about:blank Reviews 279

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and positive attitude. Many people appreciate the high quality of the products, including clothing items like T-shirts, hoodies, and joggers, noting their good fit and premium feel. The company's quick response times to inquiries and efficient resolution of issues are also frequently mentioned as positive aspects. However, some customers have experienced slow customer service responses or issues with order delivery, including instances where parcels were misdelivered or did not arrive. A few other people also felt that the customer service team lacked diligence or urgency in investigating their concerns.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the exceptional support... See more

Product

Consumers generally express high satisfaction with the product quality and design. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising a staff member for their exceptional... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the fantastic and... See more

Response time

Reviewers frequently highlight positive experiences with response times. Many customers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service prompt response and problem resolved with no issues. Nice people and company to buy from. Goods ordered paid extra for next day delivery. Order had not arrived so requested... See more

Rated 5 out of 5 stars

I would like to share a personal review of customer service. :) Since I had some issues with the orders, Sara got back to me every single time with an amazing attitude, explaining everything and tryin... See more

Rated 5 out of 5 stars

Sara (customer service manager) was truly amazing. An embodiment of what customer service should be like. (take it from someone who runs multiple teams in retail, I rarely write reviews as I fee... See more

Rated 5 out of 5 stars

Ordered the wrong size t shirt on black Friday, the price had increased when I needed to exchange, they honoured the original price charged. Emails were promptly responded to . Great customer service... See more


Company details

  1. Clothing Shop

Written by the company

about:blank clothing focuses on minimal pieces designed to last, focusing on contemporary unisex streetwear, with a nod to sustainability


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

279 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service!

About blank is absolutely unreal. For starters, the customer service is amazing, I received fast and immediate responses despite living in completely opposite time zones, it really goes to show how amazing and dedicated this company is. Besides the amazing support from staff, the quality of the clothes is absolutely worth every single dollar. I am very satisfied with my experience with about blank :)

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

They have the dopest clothes and the best customer service ever! I highly recommend this brand to anyone looking for great quality clothing and excellent customer service.

1 September 2023
Unprompted review
Rated 2 out of 5 stars

Don’t understand hos gard it can be to…

Don’t understand hos gard it can be to keep up a good customer service. Was Bert excited about the brand and ordered the latest collection and paid rather good money for the items and that is fine. But Also paying extra for faster shipping 3-5 business days and still after 7 days haven’t gotten any shipping information. Took over 2 days to get reply from customer service and then they let me know that one Piece I ordered was out of stock when of it was in stock when I ordered and paid. The Said I could find something for same amount or Money back. But everything is now out of stock and can’t get anoraker piece. 2 days later and no response yet on email or Instagram about what they can do or offer me. Think I Will just ask for refund. But for being a pretty small brand and Also taking some Money for their items I would love to see a much more effiencient customer service and stock levels correct. I hopp I Will get the help I need from this matter. So cant comment on the clothes yet Cause haven’t recieved any yet :/ but the clothes looks good on Instagram.

1 August 2023
Unprompted review
about:blank logo

Reply from about:blank

Hey Samuel, hope you're well and thanks for your order. I have looked into this for you and can see your full order has been shipped out to you. You should have had the tracking by now. If you haven't please message us and we can send it over to you.

I can only appolgise for the delay in getting your order out. We had one of our largest launches to date and the team spent most of this week trying to get all the back orders out. Im happy to say this has now been done.

Also im going to refund your postage before of the delay.

Hope you shop again with us soon.

Rated 5 out of 5 stars

My new aesthetic

Well About Blank has the aesthetic that I’m looking for, the materials are absolutely amazing and it’s so easy to shop around the site. I wish they offered express shipping but other than that I love it

3 May 2023
Rated 1 out of 5 stars

They refused to take my return without…

They refused to take my return without any reason

15 March 2023
about:blank logo

Reply from about:blank

Hi Lukasz, hope you're well and thanks for shopping with us.

I've checked our CS emails and checked our warehouse system and we've not had any emails or returned orders from you.

Please could you provide us with the tracking information for your returned parcel.

Thanks
Adam

Rated 2 out of 5 stars

Like the fit, but started cracking already

Like the fit, love the hoodie but both the front and back logo has already started cracking and I haven’t even washed it yet.

6 January 2023
about:blank logo

Reply from about:blank

Hey Jake, thanks for shopping with us. Sorry about this issue you have. It's not something we've had happen before. Please send us some photos and we'll be sure to resolve the situation for you. Thanks a:b

Rated 5 out of 5 stars

Amazing heavy Tees

Heavy, quality tees with a minimal design and a very nice, boxy fit (perfect for me because I'm not very tall so a crop on the waist makes my legs longer). The green Quarter-Zip is one of my favorite items in the wardrobe after six months of wearing it.

9 January 2023
Rated 5 out of 5 stars

About:Blank - Love it

I have bought numerous items from About:Blank and I am extremely impressed with this brand. The items are extremely high quality and each of my purchases had very quick international delivery (less than 1 week). The website for the drops is well done and allowed for a quick and easy purchase. Well done.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Contemporary minimalism done right

Discovered this brand last year and since August I’ve proceeded to purchase pieces from every monthly drop. The quality to price point is unreal the pieces feel far more luxurious and expensive than their prices suggest. The simple timeless silhouettes combined with the quality make About:Blank purchases a no brainer for me. I’ll be a future customer for years to come and I am excited for their growth.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Without any doubt my favorite brand

Without any doubt my favorite brand. This is my go to brand for minimal boxy fit clothing. I honestly love their designs and cuts.

The team behind the brand is always willing to help and the customer experience is amazing. Orders are shipped really fast and the quality of clothing is high.

Definitely recommend this brand and I love the fact that we are building a community around the brand.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing brand

Quality of the clothes excellent and the customer service is brilliant. Really quick response to any questions you might have.

28 February 2023
Unprompted review

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