Abcord Insurance Services Reviews 

269
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, polite, and patient when explaining various policy options and answering questions. Consumers note that the entire transaction process is straightforward, highly efficient, and entirely free of any aggressive sales pressure. Furthermore, advisors take the necessary time to thoroughly understand individual client situations, ensuring people feel completely comfortable and well-supported throughout their entire journey. However, some reviewers expressed minor reservations regarding unexpected fees, occasional difficulties in catching every small detail during calls, and general uncertainties about how the insurance coverage will perform when actually needed later.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting courteous staff who provide prompt,... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are honest, friendly, and patient.... See more

Price

Clients share positive opinions on price, noting that reviewers secured very competitive premiums and saved a... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ivan Silvester at Abcord was friendly and patient, he answered all my questions both on the phone and over email. Finding unoccupied house insurance for my deceased brothers property wasn't something... See more

Rated 5 out of 5 stars

Really good to find a company insuring unoccupied property that doesn't say it's for 3 months no refunds. I only needed to insure for 10 days, so received refund less admin fee. Ivan was very good at... See more

Rated 5 out of 5 stars

Daniel Silvester was superb! I say that because he took time to listen and understand my situation and suggest some solutions to help. The whole process was seemless and I was treated like a h... See more

Rated 5 out of 5 stars

I spoke with Daniel Silvester today who was extremely helpful providing me with a flexible landlord policy. I had already auto-filled a questionnaire regarding the insurance that I needed, so he was... See more


Company details

  1. Landlord Insurance Company
  2. also in
  3. Insurance agency
  4. Insurance broker

Written by the company

At Abcord we provide specialist landlord and unoccupied insurance products for residential properties in the United Kingdom. Call us to enquire about our products and services We have a range of underwriters and our friendly, efficient team is on hand to give you the best possible service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(269)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ivan was brilliant at explaining to me…

Ivan was brilliant at explaining to me the difference in policies and what policy would be best for me. He was very patient as I asked lots of questions! Many thanks Ivan! You made buying home insurance pain free and not a chore!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Continue to be an excellent unoccupied house insurer

This is the second time I have used Abcord for unoccupied home insurance and on both occasions Raj Sidhu has been quick to respond and so helpful in working out what we want. Like any insurance the proof of any insurance policy is when you need to claim and fortunately I have never needed to. But in setting up the policy and providing a competitive quota they (and Raj in particular) are highly recommended.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient!

I was very impressed by the clarity of Daniel's explanations outlining the options for buying unoccupied house insurance. As a result I selected the most appropriate policy with confidence (and a discount!). Well Done!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Daniel Silvester was extremely knowledgeable and helpful

Daniel Silvester was extremely efficient, helpful and very knowledgeable when we spoke on 10/4. I had tried various insurance companies all week to no avail , speaking to employees who couldn’t help at all ! In future i will not hesitate to recommend Daniel to anyone requiring insurance . Thank you ☺️

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Vacant property insurance

I spoke to Daniel Silvester who explained everything to my satisfaction and provided a competitive quote for my particular needs,
Which I have decided to purchase.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Buildings cover tailored to needs

Buildings cover tailored to needs. Needed it extended due to house selling delays and there was no problem doing this. Very clear information regarding costs and choices of length of policy. Excellent service. Highly recommend.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional and courteous service

Ivan Silvestor provided me with all relevant information and answered my questions promptly. He did not try to hard sell me the insurance but gave me the information and space to make an informed decision.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Shahid was very polite

Shahid was very polite, friendly and very helpful he explained everything in full detail and helped me with what I needed.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Raj has excellent customer care

Raj was extremely clear, patient and professional. No hard sell. I need insurance for my elderly mother and Raj worked with patience and kindness. This was not the cheapest quote but chose Abcord as trusted Raj and appreciated his approach. Thanks!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer experience

Daniel was so polite and explained everything to me in great detail for every aspect of the cover I requested.
Nothing was to much trouble
I was recommended Abcord by a good friend who also had nothing but praise for the advisor and cover .
Well done Daniel you are a credit to the company.
Kind Regards Gerald Wilmot.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Abcord

We had great service from Abcord, in particular from Salim who I dealt with when arranging cover for an empty property. Everything was explained clearly and amendments to policy dealt with, with no issues. The cancellation of the policy when the property was sold was simple and quick and we received our pro rata refund within 3 working days. Would definitely recommend.

31 March 2025
Unprompted review

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