I took my sister to Ableworld in Wigan to purchase a mobility scooter and wheelchair. We were served by Julie who was absolutely fantastic. She explained everything very simply and showed us what... See more
Company replied
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See what reviewers are saying
I needed an emergency visit which was arranged very quickly, to suit me. The stairlift was sorted very quickly and efficiently. Making it possible for my mum to be able to come downstairs and make... See more
Company replied
Took my elderly mother to look at mobility scooters in Thatcham. Naturally she was nervous but we were greeted by Amelia who immediately put her at ease. Friendly and knowledgeable Amelia made the who... See more
Company replied
I wished to purchase a folding mobility scooter. I was greeted by Abdul who listened to my requirements and showed me some options. He demonstrated one model and encouraged me to have a go, which wa... See more
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Company details
- #59 of 70 best companies in Mobility equipment supplier
- #26 of 28 best companies in Hospital equipment and supplies store
- #13 of 14 best companies in Wheelchair Shop
About Ableworld - Reading
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Boulton Road 31, RG2 0NH, Reading, England, United Kingdom
- 0118 986 2121
4.3
Excellent
23 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous Customer Service :)
Just been in to buy a new Scout scooter which my wife had picked online. The staff were very friendly and welcoming. Dan (the deputy manager) was brilliant. He ran us through all the features and was really helpful and accommodating. 11/10
13 September 2021
Unprompted review
Reply from Ableworld - Reading
Hello John,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the staff in our Ableworld Reading store were friendly and welcoming when you visited recently. We are happy to hear he ran you through all of the features and was really helpful and accommodating. We hope to see you in store again soon.
Kind Regards,
Ableworld
Don't trust them to pay you if they buy…
Don't trust them to pay you if they buy back a stairlift ...
This company removed a stairlift over 7 weeks ago and said we'd receive a cheque within 2 weeks. After 3 phone calls so far it's one excuse after another but still no payment. Next step is legal action to recover the money.
1 September 2021
Unprompted review
Reply from Ableworld - Reading
Hello Mr Heaford,
Thank you for taking the time to leave us some feedback, all feedback is appreciated. I have taken the time to try and chase this up with our Stairlift team and unfortunately we can't find your details on our system. We would love to have a look into this for you. If you could give us a call on 01270 627111 and ask to speak to our customer services manager she will be happy to take a look into this for you. I hope this helps.
Kind Regards,
Ableworld
Many thanks to Daniel of Reading
Daniel of Reading installed a stair lift for us today. We'd seen him for an estimate a few days before. He was very professional as well as friendly. He fully understood our needs and explained exactly how he could help. He promised installation of a stair lift at 11am just three working days later. Sure enough he arrived on time and said how long it would take. He was clearly very experienced and had the job done well in time. All the work was neat and tidy. Daniel then demonstrated how the stair lift operated and invited me to have a go. He was clear and patient in asking and answering questions. I don't hesitate to recommend and thank Ableworld and Daniel for their attention and their professionalism.
23 August 2021
Unprompted review
Reply from Ableworld - Reading
Hello Don,
Thank you for taking the time to leave us a fantastic review. We are thrilled to hear that Daniel was professional and friendly when fitting your stairlift recently. We are happy that he was clear and patient with his demonstration. We hope to see you again.
Kind Regards,
Ableworld
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