Abetta Reviews 303

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, making every interaction pleasant and efficient. The service is frequently highlighted as excellent, with many appreciating the reliability, punctuality, and the stress-free journeys provided. People particularly value the clean and comfortable cars, as well as the efficient delivery service, often noting early arrivals and smooth rides. The booking process is also commended for being straightforward and easy, with helpful team members and clear communication regarding driver tracking and arrival times. A few other people also felt that the drivers were attentive and ensured their comfort, even assisting with luggage and specific needs like infant car seats.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising drivers for being polite, friendly,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the reliability,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the punctuality and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy,... See more

Location

Customers had positive experiences with location, often feeling safe and reassured when traveling to airports... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When booking by phone, staff are unfailingly helpful and ready to assist if I have a query about timings or how to use the app. The drivers are always polite, friendly, punctual and professional; also... See more

Company replied

Rated 5 out of 5 stars

We love Abetta cars. We live locally to their Finchley base and started using them when we had a baby and wanted to have a more reliable taxi experience than using Uber or Bolt. The app is easy to use... See more

Company replied

Rated 5 out of 5 stars

ATAR is an excellent driver — punctual, professional, and very friendly. He drove us safely to the airport late at night, making the whole journey stress-free and comfortable. He was very attentive th... See more

Company replied

Rated 5 out of 5 stars

Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... See more

Company replied


Company details

  1. Taxi service
  2. Airport shuttle service
  3. Transportation service

Written by the company

Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very good airport pickup and collection…

Very good airport pickup and collection from Luton Airport on 30/4 and 3/5. Good communication throughout, punctual, courteous driver, clean and comfortable cars and reasonable price. Would recommend!

30 April 2026
Unprompted review
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Reply from Abetta

Thank you so much for your kind feedback! We’re really pleased to hear you were happy with both your pickup and return journeys from Luton Airport.

It’s great to know our communication, punctuality, and vehicle comfort all met your expectations. We truly appreciate your recommendation and look forward to serving you again on your next trip!

Rated 5 out of 5 stars

A cery good experience

I had a lovely gentleman collect me today. I called very last minute to arrange this journey.
His car was clean. He was respectful and kind.
I will definitely be using Abetta cars in the future.

2 May 2026
Unprompted review
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Reply from Abetta

Thank you for your kind words! We’re so glad we could accommodate your last-minute booking and that you had a positive experience with our driver.

It’s great to hear you found the journey comfortable and our service respectful and friendly. We really appreciate your support and look forward to driving you again in the future!

Rated 5 out of 5 stars

Thank you for the taxi from Woodside…

Thank you for the taxi from Woodside Park station to Highbury and Islington this evening when all northern line trains were cancelled. Your driver was very calm and efficient and I really appreciated it as I have a long journey back to SE London.

26 April 2026
Unprompted review
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Reply from Abetta

Thank you very much for taking the time to share your feedback Isabel

We’re really pleased to hear that our driver was able to assist you promptly during the disruption on the Northern line and that you found the service calm and efficient. We understand how stressful travel delays can be, especially with a long journey still ahead, so it’s great to know we could make things a little easier for you.

Your kind words will be passed on to the driver—they’ll be delighted to hear them.

We truly appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

Highly recommended!…

They always sent pleasant and safe drivers. I always feel very relaxed getting on their cars after a long exhausting journey.

23 April 2026
Unprompted review
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Reply from Abetta

Thanks for the lovely review! It means a lot to know our drivers help make your journeys comfortable and stress-free. We’ll be sure to pass on your kind feedback to the team. Looking forward to your next ride!

Rated 5 out of 5 stars

Abetta Cars - appreciated

I use Abetta Cars quite regularly and my most recent trip was particularly good. The car was as always clean. The driver, Rahman, was really nice and helpful - which was much appreciated. Friendly, drove well and a credit to the company.

He is exactly the reason I would always prefer a proper minicab to Uber - the courtesy, humanity and helpfulness of the drivers.

Having a good reliable local minicab company, with reliable friendly and good drivers is truly valued.

23 April 2026
Unprompted review
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Reply from Abetta

Thank you very much for taking the time to share your feedback with us — it’s truly appreciated.

We’re delighted to hear that your recent journey was such a positive experience. Rahman will be especially pleased to know that his friendliness, professionalism, and helpful approach made such an impression. We’re very proud to have drivers like him representing our company.

Your comments about the value of a reliable, courteous local minicab service mean a great deal to us. Providing clean vehicles and consistently high standards of service is exactly what we strive for, so it’s wonderful to know this is being recognised.

We look forward to serving you again soon.

Rated 5 out of 5 stars

Great experience

Very smooth pickup from the airport and great conversation. Good experience all around with driver 83.

22 April 2026
Unprompted review
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Reply from Abetta

Thanks so much for your kind words! I’m really glad to hear you had a smooth pickup and enjoyed the conversation along the way. I’ll be sure to pass your feedback on to driver 83—it’ll mean a lot. Hope to see you again soon!

Rated 5 out of 5 stars

Booked 4 cars all at different times at…

Booked 4 cars all at different times at short notice. Booking easy, friendly and nothing too much trouble. All drivers were on time, easy to track, a relief to know my guests got home safely. Will most definitely be my “go to” car service now!

18 April 2026
Unprompted review
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Reply from Abetta

Thank you so much for your fantastic feedback! We’re really pleased we could accommodate all four bookings at short notice and make the process easy and stress-free for you. It’s great to hear the drivers were punctual and that tracking gave you peace of mind knowing your guests got home safely.

We truly appreciate your support and look forward to being your “go to” car

Rated 5 out of 5 stars

Brilliant!

Brilliant!! Super easy to book. Lovely driver. Very smooth.

Will book again!

7 April 2026
Unprompted review
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Reply from Abetta

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the booking process easy and enjoyed such a smooth ride with a lovely driver. It means a lot to us that you had a great experience, and we truly appreciate your kind words. We look forward to welcoming you again soon!

Rated 5 out of 5 stars

First time using Abetta I was impressed…

First time using Abetta I was impressed with this company. The pleasant driver arrived on time. The journey to LGW went smoothly and without problems. An experienced driver who instilled trust. I will definitely use Abetta again.

1 April 2026
Unprompted review
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Reply from Abetta

Thank you so much for your kind words and for choosing Abetta for your journey. We’re delighted to hear that your first experience with us was such a positive one. It’s great to know that your driver made you feel comfortable and that everything ran smoothly on your trip to LGW.

We truly appreciate your feedback and look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Excellent service from Abetter Cars…

Excellent service from Abetter Cars today. The booking staff were helpful and friendly, both the drivers we had today were kind and very helpful. This great service all helped to make a birthday celebration a very happy and enjoyable experience. Many thanks to the Abetter Team.

22 March 2026
Unprompted review
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Reply from Abetta

Thank you so much for your kind words! We’re delighted to hear that our booking team and drivers helped make your birthday celebration such a happy and enjoyable experience.

Providing friendly, reliable service is what we strive for, so it’s wonderful to know we could be part of your special day. We’ll be sure to pass your lovely feedback on to the whole team.

Rated 5 out of 5 stars

Reliable and great customer service

Reliable and great customer service, both booking and with the driver.

17 March 2026
Unprompted review
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Reply from Abetta

Thank you so much for your kind words! We’re delighted to hear that you had a reliable experience and that both our booking process and driver met your expectations. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Fantastic service

I booked to go to Luton very early. I was picked up by a lovely driver on time. The car was brand new and so comfortable, as was the drive.
One of the best taxi experiences 🙌
Thank you

17 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words! We’re delighted to hear that your early trip to Luton went smoothly and that you had such a comfortable ride. We’ll be sure to pass your compliments on to your driver — they’ll really appreciate it.

We truly value your feedback and look forward to providing you with another excellent experience in the future 🙌

Rated 5 out of 5 stars

Always a good service from Abetta Cars

Always a good service from Abetta Cars, never missed a booking and they are always early. My go to for airport trips (they are competitively priced) and anything local. Most importantly a great set of drivers, keep up the good work!

17 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had consistently positive experiences with our service and that our drivers and punctuality have made a difference for you. It means a lot to be your go-to choice for airport trips and local journeys. We truly appreciate your recommendation and look forward to serving you again soon.

Rated 5 out of 5 stars

Professional company

Professional company. Friendly and professional drivers. Slick operation; great tracking software of the driver . Always kept me updated on arrival time and clean, new cars. Don’t hesitate to use them.

14 March 2026
Unprompted review
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Reply from Abetta

Thank you for your wonderful review.

We are so pleased to hear that you found our service professional and well organised. It is great to know that our driver tracking updates, friendly and professional drivers, and clean, modern vehicles all helped make your experience a positive one.

Your recommendation means a lot to us, and we really appreciate you taking the time to share your feedback. Thank you for choosing Abetta.

Rated 5 out of 5 stars

I have been an Abetta Cars customer for…

I have been an Abetta Cars customer for over 20 years and I keep going back to them.
Good cars, drivers and service

13 March 2026
Unprompted review
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Reply from Abetta

Thank you so much for your loyalty and support over the past 20 years.

We are incredibly grateful to have had your trust for so long, and we are delighted to hear that you keep coming back to us. It is wonderful to know that our cars, drivers and service have continued to meet your expectations over the years.

Your continued support means a great deal to all of us at Abetta Cars. Thank you again for choosing us.

Rated 5 out of 5 stars

I have been a customer of Abetta Car…

I have been a customer of Abetta Car Service for many years. Im glad to say that they always maintain their professionalism and politeness. The people in the booking office are attentive and helpful. Their drivers are well experience and confident.
My families and friends feel the same way too. They commented that they feel safe when they drive them to the Airport. They are very punctual when they pick them up.
They bring them home safely.
Today, i spoke to a gentleman to book me to go to the hospital. He was polite and friendly. The driver came early and he was nice too and took me safely to my destination. Thank you once again for your good service. We are lucky to have you in our community.

14 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind and thoughtful review.

It truly means a lot to us that you have trusted Abetta for many years. We are delighted to hear that our booking team and drivers have continued to provide the professionalism, politeness and reliability that you expect from us.

It is especially lovely to know that your family and friends also feel safe and well looked after when travelling with us, particularly for airport journeys and important appointments such as your hospital trip. Providing a punctual, friendly and safe service to our community is exactly what we strive for every day.

We really appreciate your continued support and your warm words. Thank you again for choosing Abetta.

Rated 5 out of 5 stars

Best experience …

Once again I want to thank Abetta cars for their service today , Had a small procedure at stanmore today that required I come home by taxi. Once again Abetta cars were very obliging and I did not have to wait very long for a car to pick me up and bring me home . Thank you to all your staff for all their help in getting me home safely

12 March 2026
Unprompted review
Abetta logo

Reply from Abetta

Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that everything went smoothly for you today, especially after your procedure.

Our team always aims to provide a prompt, reliable, and comfortable service, so it’s wonderful to know we could help make your journey home stress-free. Your appreciation means a great deal to all of us.

Rated 5 out of 5 stars

Received a great 5 star service from…

Received a great 5 star service from Abetta cars. Having been my go to car service for many years I was delighted this week with the trip to Luton airport. Notification to my phone took care of any anxiety. Driver arrived ahead of time.
Very comfortable journey.

3 March 2026
Unprompted review
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Reply from Abetta

Thank you for your wonderful review and for choosing Abetta Cars as your go-to service over the years — your continued support really means a lot to us.

We’re delighted to hear that your journey to Luton Airport went smoothly and that the driver arrived ahead of time. It’s also great to know the notifications helped give you peace of mind before your trip.

We truly appreciate your kind words and look forward to taking care of your next journey.

Rated 5 out of 5 stars

A polite and pleasant driver made my…

A polite and pleasant driver made my journey agreeable. Thanks to him.

27 February 2026
Unprompted review
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Reply from Abetta

Thank you for your kind feedback. We’re really pleased to hear that your driver was polite and pleasant and helped make your journey an agreeable one.

We’ll be sure to pass your thanks on to the driver, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next journey with Abetta.

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