Recently purchased a stairlift from Ableworld, Paisley. Really good service and price. Searched many companies before and received various quotes but Ableworld offered the lowest price and inc... See more
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Location
Switch location1A Abbey Mill Business Centre, Seedhill, PA1 1TJ Paisley, Renfrewshire, GB
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My wife & I visited your Paisley store this morning to purchase a walker for my 90-year-old mother, who accompanied us so that she could try out the various models before we made a purchase.... See more
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Superb service and excellent installation by Graham. Cannot fault their level of service and expertise. Survey was done and the Stairlift was fitted within a few days later. Delighted with the speed... See more
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We would like to thank all staff at Ableworld Paisley … Caroline , Heather & Graham .. We’ve bought a reclining chair , walker , shower seat & this morning Graham installed our stair lift .. Every o... See more
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Company details
- #63 of 71 best companies in Mobility equipment supplier
- #27 of 28 best companies in Hospital equipment and supplies store
- #13 of 14 best companies in Wheelchair Shop
About Ableworld - Paisley
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
1A Abbey Mill Business Centre, Seedhill, PA1 1TJ, Paisley, Renfrewshire, United Kingdom
- 0141 889 9925
4.0
Great
19 reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Disappointing Staff Experience
My wife & I visited your Paisley store this morning to purchase a walker for my 90-year-old mother, who accompanied us so that she could try out the various models before we made a purchase.
Unfortunately, we found both members of staff to be very unhelpful throughout our visit.
For example, we asked one staff member how to safely fold the walker and how my mother should correctly sit on it and use the brakes. Rather than coming over to demonstrate, the staff member remained standing behind the till and verbally instructed us from a distance. As this was the first time we had looked at walkers for my mother, who is very frail, we wanted to ensure that she could operate it safely and confidently before purchasing. A proper demonstration of how to apply the brakes, collapse the walker, and open it again would have been the level of assistance we expected.
A second example was when we asked another staff member about the difference between the £79.99 and £84.99 walkers. We were told that the seat height was adjustable. When we then asked to see the more expensive model and how the adjustment worked, the response was simply that the side bolts could be removed to adjust the height, followed by the comment, “but you don’t need that.” Again, there was no attempt to properly demonstrate the product or assist my mother in trying it.
Once my wife, mother, and I returned to the car, we all commented on the same thing — the lack of customer care and support shown by the staff.
The walker itself is fine; however, we were also disappointed to discover that the bold prices displayed in-store were ex-VAT prices. This meant the final price of the walker was £15.99 more expensive than the displayed price, which was not immediately clear.
Given that mobility aids are purchased by elderly and often vulnerable customers, I would have expected a much more supportive, patient, and hands-on approach from staff.
20 May 2026
Unprompted review
Reply from Ableworld - Paisley
Hi Ronnie, we are sorry to hear about your experience at one of our stores. We pride ourselves on the way our store and driver teams demonstrate our products both in-store and, where applicable, during home visits. Our priority is to ensure that the products we offer are suitable for our customers’ needs and that all questions are fully answered.
If you feel that you were not provided with a full demonstration of the products available to you, or if any of your queries remain unanswered, we would be happy to arrange a further demonstration for you and your relatives. This can be organised directly with the store by calling 0141 889 9925 or by visiting the store again at your convenience.
With regards to VAT exemption, the majority of the products we stock are eligible for VAT relief. We therefore aim to make it clear throughout our in-store marketing that, where applicable, displayed prices are VAT-exempt prices. The process for claiming VAT exemption is quick and straightforward, and our team will always ask customers whether they would like to complete the exemption process if they have a qualifying long-term disability or medical condition
Kind Regards,
Ableworld
Walked into the shop today after…
Walked into the shop today after phoning the shop to get some prices 20 minutes later got there the ladie ( sorry I forgot your name ) who I spoke to was so reassuring and no pressure to buy so much to choose from in this store well I walked out with a weight lifted as my legs are in constant agony due to my condition can't wait to start using my rascal lol
15 April 2026
Unprompted review
Reply from Ableworld - Paisley
Hi Dean, thank you so much for your kind words and for taking the time to share your experience. We're really glad to hear that you felt reassured and supported during your visit, and that our team could help you find something suitable without any pressure.
It’s great to know you found the right solution, and we hope your new Rascal makes a real difference in your day-to-day comfort and mobility. If you ever need any further assistance or have questions, please don’t hesitate to get in touch, we’re always here to help.
Take care,
Ableworld
Excellent service from Ableworld Paisley
From moment entering Ableworld Paisley and being welcomed by Heather to the completion of purchase of a Maybury recliner chair by Sadiq’s and Jacky the experience was nothing short of extreme professionalism. Thanks to the brilliant team that made our shopping so enjoyable we look forward to the next step of receiving chair.
11 April 2026
Unprompted review
Reply from Ableworld - Paisley
Hi Alex, thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Heather, Sadiq, and Jacky were able to make your visit so welcoming and enjoyable, and that their professionalism stood out throughout your purchase.
It’s wonderful to know the team helped make the process of choosing your Maybury recliner such a positive one. We’ll be sure to pass along your feedback to everyone involved, they’ll be thrilled to hear it.
We hope you’re just as pleased when your chair arrives, and we look forward to welcoming you back again in the future.
Take Care,
Ableworld
Paisley Store
I recently made a purchase from your store in Paisley and I want to congratulate you on the superb staff you have in store, the ladies are exceptionally good at what they do. Friendly, knowledgeable, patient and have the sill of making you feel like they care about you and sincerely want to help. I have no reservations about recommending them to anyone who needs any form of advice/help with mobility needs and will certainly be a returning customer.
23 February 2026
Unprompted review
Reply from Ableworld - Paisley
Hi Michael, thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience in our Paisley store. Your kind words about our team mean a great deal to us. We take great pride in ensuring our customers feel welcomed, listened to and fully supported, so it is especially rewarding to know that the ladies in store made you feel genuinely cared for.
Providing friendly, knowledgeable and patient advice—particularly when it comes to mobility needs—is at the heart of what we do. Your recommendation and your intention to return are the highest compliments we could receive.
I will be sure to pass your lovely feedback on to the team. Thank you again for your support, and we look forward to welcoming you back in the future.
Kind Regards,
Ableworld
Eccellent Service
Excellent prompt service from moment of enquiry for stairlift, getting quote, and eventual installation. Cannot praise Graham, the chairlift installer, for his prompt arrival on time and working until completion of installation and his instructions on use before leaving premises.
8 December 2025
Unprompted review
Reply from Ableworld - Paisley
Hi James, thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you received prompt and professional service from your initial enquiry right through to installation.
It’s especially lovely to know that Graham made such a positive impression. We’ll make sure your praise is passed on to him, he will be very pleased to hear it.
We’re glad the installation ran smoothly and that you were given clear instructions before everything was completed. If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch.
Thank you again for your kind words,
Ableworld
As a veteran of this country
As a veteran of this country, I asked my daughter to phone ableworld paisley in regards to a scooter I saw yesterday,was told it wasn’t ready for purchase due to being on it’s first charge cycle,the said scooter was destined to be donated to another veteran in need,on the call with ableworld my daughter was spoken to rudely by a narcissistic member of staff called Caroline,who wasn’t willing to sell the scooter even though I have purchased two of them recently and had no issue paying the VAT. how dare you speak to my daughter like that.i think Caroline needs to go back to customer service school,rude and obnoxious,won’t be using this service again.
9 August 2025
Unprompted review
Reply from Ableworld - Paisley
Hi Edward,
Thank you for taking the time to share your feedback with us. We are really sorry, if you or your daughter felt that the way we handled your enquiry came across as rude, as this was certainly not our intention.
Our colleague Caroline only wished to gain a little more detail about the donation, as part of our standard practice. Wherever possible, we recommend either an in-store or home demonstration for the end user of the product, so that we can assess each user’s needs and ensure the scooter being purchased is suitable for their needs. This is why Caroline asked your daughter a few questions about how the scooter was being donated, simply to understand more about the end user and whether we could provide further guidance or assistance.
Our customers are entitled to VAT exemption if they are eligible. It is part of our process to ask these questions to ensure that our customers get the best product at the best price.
We appreciate what a kind and generous gesture it is for you to be donating scooters to support other veterans. Caroline has assured us that her only intention was to be helpful.
Thank you once again for your feedback, it is appreciated as we continually strive to provide a positive service for all our customers.
Take care,
Ableworld
Graham your engineer from your Paisley…
Graham your engineer from your Paisley branch was so knowledgable about the product he was supplying me with. He fitted my stairlift with great care and was a very tidy worker. Very pleasant young man to have in my home. Ten out of ten. Cathy McGregor.
30 December 2024
Unprompted review
Reply from Ableworld - Paisley
Hello,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Paisley team provided great service on your visit when installing your Stairlift! We hope to see you again.
Take care,
Ableworld
Stairlift install
Just had a stairlift fitted for my mother, Graeme from Ableworld measured up then installed the unit, taking time to demonstrate operation. This has made a great improvement to my mothers mobility, an excellent job done by somebody who knows what they’re doing!
20 November 2024
Unprompted review
Reply from Ableworld - Paisley
Hi Gordon!
Thank you for taking the time to leave us this review. We are thrilled to hear our Paisley team was able to get your mother's Stairlift installed and set up ready to go! We hope to see you again soon!
Take care,
Ableworld
We would like to thank all staff at…
We would like to thank all staff at Ableworld Paisley … Caroline , Heather & Graham .. We’ve bought a reclining chair , walker , shower seat & this morning Graham installed our stair lift ..
Every one of you have given us outstanding service .. You are all so friendly , and so so lovely to me and my Dad .. My Dad is now safe to go up and downstairs on his own .. Thank you so much to Graham for explaining the mechanism, how to use the stair lift, and the importance of being safe while it’s in motion … You are all an absolute credit to Ableworld .. Thank you again x
8 November 2024
Unprompted review
Reply from Ableworld - Paisley
Hi,
Thank you for taking the time to leave us this review. We are thrilled to hear our Paisley store was able to assist you on your visit to the store and get your Dad's Stairlift installed! We hope to see you both again soon.
Take care,
Ablewordl
Ableworld put in a chair lift for me
Ableworld put in a chair lift for me
They are the only company that told me it was vat free from my first call right through the process was great. From heather in the paisley office to Graham who installed it was excellent t I cannot praise them enough and the cost was a fraction of other quotes
I needed the lift because I had a very bad fall on the stairs and now I have the confidence to use the stairs anytime!!
23 October 2024
Unprompted review
Reply from Ableworld - Paisley
Hi Vicki,
Thank you for taking the time to leave us this review. We are so thrilled to hear our team in Paisley was able to help you with your Stairlift and help you gain your confidence back! We hope to see you again soon.
Take care,
Ableworld
Thanks all at Ableworld Paisley for…
Thanks all at Ableworld Paisley for their great service, got a stairlift fitted by Graham recently and i'm more than happy with the lift and Grahams work, would definitely recommend.
22 April 2024
Unprompted review
Reply from Ableworld - Paisley
Hello Alan,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Paisley team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
I bought a handicare 1100 stairlift…
I bought a handicare 1100 stairlift from the Paisley branch, on 10th February 2024.,and was so pleased with the customer service and communication from the staff keeping me informed on progress. The installation was made simple by Graham the engineer who got the chair up and running in a timely and professional manner. I would highly recommend the company for any disability needs.
Thanks
Anne Milllgan
10 February 2024
Unprompted review
Reply from Ableworld - Paisley
Hello Anne,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Paisley team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
New stairlift
Recently purchased a stairlift from Ableworld, Paisley.
Really good service and price. Searched many companies before and received various quotes but Ableworld offered the lowest price and included good package.
The engineer Graham who installed the lift was great. Really helpful and patient. Left the house tidy.
Have since called Ableworld for help with the stairlift. The engineer (once again Graham) was on the door step within the hour.
Would recommend reviewing their products and services.
22 February 2024
Unprompted review
Reply from Ableworld - Paisley
Hello Lizzie,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Paisley provided good service. It's also great to hear that you are happy with your new stairlift. We hope to see you again.
Take care
Ableworld
Poor customer service
My husband visited the Paisley branch with my 83year old mother and after failing to find a suitable aid I returned a few days later with her to try again. The experience we both had was poor and we both felt that we were inconveniencing the assistant. The attitude and customer service was not good and although we eventually got the right product I would seriously look at your ethos and approach to customers.
24 January 2024
Unprompted review
Reply from Ableworld - Paisley
Hello Lesley,
Thank you for taking the time to submit your review on Trustpilot. We are disappointed to hear that your customer experience was not a positive one and that your expectations were not met.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customer's experience a positive one and your feedback is enormously valuable to us.
Yours sincerely
Ableworld
A 5 star stairlift
An excellent company very helpful in my local store, stairlift demonstration in store was vey good and the customer service was excellent. Stairlift was delivered on time and the installation by Graham was excellent. Graham took great care while installing the chair lift and he explained in great detail how to operate the stairlift and how to deal with any issues that may occur during the operation of the stairlift. All in all a very good and professional company with very good staff.
5 January 2024
Unprompted review
Reply from Ableworld - Paisley
Hello Gordon,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that our Ableworld Paisley team provided excellent service. It's also fantastic to hear that you are happy with your new stairlift. We hope to see you again in the future.
Take care
Ableworld
Fantastic service
The service from this company from start to finish was excellent. The engineer Graham was fantastic. Explained in full how stairlift worked. And was very patient. Outstanding service.
24 November 2023
Unprompted review
Reply from Ableworld - Paisley
Hello Tracey,
We are thrilled to hear about your excellent experience with our company, particularly with our engineer, Graham.
It's wonderful to know that Graham provided you with a detailed explanation of how the stairlift works and demonstrated great patience.
Thank you for choosing us, and we look forward to serving you again!
Take care,
Ableworld
Superb Service
Superb service and excellent installation by Graham. Cannot fault their level of service and expertise. Survey was done and the Stairlift was fitted within a few days later. Delighted with the speed and efficiency.
Staff in the store were excellent to deal with also.
Thanks to all, you prompt assistance very much appreciated.
26 September 2023
Unprompted review
Reply from Ableworld - Paisley
Hello Pauline,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Graham from our Ableworld Paisley was able to fit your new stairlift in promptly. It's also great to hear that the store staff at Ableworld Paisley also provide great service. We hope to welcome you back again.
Take care
Ableworld
Ordered Bag for walking aid by phone
Ordered Bag for walking aid by phone. Paid by card. Bag arrived a few days later. Staff (Heather) phoned to confirm arrival. Picked it up today. No problems and a wee bit cheaper than via an ebay supplier.
8 July 2022
Unprompted review
Reply from Ableworld - Paisley
Hello Brian,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you were happy with the overall service you received recently from Ableworld Paisley. We hope to see you again!
Take care,
Ableworld
Mobility scooter
I highly recommend going here for a mobility scooter. My wife got one yesterday, and the lady's who work there were very helpful. They go threw everything about the scooters from how they work to building and unbuilding them. Thankyou for being so helpful and this scooter will make a massive difference to my wife's life. Thanks again
4 May 2022
Unprompted review
Reply from Ableworld - Paisley
Hello,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that ladies at Ableworld Paisley were extremely helpful with the pruchase of your wifes mobility scooter. It is amazing to hear that this will make a huge difference to her life.
Take care,
Ableworld
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