Abelini Reviews 3,384

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the stunning diamonds and beautiful craftsmanship. Many people highlight the excellent service, noting the helpfulness and professionalism of the staff, as well as the smooth and efficient ordering process. The delivery service is frequently commended for being fast, reliable, and well-packaged, with customers appreciating the regular updates on their orders. However, some customers experienced issues with product quality, such as gold appearing rusty or stones falling out of rings within a year. A few reviewers also mentioned that the sizing of rings ran small, leading to an incorrect fit.

What people talk about most

Product

Customers consistently note positive experiences with product quality and craftsmanship. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers describe their purchases, such as rings,... See more

Service

Consumers consistently express high satisfaction with the service. Many reviewers describe the service as... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

We're really happy with our purchases- one engagement ring and two wedding rings. Many customisable options (size, band width, metal type, engraving) available gave us our dream wins and at a really r... See more

Company replied

Rated 5 out of 5 stars

Good clear description of items on the website. Easy to navigate through all the products.Purchased a 3 Emerald 18ct white gold ring for my wife to celebrate our 25th Wedding Anniversary, which she a... See more

Company replied

Rated 5 out of 5 stars

Their customer service is amazing. We ordered a ring it was delivered and owing to an error on our part was one size too small. No issues at all returned ring in original packaging no queries just... See more

Company replied

Rated 5 out of 5 stars

Stunning ring, great communication and delivery was 2 weeks spot on from day of ordering. Came with insurance too which is great! Beautifully packaged as well could not be happier! Fits beautifully wi... See more

Company replied


Company details

  1. #32 of 296 best companies in Jewellery shop
  2. #11 of 111 best companies in Jeweller

Written by the company

Abelini is a modern British jewellery brand, renowned for pioneering jewellery designs meticulously handcrafted by skilled artisans. We offer a seamless shopping experience, with free returns, complimentary gift packaging, engraving, and delivery. Explore our collection today.

Lifetime Warranty

At Abelini, every piece comes with a lifetime warranty because timeless jewellery deserves timeless care.

Abelini offers a Lifetime Manufacturing Warranty on all of its handcrafted jewellery, ensuring customers receive long-term assurance on quality and craftsmanship. Each item is carefully inspected before dispatch, and the warranty covers any manufacturing defects related to materials or workmanship. Terms of lifetime warranty applies

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service …

This is the second ring in have purchased from Abelini... the first was my wife's wedding ring, so with this in mind all I can do is highly recommended them for their professional services, great comms and product, and one happy wife.

1 February 2026
Abelini logo

Reply from Abelini

Thank you so much for your wonderful review.

We’re truly honoured that you returned to Abelini for a second ring — especially after purchasing your wife’s wedding ring with us. That means a great deal.

It’s fantastic to hear that you’ve been happy with our professional service, communication and the finished piece — and most importantly, that your wife is happy too! That’s what it’s all about.

Thank you for your recommendation and continued trust in Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Very understanding when there was a…

Very understanding when there was a problem and sorted it out very quickly

1 February 2026
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Reply from Abelini

Thank you so much for your kind words.

We’re really pleased to hear that when an issue arose, you felt supported and that it was resolved quickly.

Thank you for choosing Abelini — we truly appreciate your trust and support.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Very easy transaction

Very easy transaction

24 January 2026
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Reply from Abelini

Thank you so much for your kind feedback.

We’re delighted to hear that you found the transaction very easy.

Thank you for choosing Abelini, and we look forward to assisting you again in the future.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

I like the necklace

I like the necklace. My chosen diamond wasn’t available, but I was able to pick my replacement stone. So far, so good! The necklace looks exactly how I thought it would.

24 January 2026
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Reply from Abelini

Thank you so much for your lovely feedback.

We’re so pleased to hear that you’re happy with your necklace and that it looks exactly as you imagined. While we’re sorry your original diamond choice wasn’t available, we’re glad we were able to offer you an alternative stone that suited you perfectly.

It’s wonderful to know everything has gone smoothly so far — we truly appreciate your trust in Abelini and hope you continue to enjoy your beautiful necklace.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Easy process

Easy process. Well priced and fast delivery..
Love my ring.

31 January 2026
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Reply from Abelini

Thank you so much for your lovely feedback!

We’re delighted to hear that you found the process easy, the pricing fair, and the delivery fast.

Most importantly, we’re so pleased that you love your ring
Thank you for choosing Abelini.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Excellent customer service and delivery…

Excellent customer service and delivery arrived in the day they confirmed, really happy and so is my Fiancé

31 January 2026
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Reply from Abelini

Thank you so much for your lovely review.

We’re absolutely delighted to hear that you were pleased with our customer service and that your delivery arrived exactly on the confirmed day.

It’s even more wonderful to know that both you and your fiancée are happy — that truly makes our day.

Thank you for choosing Abelini, and we wish you both every happiness as you enjoy this special time together.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Outstanding Quality and Service

My partner bought my engagement ring from this company, and I honestly couldn’t be happier. The ring is absolutely stunning and the quality is exceptional. From the very first moment I saw it, I was in love with it.
Unfortunately, we realised after wearing it for more than a week that the size wasn’t quite right. By that point I was no longer eligible for the free resizing. Even so, we decided that we trusted them completely and chose to have the resizing done by them anyway, even if it meant paying for it.
Their customer service was outstanding from start to finish. Every time I contacted them (and I had quite a few questions!), they responded quickly and with such kindness and patience. They made the whole process feel easy and reassuring.
The resizing itself was completed smoothly and well within the promised timeframe. The craftsmanship is flawless – you genuinely cannot tell that the ring has been altered in any way. It looks absolutely perfect.
I also have to mention the packaging, which is beautiful and very high quality. It’s clear that they put real care and attention into every detail.
I would wholeheartedly recommend this company to anyone looking for a special piece of jewellery. Truly a wonderful experience from beginning to end.

29 January 2026
Unprompted review
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Reply from Abelini

Thank you so much, Miss Viktoria Preda, for such a heartfelt and thoughtful review.

We are absolutely delighted to hear how much you love your engagement ring — knowing that you fell in love with it from the very first moment is everything we could hope for.

We truly appreciate the trust you placed in us when it came to resizing, especially once the complimentary period had passed. It means so much that you still chose to return to us for the adjustment. We’re so pleased that the process felt reassuring and smooth, and that the finished result looks absolutely flawless. Our workshop team take great pride in their craftsmanship, so your comments will mean the world to them.

It’s also lovely to hear that our customer service team made you feel supported throughout — we always aim to respond with kindness, patience and clarity, so thank you for recognising that. And of course, we’re thrilled you loved the packaging too — we believe every detail should feel special.

Your wholehearted recommendation genuinely means more than we can say. Thank you again for your trust and for sharing your experience so beautifully. We wish you both every happiness as you enjoy this exciting chapter together.

Kind Regards,
Abelin Team

Rated 5 out of 5 stars

I love your products & your prices are…

I love your products & your prices are very reasonable

23 January 2026
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Reply from Abelini

Thank you so much, Miss Viktoria Preda, for such a heartfelt and thoughtful review.

We are absolutely delighted to hear how much you love your engagement ring — knowing that you fell in love with it from the very first moment is everything we could hope for.

We truly appreciate the trust you placed in us when it came to resizing, especially once the complimentary period had passed. It means so much that you still chose to return to us for the adjustment. We’re so pleased that the process felt reassuring and smooth, and that the finished result looks absolutely flawless. Our workshop team take great pride in their craftsmanship, so your comments will mean the world to them.

It’s also lovely to hear that our customer service team made you feel supported throughout — we always aim to respond with kindness, patience and clarity, so thank you for recognising that. And of course, we’re thrilled you loved the packaging too — we believe every detail should feel special.

Your wholehearted recommendation genuinely means more than we can say. Thank you again for your trust and for sharing your experience so beautifully. We wish you both every happiness as you enjoy this exciting chapter together.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Always an excellent service every time…

Always an excellent service every time I have ordered with first class products.
Prompt and fuss free returns service for resizing.

21 January 2026
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Reply from Abelini

Thank you so much for your continued support and such a wonderful review.

We’re absolutely delighted to hear that you’ve consistently received excellent service and first-class products every time you’ve ordered with us — that truly means a great deal to the whole team.

It’s also fantastic to know that you found the returns and resizing process prompt and fuss-free. We always aim to make every step of the journey as smooth and straightforward as possible.

Thank you again for choosing Abelini. We look forward to assisting you with your next special piece.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

I bought these for my sisters 60th…

I bought these for my sisters 60th birthday. To me they were tiny, I thought they’d go through the hole but she was happy with them and at the end of the day that’s what’s important.
Thank you, I will definitely be using Abelini again.

26 January 2026
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Reply from Abelini

Thank you so much for your honest feedback.

We’re so pleased to hear that your sister was happy with her gift — especially for such a special occasion as her 60th birthday. That’s what truly matters most.

We do understand that jewellery can sometimes appear smaller in person than expected, particularly with more delicate designs. If you ever need any additional sizing details or would like guidance on dimensions before purchasing in the future, we’d be more than happy to help ensure you find exactly what you’re looking for.

Thank you again for choosing Abelini to celebrate such a meaningful milestone.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Brilliant earrings

Brilliant earrings, look beautiful

29 January 2026
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Reply from Abelini

Thank you so much for your lovely review!

We’re absolutely delighted to hear that you’re enjoying your earrings and that you think they look beautiful — that’s exactly what we love to hear.

Thank you for choosing Abelini, and we hope you continue to enjoy wearing them for many special occasions.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

The ring I purchased was beautiful

The ring I purchased was beautiful. When I took the ring into the shop customer service was great. They got the precise measurements for the ring to be resized overall very happy and would recommend to anyone.

29 January 2026
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Reply from Abelini

Thank you so much for your wonderful feedback.

We’re delighted to hear that you found your ring beautiful and that your in-store experience was just as positive. Ensuring we take precise measurements for resizing is so important to us, so it’s lovely to know you felt well looked after throughout.

We’re so pleased you’re happy overall and truly appreciate your recommendation. Thank you for choosing Abelini — we hope you enjoy wearing your ring for many years to come.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and impeccable service. Highly recommended.

28 January 2026
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Reply from Abelini

Thank you so much for your kind words and recommendation.

We’re absolutely delighted to hear that you found our customer service excellent and the overall experience impeccable. That’s exactly the standard we aim to deliver every time.

Your recommendation truly means a great deal to us. Thank you for choosing Abelini — we look forward to assisting you again in the future.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

Great piece of jewelry

Great piece of jewelry. And on sale!
Ordering, communication and status experience were excellent.

28 January 2026
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Reply from Abelini

Thank you so much for your wonderful review.

We’re delighted to hear that you’re pleased with your jewellery — and even better that you were able to purchase it in our sale! It’s fantastic to know that your ordering experience, communication, and status updates were all excellent from start to finish.

Your kind words truly mean a lot to our team. We hope you enjoy wearing your beautiful piece, and we look forward to assisting you again in the future.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing
I love that ring and will be definitely coming back to shop further

28 January 2026
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Reply from Abelini

Thank you so much for your lovely review!

We’re absolutely delighted to hear that you love your ring — that’s exactly what we hope for with every piece we create.

It means so much to know you’ll be coming back to shop with us again, and we truly appreciate your support. We can’t wait to help you find (or create!) something just as special next time.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great customisation options. Arrived fast and quality is incredible. Would recommend

28 January 2026
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Reply from Abelini

Thank you so much for your wonderful review.

We’re delighted to hear that you found our website easy to use and enjoyed the customisation options available. We work hard to make the process as smooth and personal as possible, so it’s fantastic to know that reflected in your experience.

It’s also great to hear your order arrived quickly and that you’re impressed with the quality — that means a great deal to our team.

Thank you for your recommendation and for choosing Abelini. We’d be thrilled to assist you again in the future.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

An excellent company

This is the third peace of jewellery that I have purchased from Abelini. All three have been loved by my girlfriend. The items have been of the highest quality and excellent value for money. I will definitely be buying more items from them.

28 January 2026
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Reply from Abelini

Thank you so much for your continued support and for such a lovely review.

We’re absolutely delighted to hear that this is your third piece of jewellery from Abelini and that all three have been so well loved — that truly means the world to us. Knowing you’re happy with the quality and value for money is exactly what we strive for with every piece we create.

It’s wonderful to hear you’ll be returning again, and we look forward to helping you choose something just as special next time.

Thank you again for your trust in Abelini

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Very good besides delivery company

As a company the speed and quality of service was incredible. I am so happy with the product. My issue is however the parcel was delivered by Royal Mail and required my signature for delivery. Royal Mail placed my parcel (worth over £1,000) in my porch without knocking or getting my signature. I thought this was diabolical and have reported this to them directly. It’s a good job I was in and able to get the product out of the porch quickly!

27 January 2026
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Reply from Abelini

Thank you so much for your honest and detailed feedback.

We’re absolutely delighted to hear that you were happy with the speed, quality of service, and the product itself — that truly means a great deal to us.

However, we’re very sorry to hear about your delivery experience with Royal Mail. We completely understand how concerning it must have been to find that a parcel of such significant value was left in your porch without a knock or signature. That’s certainly not the level of service we expect when items are sent via a signed-for delivery service.

We really appreciate you taking the time to report this directly to Royal Mail, and we’re relieved to hear that you were at home and able to retrieve the parcel quickly. Please be assured that we take delivery security very seriously, and we will also pass this feedback on to our Royal Mail account manager to help prevent this happening in the future.

Thank you again for bringing this to our attention and for choosing Abelini — your feedback helps us continue improving every part of the customer journey.

Kind regards,
Abelini Team

Rated 5 out of 5 stars

We bought an eternity ring

We bought an eternity ring and I loved how you could customise it. We could pick ethical lab grown diamonds but also the clarity and colour of them. And it was only a few pounds more for the best clarity and colour. The ring came tracked with Royal Mail and was delivered on time. I can’t wait to wear it after our vow renewal ceremony next week! Very happy with my purchase and have bookmarked the website for future purchases!

19 February 2026
Unprompted review
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Reply from Abelini

Thank you so much for your wonderful review.

We’re absolutely delighted to hear how much you loved customising your eternity ring. Being able to choose ethical lab-grown diamonds, along with your preferred clarity and colour, is something we’re very proud to offer — so it’s fantastic to know you found great value in selecting the highest specification.

It’s also lovely to hear that your ring arrived safely, tracked with Royal Mail, and on time. We’re especially honoured that you’ll be wearing it for your vow renewal ceremony next week — what a beautiful and meaningful occasion.

We truly appreciate you bookmarking our website for future purchases and are so grateful for your support. Wishing you a wonderful vow renewal celebration and many happy memories wearing your new ring.

Kind Regards,
Abelini Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Recommended

27 January 2026
Abelini logo

Reply from Abelini

Thank you so much for your kind review.

While we’re sorry to hear that you needed to return your ring, we’re so pleased that you found the process helpful and straightforward. We always aim to make returns as smooth and stress-free as possible, so it’s wonderful to know you felt well supported throughout.

Your recommendation truly means a lot to us. Thank you for choosing Abelini — we’d be delighted to assist you again in the future.

Kind Regards,
Abelini Team

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