When booking by phone, staff are unfailingly helpful and ready to assist if I have a query about timings or how to use the app. The drivers are always polite, friendly, punctual and professional; also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love Abetta cars. We live locally to their Finchley base and started using them when we had a baby and wanted to have a more reliable taxi experience than using Uber or Bolt. The app is easy to use... See more
Company replied
ATAR is an excellent driver — punctual, professional, and very friendly. He drove us safely to the airport late at night, making the whole journey stress-free and comfortable. He was very attentive th... See more
Company replied
Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... See more
Company replied
Company details
Written by the company
Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.
Contact info
Woodside Park Station, Station Approach, N128SE, London, United Kingdom
- 02084451111
- cars@abetta.com
- abetta.com
4.9
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Abetta
Thank you for your kind words! We’re so pleased to hear that your driver was respectful and helpful — it’s exactly the level of service we aim to provide every time. We really appreciate your feedback and look forward to driving you again soon.
We were driven by Dennis from Finchley to the West End and Raheem back home.
We were driven by Dennis from
North London to the Garrick West End Theatre last night and collected by Raheem to drive us home. They were both excellent, safe drivers; they both arrived 5-10 minutes ahead of our collection time in immaculately clean, high quality cars; they were both charming and very polite throughout our journeys, engaging in interesting conversation. The quoted price was very fair and Abetta also collected us in good time yet still avoiding the need to add a congestion charge by ensuring we did not travel into the congestion charge area before 6pm.
Overall, a very positive experience using Abetta; I would highly recommend using Abetta.
4 October 2025
Unprompted review
Reply from Abetta
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that both Dennis and Raheem made your journeys enjoyable and comfortable. It’s great to know their professionalism, punctuality, and friendly conversation stood out, and we’re pleased our team could plan your return to avoid the congestion charge too. We truly appreciate your recommendation and look forward to driving you again soon!
Review of service from Abetta Cars.
Have used this company for years and have always found them reliable, polite and courteous! An excellent local service!! M. Duffy.
2 October 2025
Unprompted review
Reply from Abetta
We truly appreciate your loyalty and kind words. It’s wonderful to hear you’ve consistently had a reliable and courteous experience with our team. We’ll make sure to share your feedback with our drivers and office staff — it really means a lot to us.
We look forward to continuing to provide you with the same excellent local service for many years to come!
For prompt airport transfer
For prompt airport transfer, Abetta were brilliant - lovely professional driver & very comfortable journey. Would highly recommend & will use every time.
17 September 2025
Unprompted review
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear you had a smooth and comfortable airport transfer with us. Our drivers always aim to provide a professional, stress-free journey, and it’s wonderful to know this came across. We truly appreciate your recommendation and look forward to being your go-to service every time you travel.
Great service for multiple drop off and…
Great service for multiple drop off and punctual drivers
27 September 2025
Unprompted review
Reply from Abetta
Thank you for your review! We're glad to hear you were happy with the service, especially with our drivers’ punctuality and handling of multiple drop-offs. We really appreciate your feedback and look forward to assisting you again soon.
Driver arrived promptly and was…
Driver arrived promptly and was conscientious and pleasant.
Nice drive home and very comfortable.
25 September 2025
Unprompted review
Reply from Abetta
Thank you for your kind feedback! We're delighted to hear your driver arrived on time and made your journey home comfortable. We’ll be sure to pass your comments along to the team. We look forward to driving you again soon!
Reliable, reassuring and easy to use - I cannot recommend them enough!
I have used Abetta cars for a few years now and they have always been an incredibly reliable service. They have an app where you can book your journey and pay for it upfront so you don't need to worry about paying in the car. There are never any sneaky airport charges which come out of the blue. The driver also alerts you that he is on his way so you are reassured on the day you travel. All in all an excellent service. Cannot recommend them enough!
23 September 2025
Unprompted review
Reply from Abetta
Thank you so much for your continued trust and loyalty over the years. We’re delighted to hear that our app, transparent pricing, and driver updates help make your journeys stress-free. Providing a reliable and reassuring service is always our top priority, and feedback like yours means a lot to the whole team. We truly appreciate your recommendation and look forward to being there for your future travels.
Reply from Abetta
Thank you for your kind feedback. We’re glad your driver was on time and friendly — exactly the service we aim to provide. We look forward to welcoming you on board again soon.
Well run office and all drivers fretted…
Well run office and all drivers fretted carefully . Very good service.
22 September 2025
Unprompted review
Reply from Abetta
Thank you for your review and for recognising the effort our team and drivers put into delivering a reliable service. We noticed you rated us 4 stars — we’d love to understand what we could have done better to earn a full 5. If you don’t mind sharing, please feel free to email me directly at aaron@abetta.com so we can learn from your experience and keep improving.
Driver was on time and carried a card…
Driver was on time and carried a card so experience was very smooth. The cars are always clean and operators very helpful. They also check for flight delays so it's a lot more relaxing if unable to phone from abroad.
20 September 2025
Unprompted review
Reply from Abetta
Thank you for your kind review. We’re delighted to hear that you had such a smooth experience with us. Our team always works hard to ensure punctuality, clean vehicles, and helpful support, and we’re glad this came across in your journey. We also make sure to monitor flight delays so you can travel stress-free, even if you’re abroad. We look forward to driving you again soon!
I have used this company for some years…
I have used this company for some years and have had consistently good experiences with them. They almost always turn up on time and the drivers are very nice.
10 September 2025
Unprompted review
Reply from Abetta
Thank you for being a valued customer over the years. We’re so pleased to hear you’ve had consistently good experiences with us and that our drivers’ punctuality and friendliness have stood out. We truly appreciate your continued trust and look forward to driving you again soon!
A great company very reliable and…
A great company very reliable and always arrive on time with very helpful and polite drivers. Would not go with any other taxi firm.
10 September 2025
Unprompted review
Reply from Abetta
Thank you for your kind words and loyalty! We’re delighted to hear you find our drivers helpful, polite, and reliable. It means a lot that you wouldn’t choose any other firm, and we look forward to continuing to provide you with the same high standard of service every time.
Professional and reliable
I’ve used Abetta Cabs a few times now and they’ve always been reliable. The booking process is really straightforward, and the team on the phone are professional and helpful. I also like that they send clear updates by email and text, which makes things easier when planning a trip. The drivers I’ve had so far have been friendly, safe, and generally just easy to ride with. Overall, a solid and stress-free service I’d happily recommend.
9 September 2025
Unprompted review
Reply from Abetta
Thank you for your thoughtful feedback. We’re so pleased to hear that you’ve consistently found our service reliable and straightforward, from booking through to your journey. It’s great to know our updates by email and text help make your trips stress-free, and we’re glad our drivers have made each ride friendly and safe. Your recommendation means a lot, and we look forward to driving you again soon!
Reliable over years We have used Abetta cars for years and…
We have used Abetta cars for years and they have never let us down where we have given 24 hours notice.
Today our driver appeared early despite my fears that the tube strike would mean a no show. He was a total hero and got us to Kings Cross in time for our train despite the traffic gridlock.
We used to use them for socialising or pleasure, now we rely on them for hospital consultations and visits.
Highly recommend
9 September 2025
Unprompted review
Reply from Abetta
Thank you so much for your loyal support over the years. We’re delighted to hear that our driver was able to put your mind at ease during the tube strike and get you to Kings Cross on time despite the traffic. It means a lot to know you trust us not only for social occasions but also for important hospital visits. We truly value your recommendation and look forward to continuing to be there whenever you need us.
Our driver was a great driver who…
Our driver was a great driver who picked us up promptly from Stansted and got us to our destination safely. The vehicle was spotless and the ride was smooth and comfortable. He was friendly and had a professional demeanor. He was a perfect gentleman, offering help with luggage, opening the door for us. It was a pleasure to ride with him.
1 September 2025
Unprompted review
Reply from Abetta
Thank you so much for taking the time to share your experience. We’re thrilled to hear that your driver made your journey from Stansted smooth, comfortable, and enjoyable. It’s great to know his professionalism and courtesy stood out, from the spotless vehicle to the extra touches like assisting with luggage and opening the door. We’ll be sure to pass your kind words on to him, and we look forward to welcoming you on board again soon!
Used Abetta to travel to and from Stansted …
Used Abetta to travel to and from Stansted Airport. They provided excellent service.
On my journey to the airport the driver arrived on time and on the return journey the driver was quick to identify me at the airport pick up point.
When I arrived home the driver carried my case to my front door,
I was pleased with the service provided and will use Abetta for future journeys.
3 September 2025
Unprompted review
Reply from Abetta
Thank you, Mr Ellis, for sharing your experience. We’re so pleased to hear that both your airport journeys went smoothly and that our drivers were punctual, helpful, and attentive. We truly appreciate your kind words and look forward to welcoming you on future journeys.
Excellent service
Excellent service. From booking to drop off. Driver was on time & the car was comfortable. Will certainly use again & recommend to friends
7 September 2025
Unprompted review
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear that everything from booking to drop-off went smoothly and that you found the journey comfortable. We look forward to welcoming you again and appreciate your recommendation to friends!
This Is The Best Car Service
This amazing, professional car service have been providing myself and my friends with the best experience and quality in supporting all our transportation needs . I have been using them for years and have had a consistent high quality and reliable service. All the cars and immaculate, drivers are kind , caring, friendly and honest. I can’t recommend them highly enough.
6 September 2025
Unprompted review
Reply from Abetta
Thank you so much for your wonderful review and for trusting us with your journeys over the years. We’re delighted to hear that you and your friends have consistently enjoyed our service. Our drivers and office team take great pride in delivering a reliable, caring and professional experience every time. Your recommendation means a lot to us, and we look forward to continuing to support all your transport needs in the future.
Excellent service and driver
The driver was on time, polite, I felt very safe in his car and with his driving. Easy polite conversation. A very pleasant 1.5hr journey home.
Please acknowledge my positive feedback to him as he deserves it
6 September 2025
Unprompted review
Reply from Abetta
Thank you for sharing your kind feedback. We’re so pleased to hear that your driver made your journey safe, comfortable, and enjoyable. We’ll be sure to pass on your comments directly to him, as he truly deserves the recognition. We look forward to welcoming you on board again soon.
Polite safe driving
Polite safe driving. Helpful with suitcases etc. Once I made a mistake on timing for a car from them and they still refunded me the monies! Recommended!
6 September 2025
Unprompted review
Reply from Abetta
Thank you for your kind words and recommendation! We’re so pleased to hear you found our drivers polite, safe, and helpful with your luggage. We always aim to be as fair and accommodating as possible, so we’re glad we could resolve the timing issue for you. We look forward to helping with your future journeys!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.