The men that delivered my chair were very polite and cheerful and did an excellent job setting it up.
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Ableworld Christchurch in Dorset. I had looked on the website the same day I went into store, where I was greeted by the wonderful Rebecca. All my worries soon went away, and my feelings were... See more
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I popped into Ableworld Christchurch for some information about mobility items and the person we saw was very friendly and helpful. He went through the instructions for a mobility scooter for me and I... See more
Company replied
Was concerned about one of the front wheels on my Wife's Wheelchair, visited our usual Christchurch store and met Jeff from the Southampton store who is covering holidays and he fixed our problem ver... See more
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Company details
- #37 of 71 best companies in Mobility equipment supplier
- #21 of 36 best companies in Disability equipment supplier
- #15 of 27 best companies in Hospital equipment and supplies store
- #9 of 13 best companies in Wheelchair Shop
About Ableworld - Christchurch
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
54 Bridge Street, BH23 1EB, Christchurch, Dorset, United Kingdom
- 01202 496777
4.5
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The men that delivered my chair were…
The men that delivered my chair were very polite and cheerful and did an excellent job setting it up.
28 September 2026
Reply from Ableworld - Christchurch
Hi Mrs T, thank you for your lovely review! We're pleased to hear the delivery team were polite and cheerful and did an excellent job setting up your chair. We'll be sure to pass your kind words on to them.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Good service
Good service, good price and lovely customer service. What is there not to like
24 September 2026
Reply from Ableworld - Christchurch
Hi, thank you for your wonderful review! We’re delighted to hear you were happy with the service, pricing, and the customer care from our team at our Christchurch store—what’s not to like indeed!
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Lovely lady working there
Lovely lady working there, very helpful.
They have a lot of stock,
10 September 2026
Reply from Ableworld - Christchurch
Hi Mrs Reliable, thank you for your lovely review! We're so pleased to hear that you received such helpful and friendly service, and that you were impressed with the range of products we have in stock. We really appreciate your kind feedback. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
staff take time and trouble
Staff very helpful and remembered my previous visit and needs
5 September 2026
Reply from Ableworld - Christchurch
Hi Carol, thank you for your 5 star review! We're so pleased to hear that our team were helpful and remembered your previous visit and needs. We truly appreciate your kind feedback. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Went to pick up a boot scooter rental…
Went to pick up a boot scooter rental and the lady that served me was fab! Showed me the features of the item and even let me film her dismantling it for the boot so I could show my partner. She couldn’t have done more for me, really appreciated her service. Thank you
18 August 2026
Reply from Ableworld - Christchurch
Hi Izzy, thank you for your lovely review! We're delighted to hear that our colleague was so helpful and took the time to show you all the features and how to dismantle the scooter for the car. We'll be sure to pass your kind comments on to her. We appreciate your feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very helpful and knowledgeable young…
Very helpful and knowledgeable young man. Pointed out the various walking sticks until he found the one i was happy with.
18 August 2026
Reply from Ableworld - Christchurch
Hi Alan,
Thank you for your lovely review! We're thrilled to hear that our team member was able to take the time to guide you through our selection and help you find the right walking stick. Providing knowledgeable, patient service is always our top priority. if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Friendly and helpful member of staff
Friendly and helpful member of staff, made it a quick and easy process
31 July 2026
Reply from Ableworld - Christchurch
Hi Tony, thank you for your lovely review! We’re delighted to hear that our team member was friendly and helpful, and that they made the process quick and easy for you. We really appreciate your feedback and if you need any further assistance we are always here to help.
Kind regards,
Ableworld
I popped into Ableworld Christchurch…
I popped into Ableworld Christchurch for some information about mobility items and the person we saw was very friendly and helpful. He went through the instructions for a mobility scooter for me and I then had a go around the shop and outside. very pleased.
29 July 2026
Reply from Ableworld - Christchurch
Hi Karen, thank you for your wonderful review! We’re delighted to hear that our team at Christchurch were friendly and helpful, and that you had the opportunity to try out a mobility scooter both in-store and outside. It’s great to know you felt confident and pleased with the experience.
Kind regards,
Ableworld
Thanks Jeff
Was concerned about one of the front wheels on my Wife's Wheelchair, visited our usual Christchurch store and met Jeff from the Southampton store who is covering holidays and he fixed our problem very quickly and professionally, nice Gentleman and could not have been more helpful.
Thanks Jeff.
28 July 2026
Unprompted review
Reply from Ableworld - Christchurch
Hi Graham, thank you for your kind review! We’re so pleased to hear that Jeff was able to quickly and professionally fix the issue with your wife’s wheelchair. It’s great to know he made such a positive impression while supporting the Christchurch store. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Ableworld
Above and beyond!
Ableworld Christchurch in Dorset.
I had looked on the website the same day I went into store, where I was greeted by the wonderful Rebecca.
All my worries soon went away, and my feelings were validated.
Rebecca was on her own that day, and although the store wasn’t busy she went above and beyond my expectations.
Great customer service, great knowledge of the products, amazing compassion and care for me the customer.
Although facing her own health battles, was happy to help me into the car with my new scooter.
21 May 2026
Unprompted review
Reply from Ableworld - Christchurch
Hi Lianne, thank you very much for taking the time to leave such a lovely review. We are delighted to hear that Rebecca provided you with excellent customer service and made you feel cared for. She truly is a valued member of our team, and we will pass on your kind words to her.
It's wonderful to know that your experience with us helped reassure you, and we’re glad we could assist you with your new scooter. Your support means a lot to us, and we wish you all the best.
Kind Reagards,
Ableworld
We bought a Power chair £2,200 in May…
We bought a Power chair £2,200 in May 2025 at the Christchurch store. Now Ableworld can't supply a new battery.
20 February 2026
Unprompted review
Reply from Ableworld - Christchurch
Hi Richard, thank you for taking the time to share your feedback.
We’re very sorry to read about your experience following the purchase of your powerchair from our Christchurch store in May 2025. We completely understand how frustrating and concerning it must be to have difficulty obtaining a replacement battery, especially for such an important piece of mobility equipment.
This is certainly not the level of service we aim to provide, and we would very much like the opportunity to look into this matter further for you. There may be additional options or solutions available that we can explore to help resolve the situation as quickly as possible.
If you’d like to discuss this further or need any assistance, please don’t hesitate to contact us at [support@ableworld.co.uk](mailto:support@ableworld.co.uk). Our team will be happy to help.
We truly value all feedback, whether positive or constructive. It helps us learn, improve, and continue providing the best possible experience for our customers.
Kind Regards,
Ableworld
Home Repairs for parts under warranty cost £70 for call out
Most of the reviews that I have read are for how helpful the staff were when making a sale. The negative reviews are for the after sales which is my experience of my purchase of a stairlift. In the first year I had a fault which was fixed. Then the part of the chair that you pulled to use to go up and down the stairs stopped working and I had to use the remote control. I told the person who came to serve it about 14 months after purchase. He said the problem was actually related to the gadget that keeps the seat belt in place but he needed to check that I had a 3 year warranty which I did. He replaced it with another one which unfortunately has come apart a few times whilst going up the stairs. I ended up putting elastic bands around it to secure it. I have been unwell and in hospital and only felt like dealing with this now. The attitude of the lady answering the phone was neither friendly or apologetic about the problem that I was having. All she wanted to make sure of was that I had a parts warranty and to tell me that I had to pay a £70 call out charge. I live 5 mins from their shop. They give you their call out charges in their information package but I thought that as I had a warranty this would be done without a call out charge. This should be made clear on their receipt. It should be written that this 3 year parts warranty is reliant on the customer paying a £70 call out charge, more if you live more than 10 miles from the shop. So I have a stair lift that not long after it's first year has had two repairs and a part that is being held together with elastic bands.
20 January 2026
Unprompted review
Reply from Ableworld - Christchurch
Hi Doris, thank you for taking the time to share your experience. We’re very sorry to hear about the ongoing issues you’ve had with your stairlift and the frustration this has caused, particularly given your recent ill health. This is certainly not the level of service we aim to provide.
We appreciate you outlining the faults you’ve experienced and understand how concerning it must be to rely on a product that has required multiple repairs. We’re also sorry to hear that you felt the manner of our telephone support was unsympathetic, we take this feedback seriously and will be addressing it with the team.
Regarding the warranty, we regret if the call-out charge was not made clear at the point of purchase. While the three-year warranty covers parts, a standard call-out fee does apply, and we acknowledge that this should be communicated more clearly in our documentation and receipts. Your comments on this are very helpful and will be reviewed internally.
We would genuinely like the opportunity to resolve this matter properly for you. Please contact us directly at support@ableworld.co.uk
so we can look into your case in detail and discuss how we can assist further.
Thank you again for your feedback — it helps us improve our service for all customers.
Kind Regards,
Ableworld
Rebecca was incredibly helpful with us…
Rebecca was incredibly helpful with us and so informative with the mobility scooter we bought today. She was a pleasure to shop with and would recommend her to anyone who needs help shopping here.
10 January 2026
Unprompted review
Reply from Ableworld - Christchurch
Hi Rebecca, thank you for your positive review. We’re really pleased to hear that Rebecca was able to help you and provide clear information about your mobility scooter. She’ll be delighted to know you enjoyed your shopping experience. Thank you for your recommendation!
Kind Regards,
Ableworld
Rebeçca was so understanding about my…
Rebeçca was so understanding about my requirements. Knowledgeable about Mobility scooters. Made me at ease. Kind and efficient .
Brian
12 August 2025
Unprompted review
Reply from Ableworld - Christchurch
Hi Brian,
Thank you so much for your kind words! We’re thrilled to hear that Rebecca was able to make you feel at ease and provide knowledgeable, efficient, and caring support. We’ll be sure to pass on your feedback to her—it means a lot!
Take care,
Ableworld
Mobility scooter purchase
Went to the Christchurch branch to hire a mobility scooter, after looking at the mobility scooters they had on offer on.
Then spoke to Rebecca who was very helpful giving advice and demo also allowing me to test drive it.
Which I then purchased.
Thanks for a great service.
30 July 2025
Unprompted review
Reply from Ableworld - Christchurch
Hi Dave,
Thank you for sharing your experience at the Christchurch branch! I’m glad Rebecca was so helpful, offering advice, a demo, and letting you test drive the Mobility Scooter before your purchase. It’s wonderful to hear you received great service. Thanks again, and enjoy your new scooter!
Take care,
Ableworld
Rebecca
Rebecca at the Christchurch branch was very clear and explained every detail regarding the purchase of the scooter. A very friendly and helpful person making us feel at ease throughout the transaction and also arranged delivery for a time to slot to suit us.
Mr & Mrs R. Mudeford
19 March 2025
Unprompted review
Reply from Ableworld - Christchurch
Hi Edna,
Thank you so much for your review! It's great to hear that our Ableworld Christchurch store provided excellent service on your visit to the store and helped you find the perfect Mobility Scooter! We hope to see you again soon!
Take care,
Ableworld
Excellent service
I visited the Christchurch store this morning to look at mobility scooters and had Eddie talk to me about my options, he was friendly and informative without being pushy. I returned this afternoon to buy a scooter and was served by Rebecca who was equally friendly and helpful. I would recommend this store for its wonderful staff who made the whole experience very easy.
1 March 2025
Unprompted review
Reply from Ableworld - Christchurch
Hi Louise,
Thank you for taking the time to leave us this review, we are thrilled to hear our Ableworld Christchurch store was able to provide you with excellent service and help you find the perfect Mobility Scooter! We hope to see you again soon.
Take care,
Ableworld
I bought jazzy air 2 staff were very…
I bought jazzy air 2 staff were very helpful in picking this one to my needs. Nothing was to much trouble went back twice before buying
10 October 2024
Unprompted review
Reply from Ableworld - Christchurch
Hello Marie,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Ableworld Christchurch store was able to help you with your Powerchair purchase and we hope to see you again soon!
Take care,
Ableworld
A big shout out to Ableworld…
A big shout out to Ableworld Christchurch branch and a special thank you to staff member Rebecca for her guidance and advice during my visit into the unknown. Rebecca made me feel at ease from the moment I entered the store.
I was so impressed by her subject knowledge and her caring attitude towards customers, nothing was to much trouble for her. This made me feel at ease and able to relax and concentrate on what I was looking for. This journey has been sudden and traumatic and I would like to thank Rebecca for her help, understanding and support. Her explanations of different types of equipment and demonstrations of how they worked were straightforward and easy to understand. Great job Ableworld your staff are brilliant, thank you.
Would definitely recommend Ableworld to anyone starting out on this type of journey.
Kind regards
Mrs Pat Armitage
20 November 2024
Unprompted review
Reply from Ableworld - Christchurch
Hi Pat,
Thank you for taking the time to leave us this review. We are thrilled to hear our Christchurch team (especially Rebecca) was able to assist you on your visit to the store. We appreciate all your lovely words and hope to see you again soon.
Take care,
Ableworld
The shop assistant Dave was very…
The shop assistant Dave was very helpful and understood my mother’s needs. He took time to demonstrate various mobility scooters and helped find the right scooter for Mum
3 September 2024
Unprompted review
Reply from Ableworld - Christchurch
Hi Sue,
Thank you for taking the time to leave us this review. We are thrilled to hear our Christchurch store especially Dave was able to provide you with excellent service and help your mum find the perfect Mobility Scooter for her! We hope to see you again soon.
Take care,
Ableworld
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