5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great sofas at competitive price. Company were in touch quickly too confirm order etc Although items were stated in stock online they were awaiting delivery, therefore this delayed receiving our o... See more
The sofa and chair I purchased are very comfortable. Definitely good value for money. If I had one suggestion that would improve the service it would be that the company kept in touch with you after... See more
Sofa arrived very quickly especially before Christmas. Its ok and will do as a sofa for my first house but the quality isn't amazing and it's harder than I expected, I don't expect it to last as long... See more
Company details
- #91 of 112 best companies in Living room shop
- #293 of 396 best companies in Home Furniture Shop
Written by the company
We know a thing or two about sofas. That's because we've been making high quality, comfy and stylish sofas for over 10 years. Those years of experince and expertise mean that today we're proud to bring you the huge range of sofas along with unbeatable quality, and service that's second to none.
Contact info
Unit 4 Norbury Court, 7 Welcomb Street, M11 2NB, Manchester, United Kingdom
- 0800 368 9673
- admin@abakusdirect.co.uk
- abakusdirect.co.uk
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Chris was very nice and helpful
Chris was very nice and helpful, excellent service was received today.
14 November 2025
Unprompted review
Amazing delivery.
Chris was lovely and delivered the furniture exactly where I needed in my home. Was polite and friendly. Lovely furniture would highly recommend.
14 November 2025
Unprompted review
Great sofa for the price fits perfectly…
Great sofa for the price fits perfectly in my new home, great delivery and was very easy to fit together.
Item was delivered fully packaged with plastic and cardboard around the edges to protect it.
16 October 2025
Great service lovely gentleman thank…
Great service lovely gentleman thank you Chris
13 November 2025
Unprompted review
Eventually received granddaughters…
Eventually received granddaughters corner sofa. She's happy, good price. Just be aware of 5 to 10 working days delivery.
14 October 2025
Chris was amazing professional
Chris was amazing professional
My new sofá is so lovely
Thank you so much
12 November 2025
Unprompted review
Customer Service doesn’t exist.
Everything went smoothly pre-delivery. However my sofa is missing a foot! I’ve tried to call customer service and the sales team about 20 times on different occasions… no answer. Sent an email, no response. Nightmare to get hold of!
Also, be cautious of the delivery, the guys left the sofa at the end of my drive. Had to call a friend to help carry them in the house. Thank god it wasn’t raining.
12 October 2025
Reply from Abakus Direct
I’m really sorry to hear about the trouble you’ve had — that’s not the experience we want for our customers.
We’ve checked everything on our side and we have no record of any emails or call logs from you. I can also see that the replacement legs were sent out to you.
If you need any further help, please email us at admin@abakusdirect.co.uk
and we’ll make sure this is resolved for you as quickly as possible.
Apologies again for the inconvenience.
Perfect evrything and delivery guy he…
Perfect evrything and delivery guy he put inside the sofa himself and the price very happy
12 October 2025
Ordered nearly £800 of furniture on…
Ordered nearly £800 of furniture on 10th October and received a confirmation email. Now 8th November and have not heard a single thing from them, I have emailed them and phoned them on many occasions and have had no reply. Website says 4-12 working days for delivery. Total JOKE
10 October 2025
Reply from Abakus Direct
I’m really sorry for the delay and the lack of communication — that’s not the experience we want for our customers.
I’ve checked your order and I can see that it has now been delivered. Please accept our sincere apologies for the long wait. The reason for the delay was that Furdeco damaged your items in transit, and we had to wait for a replacement before we could send everything out to you.
If there’s anything else you need, please let us know — we’re here to help.
Bought the crushed chenille u-shape…
Bought the crushed chenille u-shape sofa, delivered in 3 weeks and stunning, price was also amazing. We had 4 extra feet delivered and not enough modular clips but my husband rang customer services who where brilliant and the clips where delivered the day after and we where told we could keep the spare feet. All in all a fantastic service and would recommend this company.
10 October 2025
Really great customer service
Really great customer service, answered all my questions which put my mind at ease. The sofa is gorgeous which is Forest Green. I ordered on the Friday and the sofa was delivered on the Thursday. Brilliant service, great all round and fantastic price.
24 October 2025
Reply from Abakus Direct
I’m really sorry to hear that you’re unhappy with your sofa.
Could you please email us with the details of the issue? Once we have that, we can either arrange a replacement or collect the sofa for a full refund if you don’t like it.
We’re here to help and want to make this right for you.
Chris was AMAZING and lovely sofa
Chris was AMAZING. So quick and kept me updated throughout the delivery too.
So polite! I couldn’t of asked for a better delivery driver.
I love my sofa. It’s stunning and was a great price too
7 November 2025
Unprompted review
Great service driver/delivery was…
Great service driver/delivery was excellent
6 November 2025
Unprompted review
Delivery driver was very helpful.
Delivery driver was very helpful when getting the settee in the house via the kitchen door. Lovely settee, firm but comfortable. Lovely colour too. Rifle Green.
23 October 2025
Great experience
Great experience, I was by myself and would not have been able to carry any boxes alone as I live in an apartment building on the second floor. Chris was very helpful and carried all the boxes straight into my apartment up the stairs. Thank you
6 November 2025
Unprompted review
Avoid this company
I ordered from this company settee come looked lovely very happy then the springs went on one chair was replaced then springs on other chair was replaced more issues with both chairs replaced again and then again springs go literally week after being delivered and they have ignored my emails for months and when you call you can’t get through.
Mechanical issue???? My 3 year old autistic son was rocking on the settee when the springs went not even a week after being delivered! Your settees are poorly made hence why you have had to replace them 4 times. I think that’s just the proof how poorly made they are. So as I said before avoid this company at all costs.
6 April 2025
Unprompted review
Reply from Abakus Direct
Dear Kelly Hannaford,
Thank you for getting in touch, and please accept our sincere apologies for the continued frustration this situation has caused.
We truly understand how disappointing this experience must be, and we’re sorry that the product has not met your expectations. We’ve now replaced your settee on four separate occasions, always aiming to resolve the matter as quickly and helpfully as possible.
After reviewing the most recent issue, it appears that the damage is due to mechanical stress, which unfortunately falls outside the scope of our warranty. As much as we would like to continue supporting you, we won’t be able to offer another replacement in this case.
We really do appreciate your understanding, and we’re genuinely sorry that we couldn’t find a better outcome here. If you have any questions or would like to discuss alternative solutions, we’re happy to talk further.
Kind regards,
Customer Service Team
Wrong colour sofa delivered…
We purchased two Ingrid sofas in Rifle Green. Both stated Rifle Green on the boxes. On opening we have one Rifle Green and one Jungle Green!! Not what we ordered!
5 November 2025
Reply from Abakus Direct
I’m really sorry about the mix-up — this was a warehouse mistake on our side. From what I can see, the issue has now been sorted, but please accept our apologies for the inconvenience caused.
If there’s anything else you need, just let us know — we’re here to help.
They done well delivered within the…
They done well delivered within the tine they gave me. They also called
30 October 2025
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