AATU Dog & Cat Food Reviews 1,754

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets enjoy the food and experience improved health, such as healthier coats and reduced irritation. Many appreciate the balanced ingredients and the absence of fillers. The ordering process is frequently described as easy and efficient, with many highlighting the convenience of managing subscriptions and the availability of discount codes. Reviewers also commend the prompt and reliable delivery service, often mentioning next-day delivery and good communication regarding order status. However, some people were dissatisfied with damaged or dented cans upon arrival. A few customers also mentioned issues with order accuracy, receiving incorrect items, or experiencing inflexibility when trying to amend or pause subscriptions.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high meat... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed,... See more

Order

People report positive experiences with order. Many customers find the ordering process easy, with some... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and helpful service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Staffy pup, Jimmy, absolutely loves AATU! 🐾 We switched to it after dealing with some skin sensitivity, and the difference has been amazing - his coat looks healthier, and his skin is no longer i... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with direct. Their rewards scheme is fantastic too. Super fast delivery and their customer service was brilliant on the one occasion I contacted them. The quality of the... See more

Company replied

Rated 5 out of 5 stars

Next day delivery. Brilliant. At last a top quality dog food with balanced ingredients.....and more importantly Dotty loves it ,solid no upset tummy. Magic. Chicken , beef, Turkey & Duck ....Would t... See more

Company replied

Rated 5 out of 5 stars

I’ve been subscribing for a couple of months for AATU wet tinned food for dogs which my dog enjoys very much. I wanted to mix up the flavours so attempted to amend my subscription (and miserably faile... See more

Company replied


Company details

  1. #152 of 263 best companies in Pet shop
  2. #9 of 10 best companies in Feed manufacturer
  3. #60 of 93 best companies in Animal feed shop
  4. #37 of 87 best companies in Food Manufacturer
  5. #81 of 155 best companies in Pet Care Store

Written by the company

This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Dogs seem to eat this and it was a good…

Dogs seem to eat this and it was a good price. Service was good

12 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're delighted to hear that your dogs are enjoying our food and that you found our service satisfactory. 

We strive to provide the best for our customers and their pets. If you have any further comments or questions, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Excellent all round!

Good prices direct from the supplier and as usual excellent quality food which our labs adore… especially the salmon!

4 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for fantastic review! We're thrilled to hear that your labs are enjoying our food, especially the salmon. 

It's always a pleasure to provide top quality food for our furry friends. We appreciate your support and look forward to continuing to serve you. 

Best wishes,
Chris
The AATU Team

Rated 4 out of 5 stars

Delivery was great

Delivery was great , very quick . Bit worried about the change in the volume of food as it is quite a bit less than what he was used to , changing it slowly to try and help him transition to better quality but less volume .

3 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you were pleased with our quick delivery service.

We understand your concerns about the change in volume of food. It's great to hear that you're transitioning your pet slowly to the new food, which is often the best approach. 

If you have any further concerns or questions, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. They're always ready to assist.

Thank you for choosing AATU for your pet's nutritional needs.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Our very fussy German Shepherd is…

Our very fussy German Shepherd is eating this food and polishing it off. Her poos are looking very healthy too

3 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're delighted to hear that your German Shepherd is enjoying our food and that you've noticed a positive change. 

We always strive to provide the best for our furry friends.

Thank you for choosing AATU!

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Excellent customer service issue…

Excellent customer service issue resolved immediately thank you AATU x

10 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your wonderful review and the full 5-star rating! We're thrilled to hear that our customer service team was able to resolve your issue promptly. 

Your satisfaction is our top priority at AATU. 

Thanks again for your kind words and for choosing AATU for your pet's nutritional needs.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Very good quality and dogs like it

We recently started feeding our dogs with minor allergy issues AATU salmon dry food to avoid chicken and beef. Salmon kibble has 80% fish which was the deciding factor. Although pricier than other brands AATU is good value using subscription and we hope they will offer further discount for loyal customers.

1 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that your dogs are enjoying our AATU salmon dry food and that it's helping with their minor allergy issues. We appreciate your feedback on our subscription service and your suggestion for further discounts for loyal customers. We're always looking for ways to reward our customers, so we'll certainly take your comments on board.

Thank you for choosing AATU for your dogs' nutritional needs. If you have any further comments or questions, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Great subscription service

Great subscription service. Plenty of notice of next delivery. My dog loves this food and is very happy and healthy.

7 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that you're finding our subscription service beneficial and that it's working well for you and your dog. It's always a pleasure to know that our customers are satisfied with our service and that their pets are happy and healthy.

Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you and your furry friend in the future.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Arrived promptly and packaged well

Arrived promptly and packaged well. My Cavapoo loves Aatu.

30 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that your Cavapoo is enjoying AATU and that your order arrived promptly and well-packaged. We strive to provide the best service and it's always rewarding to hear positive feedback. 

Thanks again for choosing AATU for your pet's nutritional needs and thank you for your wonderful review!

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Best dog food at great price + free…

Best dog food at great price + free super quick delivery .

4 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that you're pleased with our dog food and our speedy delivery service. We strive to provide the best for our customers and their pets. 

Thank you for your fantastic review and thanks again for choosing AATU!

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

My dog loves it!!

27 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that your dog is enjoying our AATU food! It's always wonderful to know that our customers' pets are happy with our products. 

Thank you for taking the time to share your positive experience with us and for the 5-star review.

Best wishes,
Chris
The AATU Team

Rated 2 out of 5 stars

We really love AATU dogfood and so does…

We really love AATU dogfood and so does our dog but we hate how it arrives in severely dented tins every month which we just don’t have the energy to keep moaning about and why we’ve finally, very sadly cancelled all our AATU subscription. Hope AATU can sort this out but too late for us.

29 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for taking the time to share your feedback. We're really sorry to hear about the issues you've been experiencing with the delivery of our products. It's disappointing to know that you've had to cancel your subscription due to this.

We take all feedback seriously and we're committed to improving our services. We'll certainly look into this matter and work on ensuring our products reach our customers in perfect condition.

Although you've cancelled your subscription, we'd be more than happy to assist you if you ever decide to give us another try in the future. Please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/ if you need any further assistance.

Thank you once again for your feedback and we're sorry for any inconvenience caused.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

excellent great value

excellent great value , best protein good 4 dogs and cats

5 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your fantastic review! We're thrilled to hear that you find our products to be of great value and suitable for your pets. We appreciate your support and look forward to continuing to serve you and your furry friends.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that your dogs are enjoying their AATU meals and licking the bowl clean. It's always a pleasure to know that our customers' pets are happy with our products.

Thank you for choosing AATU for your dogs' meals and thank you for your fantastic 5-star review!

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your wonderful review! We're thrilled to hear that you're pleased with our next day delivery service. 

We strive to provide the best service possible for our customers and your feedback is greatly appreciated. 

Thanks for choosing AATU for your pet's needs.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, haven’t started feeding my dog with food yet will comment when tried.

3 February 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your 5-star review and for your kind words about our delivery service. 

We're delighted to hear that you received your order promptly. We look forward to hearing your thoughts once your dog has tried our food. If you have any questions or need any assistance in the future, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Good quality

Good quality and best price.

25 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your positive feedback! We're delighted to hear that you're pleased with the quality of our products and find our pricing competitive. 

We strive to provide the best for our customers and their pets. If you ever need any assistance, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. 

Thanks again for choosing AATU!

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Great quality food

Great quality food, very helpful customer service support, speedy delivery

24 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your wonderful review! We're thrilled to hear that you're pleased with the quality of our food and found our customer service helpful. 

We always strive to deliver our products as quickly as possible, so it's great to know that you've had a positive experience with our delivery service. 

We appreciate your support and look forward to continuing to serve you and your pet.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

AATU quality food and reliable delivery

It’s so easy to place your subscription order and this order arrived really quickly. It’s great to be able to change your order to be delivered sooner if needed or put back if not yet needed. Excellent quality dog food always enjoyed by my dog. She’s been fed on a mix of AATU wet and dry food for last 10+ years. We always get comments on her very shiny coat.

30 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

We're thrilled to hear that our subscription service and delivery have been reliable and convenient for you. 

It's fantastic to know that your dog has been enjoying our food for over a decade and that it's contributing to her shiny coat. 

We appreciate your continued trust in our brand and look forward to providing your dog with high-quality food for many more years to come.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

Food sounds & looks good with proper…

Food sounds & looks good with proper meat not 4% rubbish. Unfotunatly my cat is so so fussy.
She ate the first couple times then as per not. Even when left, nope.
So i have to decline any more orders.
Thank you...

22 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for taking the time to leave us a 5-star review. We're glad to hear that you appreciate the quality of our pet food. 

We understand that every pet has their own unique tastes and preferences, and we're sorry to hear that your cat didn't take to our food in the long run.

We appreciate your feedback and your decision to try AATU. If you ever decide to give us another try or if you have any questions, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Best wishes,
Chris
The AATU Team

Rated 5 out of 5 stars

The dogs love it

The dogs love it! Thank you so much 😊

27 January 2026
AATU Dog & Cat Food logo

Reply from AATU Dog & Cat Food

Thank you for your wonderful review! We're thrilled to hear that your dogs are enjoying their AATU meals. 

We appreciate your support and look forward to continuing to serve your furry friends. 😊

Best wishes,
Chris
The AATU Team

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