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Ableworld - Nantwich Reviews 

28
TrustScore 4.5 out of 5

4.7

39 Beam Street, CW5 5NF Nantwich, Cheshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

As a local care home we were delighted when Julie visited us yesterday to present us with a cheque for our residents fund following a recent raffle at Ableworld. This was a lovely and totally unexpect... See more

Company replied

Rated 5 out of 5 stars

We have had 2 previous stair lifts supplied from Ableworld. Our present lift was 10 years old with spares no longer available so we decided to replace. Mark Lee came to see us on a Thursday to give us... See more

Company replied

Rated 5 out of 5 stars

We went into our local store and found the assistant to be knowledgeable, charming and comforting. Furthermore, we were delighted to discover that we did not need to pay VAT on the purchase!

Company replied

Rated 5 out of 5 stars

We purchased a stairlift from Ableworld because their local reputation led us to use them again. Unfortunately it became clear that we had been supplied with what is known as "A Friday build" 5 ti... See more

Company replied


Company details

  1. #34 of 73 best companies in Mobility equipment supplier
  2. #19 of 38 best companies in Disability equipment supplier
  3. #16 of 26 best companies in Hospital equipment and supplies store
  4. #8 of 13 best companies in Wheelchair Shop

About Ableworld - Nantwich

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 39 Beam Street, CW5 5NF, Nantwich, Cheshire, United Kingdom

  • 01270 626971

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(28)

458 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ableworld

Called at the Ableworld shop in Nantwich this morning. Steve and all other staff were more than courteous and helped me find the correct mobility scooter for my needs.

30 August 2022
Unprompted review
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Mrs Marriott,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the team at Ableworld Nantwich was courteous and helpful. We hope to see you again!

Take care,
Ableworld

Rated 1 out of 5 stars

Sent wrong items

Sent wrong items, had to waste another day waiting in for courier to collect parcel to be returned. Apparently item I ordered isn't stocked anymore but its still on the website to order!

2 May 2022
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Sally,
We apologise for the recent order you placed with us in that we could not facilitate the specific items for i'm afraid due to stocking levels.
The discontinued item has since been removed from our website to avoid further delays. We hope you are able to order from us again in the near future.
Kind Regards

Rated 5 out of 5 stars

Excellent and rapid service on the day.

Ableworld installed a stairlift 2 weeks ago and yesterday it froze at the bottom of the stairs. I tried everything in the handbook, phoned their 24 hour help line and the responder went through a range of things to try before saying we needed a visit from an engineer. This was arranged on the spot and he arrived within the time specified that afternoon. He checked it over, called for backup and another man arrived within 30 minutes. They both then spent over an hour replacing the faulty part, went through the explanation of the setup and left. I really must commend the company and their staff for excellent and rapid service.

13 April 2022
Unprompted review
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Roger, Thank you for taking your time to leave us some feedback after your recent service with us.
We are pleased that our Stairlift team were able to diagnose the fault with your stairlift and get it working promptly. We are grateful of your kind words and hope your stairlift is working correctly since.
Take care

Rated 5 out of 5 stars

Excellent help

The staff at Nantwich have been so helpful and really quick at sorting out a number of needs for my sister. They are definitely our first port of call for any disability aids.

4 March 2022
Unprompted review
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Elizabeth,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that our Ableworld Nantiwhc team have been really helpful with sorting a number of needs for your sister. We hope to see you again.

Kind regards,
Ableworld

Rated 5 out of 5 stars
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Bernice,

Thank you for taking the time to leave us an excellent review. We are thrilled you received good service recently. We hope to see you again.

Kind regards,
Ableworld

Rated 5 out of 5 stars

Grade A* service

Had my scooter in for service from the first contact with the Nantwich shop right through the collection, workshop and delivery back the service and attention to detail was excellent can not fault the service or the staff. Top marks throughout

4 September 2021
Unprompted review
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Mr Symns,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that our team in Nantwich delivered an excellent service. We hope to see you again.

Kind Regards,
Ableworld

Rated 4 out of 5 stars

service

great service if a bit slow in delivery, otherwise will use again.

7 August 2021
Ableworld - Nantwich logo

Reply from Ableworld - Nantwich

Hello Neville,

Thank you for taking the time to leave us an excellent review. We are happy to hear you will use our services again. We look forward to hearing from you.

Kind Regards,
Ableworld

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