Abbey London Reviews 9

So bad ,scam i never received item and no response from customer service, please be aware, my item still in China somewhere

Absolutely disgusted with the company. I've waited 3 wks because it's chinese tat that I've bought. The dungarees are shiny, stretchy and an xl is large enough to fit a 6ft 6in rugby player. I can't send them back and I'll never bloody wear them as they are hideous. I would have been better off buying from Temu as at least you can send things back.

The site is difficult and as a result I duplicated the order despite writing immediately I received no reply. Not only was the order duplicated the product was changed . Can’t phone I write to the two emails nothing in reply.
The situation stinks so I have advised them I will make a claim on my card if nothing comes from them after giving them sufficient time
Many spelling errors so must be in far east such as china but can’t confirm. This message is going to Netherlands

First of all I can’t comment on the goods, they still haven’t arrived! What I would like to mention is that their advert is misleading. OK the company is called Abbey London, and it shows a shop front and a blonde lady sewing. I placed my order and lo and behold they are coming from China! I don’t buy from China, I find goods are generally cheap and shabby…so beware before ordering.

Tried on don’t make any difference and only go up to waist no support

The team were very helpful when the postal service lost my parcel.
When my replacement finally arrived, I found the undies to be comfortable and well made. Worth the wait.

THEY DO NOT DO REFUNDS.
When I received my items, I realised that they were not what I expected. I emailed and explained and asked for a full refund. They replied and offered to replace for a handling fee of 30% of the replacement items.I refused and again asked for a full refund. I then had a series of email exchanges in which they started with an offer of 20% refund that rose to 40%. I keep asking for a full refund and also ask them to confirm the return address on the package I received should be the one I used to make my return. They did not confirm or give me a return address. A few days later I sent the return using a Post Office tracker and the parcel had to be signed for on arrival.
I am now informed that I can not have a refund because I used the wrong return address. Yet my items are with their logistics company so I am informed. My items have not been returned to me.
THEY DO NOT DO REFUNDS.

Excellent product, my 2 pairs of slim line underwear arrived yesterday, bought to support my back and keep my midriff warm in winter whilst playing golf. Perfect for the job. Customer service was excellent, too. I thought my order might have gone missing and my email was answered swiftly and efficiently. I have ordered another 2 pairs this morning. If you are a golfer with even the slightest dodgy back, these are for you! Sheila F, Devon