auto, property, and life insurance.
- Members receive AARP The Magazine and AARP The Bulletin, which have a combined readership of 38.3 million.

However, I find that their affiliates are often beyond my budget, and we’ve been able to save much more money on insurance and other services on our own.

On January 16, 2026, I called AARP customer service to inquire about a hotel package in Vancouver, BC, or Seattle, WA, for a cruise we’re planning. Unfortunately, the options they provided were very expensive.

So, I reached out to a travel agent for the cruise line, and they offered better rates, including full transport from the airport to the hotel and from the hotel to the ship. Just to clarify, we don’t pay the travel agent; the cruise line does.

I also find their customer service hours to be quite limiting: Monday to Friday from 8:00 a.m. to 8:00 p.m. EST. While I’m over 60, I still have obligations and a life outside of their business hours.

As for the customer service agents, they are quite friendly and do their best, but the service leaves much to be desired. It seems like either they aren’t trained adequately, their systems are lacking, or there’s a high turnover rate. For me, it’s just easier to handle these matters on my own.

The "only" saving Grace, depending on how much I am charged for it, MAY BE: Tax Preparation (specifically for Senior Citizens) by people who are 40 miles away from me. So I have to drive 40 miles, each way, just to get my taxes done. Have 0 idea how much they'll charge me?

As a result, we won’t be renewing our membership, and I do not recommend AARP.

Coco was extremely helpful,pleasant, and informative while others I tried to speak with didn't have the patience. Turned a confusing situation into complete resolution. Thanks Coco and AARP.

useless - one of the few times I go to use it, a search for 'travel insurance' returns 228 results.
ridiculous

My opinion only of the services we received through AARP. We have been with AARP for a few years. Within the membership timeframe, we have found it not to be as advertised. We switched our auto insurance about 2 years ago to go with AARP choice, The Hartford, as well as the dental service, Delta Dental they offered, and neither was satisfying. Recently, our vehicle broke down out of town, and there was no insurance person to speak with. I had to communicate with a chatbot who was not understanding anything I was saying. Because it was already dark & late in the evening, we ended up paying the full cost for towing the vehicle back home. When I contacted The Hartford on that following Monday, I went through several reps and chatbots. Finally, I was given an email to send the receipt to for them to decide IF they were going to refund or deny the reimbursement request for towing. I was told there is a 3-week wait period in which we will not hear from anyone to know if they received the email or not. They will send a letter at the end of the wait period only! We have never experienced anything like this before with full coverage auto insurance. Plus, I asked if something else would happen to our vehicle over another weekend, was it not a person we could speak with next time. To my surprise, the rep stated it was not, if the incident happens after their normal business hours. And with both, we never spoke to the same person, meaning you have to explain everything all over to each person. We wasted a lot of money. We are most definitely going back to what we had before.

Update: I have contacted the company several times since the first review. Each time I was given a 877 number to call, which I did. The reps were friendly. One stated she would put in a request for someone to get back with me because it had been a month. One of the other reps on a different attempt stated she didn't see the reimbursement request and would send a request in and someone will get back with me in approx. 1-2 days. My unanswered question is still, if we are paying for full coverage which towing is included, why do we have to wait to be approved to get refunded for the towing??? Today is now January 22, 2026, a month later; and waiting!

AARP claims to be politically neutral. But if you bread their magazine you can see they are not. What really got to me is that they pushed Obamacare, used members money to lobby for it, and teamed up with insurance companies to sell supplementary insurance and raise revenue for themselves. Many of us got stuck with that lousy Obamacare and the AARP made money off of us.

Imagine an organization the size of AARP that doesn't have a support email address. You cannot send an email and ask for assistance - you HAVE to chat during regular business hours. This is not customer friendly

I dropped AARP like a hot potato. All their affiliations were more expensive than if I went it alone including their Medicare Supplemental (30% higher) vision care referral (the same price as full retail) and everything else. They're a waste of time and money, in my opinion, and not worth the time of day.

It is a gift in itself to find a company that really cares about the people it represents. To find help and know that you can trust it, means more than anything! And to not feel financially devastated in the process is a blessing!!!

AARP Rewards Program is a SCAM!
Any attempt to redeem Rewards Points FAILS, with the following cryptic message:

"! Unable to process redemption request"

Been this way over a year, despite amassing over 50,000 (worthless) AARP Rewards Points! Can't getting any help resolving this, including "Chat". Sent many related emails to puported AARP "Consumer Care", i.e. consumercare (at) aarp.org , with all contact details, membership number, and so on. Insert "cricket sounds" here!

What AARP *does* do well: "Auto-Renew Membership", at $20 a year. STAY AWAY!

AARP is promoting a $49/day offer with Budget car rental, which Budget does not honor. Upon calling AARP customer service they claimed they called Budget without successfully getting Budget to honor the promotional price.

The foreign agent was so mean and down right rude to my mother, she got life insurance for herself and her husband that had a stoke and my mom told the agent that she has to speak for him because he doesn't know much about his insurance info just that he got life insurance,the agent was getting rude and saying he's not going to go through this call if he can't talk.to the police holder so we had to feed my mom's husband on what to say and the agent ask my mom for something else and she said hold on let me get it she took 5 seconds the agent assumed that he was going to be waiting a long time and rudely told her that he was going to hang up cause they can on wait for 2 minutes which we understand but the rude way he's saying it pissed us off so he got plenty off bad words back, I feel like Aarp is allowing this kind of behavior! Do better!

AARP Travel - making flight reservations with my AARP Travel Center showed a price that is $1100 MORE than Expedia quote. AARP travel for flights is powered by Expedia. Flight from Florida to Germany same exact Itinerary was $1100 more with AARP Travel Center. This is absurd. I'm not sure what i'm getting at all with AARP membership

AARP is a marketing nonprofit that comes across as a bit of a scam. They recommend United Healthcare as the top plan for seniors, but it has the highest rejection rate in the industry at 32%, compared to the 16% industry average, and offers no discount. I ended up finding my own plan at a lower price with a better approval rate.

Once you join, all they do is bombard you with junk mail to buy insurance from them. Waste of money.

Not trustworthy. AARP engaged in a campaign solicting for The Hartford auto insurance. I received mail offering savings signed by Susan L. Castaneda. This is a scam. The Hartford agent asked: "Did you have an accident regardless of fault in the last 5 years?" I replied yes, but I was exonerated as the defendant accepted 100% fault for the accident. She replied, "Accidents will affect your premium regardless of fault." This reply from Hartford, endorsed by AARP is ILLEGAL and violates insurance laws in my state. Be forewarned. AARP is a scam. They are disregarding state laws, do not engage with them.
My current Full Coverage insurance is $1800 yearly.
Hartford's quote: $4,600 per year. When I tried calling AARP to report they disconnected twice.

This company is USELESS. It is no use to give you discounts for gym membership, and worst they are selling your information to car insurances without your permission.

Why would anyone have anything to do with a company that is ran by people who wishes the United States of America to be destroyed and most of the people dies.
The ignorance of the youth will go blindly into the chambers of death. AND these people will be there to greet them in hell. 🇺🇸

Just read a lot of the reviews, and what a bunch of old farts (like me, in my mid-80s). Some people just like to complain about anything at all. For instance, reference to Hartford doubling the insurance rate -- not true. I've had it for a number of years, and it is just not the case. Also, another claims AARP is a leftist organization. Well, that's too bad he/she feels that way, but that type of comment does not belong here and should be removed. There's lots of good health information -- you can take it or leave it, but it's there. AARP sells a lot of stuff too. Don't want it, don't buy it. Others have quit. Bye.

“Discounts promised, not honored — seniors deserve better.”

“Coupon denied, no help from support, pushed to Hartford instead.”

“Membership benefits misleading — not worth the hassle.”

“AARP partners profit while seniors get shortchanged.”

“Supposed ‘discounts’ ended up costing me more.”

No way to cancel your membership from the app or website….they don’t even have it as one of the questions in the FAQ. You have to get in touch with someone there in order to cancel and then they want to ask you 5 or 10 times why you’re canceling instead of just doing it right away. One of those companies unfortunately.